Leon guanajuato, Mexico
Phone: xxx-xxx-xxxx
Email: xxx@xxxx.xxx
Looking For: perations and Customer Quality Engineer, Quality assurance
Occupation: Architecture and Engineering
Degree: Bachelor's Degree
Career Level: Fully Competent
Languages: Spanish, English
Highlights:**2018-2019** • Create documentation, process flow mapping & work instructions to get conformity with ISO 9001:2015 and IATF 16949. **2020-2021* • Reduction on customer complains to less than 4 in a year. • Increase Bosch 14Q score from level 1 to level 2 overall in a year.
Skills:six sigma, quality, ISO, ppap, apqp, customer, auditor, coordinator, root cause analysis, corrective actions, audit, claims, fmea, oem, kanban, 8d, problem solving, Quality
Goal:**2018-2019** • Honda's shipping scanning process decreased from 20 min to 13 min. • New projects PPAP & FMEA, Tier 1, Tier 2 and OEM requirements. • Create documentation, process flow mapping & work instructions to get conformity with ISO 9001:2015 and IATF 16949. **2020-2021* • Reduction on customer complains to less than 4 in a year. • Increase Bosch 14Q score from level 1 to level 2 overall in a year. • Reduction in scrap material from 30% to 25 % in a laps of 6 months. • Reduction in quality inspection time by designing gauge tools. **2021-2022** • Increase first time past rate from 81% to 84% in the last quarter.
Certification:•PLC Level 1 Allen Bradley, March 2023, SIEC Automatization • Sub-tier Supplier Management Process Guideline CQI-19, February 2021, AIAG. • Effective problem solving CQI-20, September 2020, CEDESI. • GD&T, August 2020, CEDESI. • Problem solving 8D, August 2020, Bosch. • 14Q Value stream quality basics, July 2020, Bosch. • SIX SIGMA WHITE BELT, May 2021, The Council for Six Sigma Certification
Customer Quality Engineer 03/2023 - 08/2023
LITEON Technology(México-Automotive Electronics), Guadalajara, Jalisco Mexico
Industry: Automotive Electronics
• New product Introduction Validation during APQP.
• Coordinate 8D’s implementation.
• Develop quality assurance standards and company process.
• Verify transferred projects and process audit plan (DVT & PVT gate).
• Manage PPAP documentation.
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Operations and Customer Quality Engineer 08/2023 - current
Sensata, Aguascalientes, Ags United States
Industry: Sensors
They produce millions of highly engineered pressure devices
• Coordinate 8D´s implementation.
• PPAP Management.
• Customer claims reception, problem solving methods implementation (5why,
Ishikawa, 8D’s, etc.) and corrective actions follow up.
• Customer portal management.
• Customer specific requirements follow up and implementation (GM, Hyundai, VW
group, etc).
• Perform manufacturing process audits.
• Review and approve Engineering Drawings and Manufacturing process
• Coordinate MSA studies (GR&R, linearity)--
Quality Engineer 06/2021 - 05/2021
Kromberg & Schubert, leon, guanajuato Mexico
Industry: Automotive industry
Experince :
• 8D’s Coordinator
• Support at customer plant as quality resident
• Root cause analysis
• Suspect material containment
• Corrective actions follow up
• Product audit
• Layered process audit
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Customer Quality Engineer 05/2020 - 05/2021
Rongtai Industrial Development, Leon, Guanajuato Mexico
Industry: Automotive industry
Experience:
• Customer claims reception and follow up.
• Bosch 14Q Coordinator.
• 8D’s coordination and implementation.
• Material containment in house and customer plant.
• Product quality assurance with metrology equipment.
• Control Plan and FMEA update.
• Specific customer requirements follow up and implementation.
• Work instructions update and development.
• Layer process audits.
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Quality Assurance 10/2018 - 10/2019
Ohashi Technica Mexico, Silao , Guanajuato Mexico
Industry: Automotive industry
Experience:
• Quality inspection with metrology equipment.
• New projects PPAP & FMEA, Tier 1, Tier2 and OEM requirements.
• Documentation, process flow mapping & work instructions generation to get
conformity with norm ISO 9001:2015 and IATF 16949.
• Customer´s requirements audit process ISO 9001:2015 and IATF 16949.
• Sales and shipping management using ERP CONTPAQ and EDI Honda.
• Inventory management (FIFO & Kanban).
• Customer’s portal management.
• Specific customer´s requirements follow up
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Instituto Politecnico Nacional 08/2013 - 08/2019
Silao , Guanajuato , Mexico
Degree: Bachelor's Degree
Major:Automotive Engineering
Special field vehicle technologies, Logistics, sales, and quality
Armando Zavala Resume Resume