Highlights:

Skills:Project Management Tools, Data Analysis, Risk Management, SDLC, Status Updates, KPIs, Microsoft Sharepoint

(Project Management Office Team Lead 05/2021 - 09/2023
Tata Consultancy Service, Pune, Maharahtra India
Industry: IT
PMO (Project Management Office) Team Lead from May 2021 - Sep 2023: Role involved a combination of leadership, communication, strategic thinking, and hands-on project management, contributing significantly to the overall success and efficiency of the organization's projects and operations.
1. First Point of Contact: • Acted as the primary contact for all inquiries, both internal and external. • Provided professional and timely responses to ensure effective communication. 2. Operations Management: • Owned and oversaw operations related to key daily reports for clients. • Led the execution of initiatives, provided direction, and managed projects involving multiple. stakeholders. 3. Team Communication and Coordination: • Facilitated organization and communication within the teams. • Tracked and reported on the status of key activities, ensuring dashboards were up to date. 4. Metrics Tracking and Reporting: • Monitored and tracked team metrics. • Synthesized key points and communicated them to the team and other relevant stakeholders. 5. Collaboration on Strategic Projects: Collaborated with the team Project Manager on strategic projects aimed at improving departmental operations. 6. Client Interface and External Relations: Associated with the Project Manager as the client's interface with external consultants and production support. 7. Analysis and Recommendations: Drafted analyses of new and emerging technologies, providing recommendations for improvements where appropriate, 8. Meeting Facilitation: Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules, and conflicts. 9. Reporting to Management: Regularly reported to managers on project budget, progress, and technical problems. 10. Risk Management and Correction: Monitored project progress, identified risks, and took corrective action as needed to ensure project success. 11. Workshop Facilitation: Facilitated workshops to collect project requirements and user feedback. 12. Project Planning and Budgeting: Developed and implemented project plans and budgets to ensure successful execution.--
PMO 03/2019 - 05/2021
Tata Consultancy Service, Pune, Maharahtra India
Industry: IT
During this period, played a pivotal role in ensuring the successful planning, execution, and management of projects. The focus on financial management, issue resolution, documentation, vendor oversight, continuous improvement, and collaboration with executives reflects in supporting and enhancing the organization's project delivery capabilities.
Project Planning and Execution: • Supported project managers in developing comprehensive project plans. • Helped ensure the successful execution of projects within established timelines and scope. 2. Financial Management: • Assisted in the budgeting process for projects, ensuring financial tracking and effective cost management. • Worked collaboratively with project managers to align financial plans with project objectives. 3. Issue and Change Management: • Managed project issues and changes, ensuring that any deviations from the project plan were documented. • Addressed and resolved project-related issues, collaborating with project managers as needed. 4. Documentation and Knowledge Management: • Maintained project documentation, ensuring accurate and up-to-date records. • Facilitated knowledge sharing by documenting lessons learned from projects and contributing to continuous improvement. 5. Vendor Management: • Provided oversight for projects involving external vendors or consultants. • Collaborated with vendors to ensure alignment with project goals and adherence to contractual agreements. 6. Continuous Improvement: • Identified opportunities for process improvement within project management practices. • Contributed to the ongoing enhancement of project management processes and methodologies. 7. Escalation Point: • Served as an escalation point for project-related issues that could not be resolved at the project manager level. • Provided guidance and support to resolve complex challenges affecting project delivery. 8. Collaboration with Executives: • Collaborated with executive leadership to ensure that projects were aligned with organizational objectives. • Provided regular updates to executives on project status, milestones, and any significant issues.--
Project Coordinator 10/2017 - 03/2019
Tata Consultancy Service, Pune, Maharahtra India
Industry: IT
Project Coordinator from Oct 2017- Mar 2019:
Managing Financials: • Developed and maintained detailed Weekly, Monthly, and Yearly Budgets, categorizing projected costs (Resource, Hardware & Software, Vendor, Other Expenses). • Acted as a Financial Controller, monitoring and analyzing expenses booked on Cost Centre. • Managed Invoice Processing and Accruals Booking regularly, ensuring accuracy and adherence to budget. • Conducted Variance Analysis, investigating discrepancies for each line item in every expense category. • Led re-forecasting efforts based on remaining in-scope activities, contributing to effective financial planning. 2. Project Control: • Initiated projects in systems (PPM/Project online, JIRA) and updated project details, including financials and milestones. • Facilitated Risk Review Meetings, maintained a log of identified Risks & Issues, and regularly updated stakeholders. • Managed Change Control by tracking and approving changes in project details through an established mechanism. • Initiated and supported the closure of projects and Cost Centres, ensuring proper documentation and handover. 3. Scheduling Support: • Provided crucial support for scheduling activities by feeding resource information and tracking project milestones. • Collaborated with Master Schedulers and Project Managers to ensure up-to-date and efficient project schedules. 4. Administration: • Gathered and updated decks for Steering Committee or Work Group Meetings, incorporating inputs from various stakeholders. • Managed calendars, actions & decisions, meeting minutes, and shared drives to ensure effective project documentation and communication. • Implemented and maintained access controls for shared drives and project management sites.--
MIS PMO 05/2015 - 09/2017
Tata Consultancy Service, Pune, Maharahtra India
Industry: IT
MIS PMO – From Apr 2015 – Sept 2017:
Resource Management: • Coordinated a team of 7 PMOs and served as MIS for more than 4000 resources across multiple locations. • Assisted Project Managers in project management operations, including budgeting, resource allocation, and end-to-end billing processes. 2. Reporting and Analysis: • Prepared and maintained project-related reports as an MIS function, supporting higher management in data tracking and analysis. • Generated periodic reports and operational data for client meetings, facilitating informed decision-making. 3. Team Management and Mentorship: • Conducted monthly team meetings, prepared minutes, and managed team utilization, attendance, and training records. • Mentored new hires, ensuring a smooth onboarding process and enhancing their knowledge of tools and processes used--
Quality Mentor 02/2012 - 03/2015
Tata Consultancy Service, Pune, Maharahtra India
Industry: BFSI
Quality Mentor from Feb 2012 – Mar 2015:
Core Team Management: • Successfully managed daily core team activities, including monitoring and coaching team members. • Conducted regular team huddles, addressing concerns, and providing real-time coaching and support. • Acted as a point of contact for daily escalations and supervisor calls, efficiently resolving queries and concerns. 2. Quality Assurance: • Conducted daily and weekly monitoring of calls to ensure adherence to quality assurance standards. • Ensured the delivery of client-assigned Service Level Agreements (SLAs) within specified timeframes. 3. Task Prioritization and Management: • Effectively prioritized and managed multiple tasks simultaneously to meet deadlines and quality standards. 4. Backup Support - Provided backup support to the manager as needed, demonstrating flexibility and readiness to take on additional responsibilities. 5. Team Building and Motivation: Arranged and organized team outings to motivate and enhance relationships within the team. 6. Escalation Handling: • Acted as the single point of contact for escalation requests submitted by or on behalf of partners. • Received, reviewed, and assessed escalation requests, liaising with the team to coordinate resolutions. 7. Critical Situation Management: • Raised awareness in critical situations and coordinated workarounds and solutions with team managers and other relevant teams. • Served as a Subject Matter Expert, promoting best practices and maintaining a focus on process consistency and customer experience. 8. Management Reporting: • Generated management reports, addressing queries related to compliance, War Room SLAs, and other relevant areas. • Ensured accurate and timely reporting to support decision-making processes.--
Senior Customer Executive 02/2011 - 02/2012
Excel Pvt Ltd, Pune, Maharahtra India
Industry: BPO
Senior Customer Executive | Auto Insurance Process Played a key role in the transition to a pioneer team named "Billing," contributing to the establishment and optimization of new processes and workflows.
Gatekeeper for Billing: • Functioned as a gatekeeper for the billing process, ensuring accuracy and adherence to established procedures. • Implemented checks and balances to maintain the integrity of billing operations. 2. Customer Service Excellence: • Provided exemplary customer service as a Senior Customer Executive within the auto insurance process. • Described insurance products to customers with clarity and accuracy, addressing inquiries and explaining details and care of merchandise effectively. 3. Product Knowledge and Communication: • Demonstrated in-depth knowledge of insurance products, allowing for accurate and detailed explanations to customers. • Communicated product information in a customer-friendly manner, fostering understanding and trust. 4. Training and Mentorship: • Provided training and mentorship to team members, sharing expertise in billing processes and customer service. • Assisted in onboarding new team members and ensuring a smooth transition for the team. 5. Quality Assurance: • Maintained a focus on quality assurance in billing operations, implementing measures to minimize errors and discrepancies. • Conducted regular checks to uphold high standards in customer service delivery.--

Pune University 06/2006 - 08/2009
Pune, Maharahtra, India
Degree: Bachelor's Degree
Major:Economics
The lessons learned and skills acquired during my undergraduate years continue to influence my professional path. The analytical and critical thinking skills honed during my BA in Economics have proven invaluable in navigating a dynamic and ever-evolving professional landscape.

Ashwini Resume PMO