Highlights:Results-oriented and customer-focused IT professionals with extensive experience spanning include Level 2 and Level 3 IT support and Telecommunication systems. Proven ability to handle support calls, troubleshoot hardware and software issues, and provide excellent customer service. Skilled in remote support, IT ticketing systems, and collaborative work with senior systems engineers. Adept at managing servers, including installation, configuration, and administrative support.

Skills:network configuration, Active directory management, Radio equipment, servers management, troubleshooting, vm setup

Goal:Network Engineer with 4 years of experience. Two years in network implementation, escalation support, network administration, and system administration. Skilled in delivering technical support, managing network operations, and maintaining enterprise-wide area networks across multi-platform.

Membership:2021 IEEE Malaysia Communication Society, and Vehicular Technology Society (ComSoc/VTS). 2021 IEEE International Conference on Sensors and Nanotechnology. 2021 IEEE Signal Processing Society. IEEE Signal Processing Society. 2021 IEEE Industrial Electronic and Industrial Application Society.

Certification:? Master of Telecommunication Engineering ? MCSA (Microsoft Certified Solution Associate) certified ? CCNA (Cisco Certified Network Associate) certified

call center Agent 03/2021 - 06/2022
Smart Technologyies, Khartoum,, Khartoum Sudan
Industry: Information Technology
call center Agent rule Handling and resolving customer complaints regarding product sales to customer service problems, Following up on complicated customer calls where required.
? Respond to phone calls and queries and support customers. ? provide first-line Investigation and diagnosis. ? Resolving incidents/service requests. ? Escalating incidents/service requests, on a need basis.--
Drive Test Engineer 02/2018 - 10/2018
Huwawi, Khartoum,, Khartoum Sudan
Industry: Telecommunication
Drive Test Engineer rule doing SSV tasks, 3G, LTE site acceptance, optimize coverage and capacity
? Optimize 3G rollout through network preparation DT and cluster monitoring through analysis of KPI reports. ? SSV of a new site and optimize the site to meet KPI acceptance, site check after an expansion hardware change, or any radio modification.--
RF Engineer 11/2018 - 08/2019
MTN GROUP, Khartoum,, Khartoum Sudan
Industry: Telecommunication
? Responsible for reviewing radio and transmission cabinet installation, Hot-swap/ swapping, and migration and ensuring there are no snags.
? Hardware commissioning, upgrading of software, uploading licenses, and performing preventive maintenance (PM). ? Review the Rollout activity of a network and ensure it has no snags ? Contact NOC to handle Corrective Maintenance, troubleshoot, and clear Telecom, power alarms, and snags--
IT Engineer 10/2017 - 10/2018
General Admin of Computing and Communication, Khartoum,, Khartoum Sudan
Industry: gov
IT L2/3 Engineer rule responsible for network configuration, servers system, Ticketing system and security.
? Cisco & Huawei switch configuration in practical VLAN configuration/troubleshooting. ? Implementing and managing VLANs with VTP and trunks. ? Cisco Wireless LAN Controller 5508 (WLC) configuration. ? Installation And configuration of DNS and DHCP, GPO, USER, and Active Directory Administration. ? Remote Desktop application and helpdesk software (Desktop Central). ? Control and monitor data, network access, VM administration, and backup systems. ? Configuration, operation, and maintenance of IP addresses, subnets, Access control lists, and WAN. ? Configure Cisco Router, Switch and firewall ? Network Connectivity, Troubleshooting, Ping, Trace, Telnet. ? CCTV security cameras such as DVR and NVR configurations. ? Network cabling (cable pooling, crimping, and termination (RJ45, 48) fiber cable.--
Technical Support 05/2013 - 06/ 2016
Sudan petroleum pipeline company, Khartoum,, Khartoum Sudan
Industry: oil and gas
IT Support rule responsible for the company system , installation and troubleshooting hardware, software, LAN, WAN connection, file server management and users support.
? Antivirus Management Console (MacAfee, Kaspersky, Sophos). ? Troubleshoot varicose network issues that affect the solution and collaborate with staff and outside. ? Proficiency in the installation and management of network infrastructure servers (Azure Server 2012R). ? ensure that all network devices have updated operating system software and verify that all devices. ? Microsoft Server 2008/12/16/2019 (Installation and Configuration). ? Microsoft Exchange, Outlook, and Office 365 Management.--

Future University 08/2012 - 03/2017
Khartoum,, Khartoum, Sudan
Degree: Bachelor's Degree
Major:Engineering
Minor:Telecommunication Engineering and Space Science
Awarded the degree of B.Sc. (Honors) in Telecommunication engineering, Third class. Completed all 210 credit hours of the program (full-time) with third class

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