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armando zavala

Leon guanajuato, Mexico

Phone: xxx-xxx-xxxx

Email: xxx@xxxx.xxx



  • Looking For: perations and Customer Quality Engineer, Quality assurance

  • Occupation: Architecture and Engineering

  • Degree: Bachelor's Degree

  • Career Level: Fully Competent

  • Languages: Spanish, English

Career Information:

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Highlights:**2018-2019** • Create documentation, process flow mapping & work instructions to get conformity with ISO 9001:2015 and IATF 16949. **2020-2021* • Reduction on customer complains to less than 4 in a year. • Increase Bosch 14Q score from level 1 to level 2 overall in a year.

Skills:six sigma, quality, ISO, ppap, apqp, customer, auditor, coordinator, root cause analysis, corrective actions, audit, claims, fmea, oem, kanban, 8d, problem solving, Quality

Goal:**2018-2019** • Honda's shipping scanning process decreased from 20 min to 13 min. • New projects PPAP & FMEA, Tier 1, Tier 2 and OEM requirements. • Create documentation, process flow mapping & work instructions to get conformity with ISO 9001:2015 and IATF 16949. **2020-2021* • Reduction on customer complains to less than 4 in a year. • Increase Bosch 14Q score from level 1 to level 2 overall in a year. • Reduction in scrap material from 30% to 25 % in a laps of 6 months. • Reduction in quality inspection time by designing gauge tools. **2021-2022** • Increase first time past rate from 81% to 84% in the last quarter.

Certification:•PLC Level 1 Allen Bradley, March 2023, SIEC Automatization • Sub-tier Supplier Management Process Guideline CQI-19, February 2021, AIAG. • Effective problem solving CQI-20, September 2020, CEDESI. • GD&T, August 2020, CEDESI. • Problem solving 8D, August 2020, Bosch. • 14Q Value stream quality basics, July 2020, Bosch. • SIX SIGMA WHITE BELT, May 2021, The Council for Six Sigma Certification


Experiences:

Customer Quality Engineer 03/2023 - 08/2023
LITEON Technology(México-Automotive Electronics), Guadalajara, Jalisco Mexico
Industry: Automotive Electronics
• New product Introduction Validation during APQP. • Coordinate 8D’s implementation. • Develop quality assurance standards and company process. • Verify transferred projects and process audit plan (DVT & PVT gate). • Manage PPAP documentation.
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Operations and Customer Quality Engineer 08/2023 - current
Sensata, Aguascalientes, Ags United States
Industry: Sensors
They produce millions of highly engineered pressure devices
• Coordinate 8D´s implementation. • PPAP Management. • Customer claims reception, problem solving methods implementation (5why, Ishikawa, 8D’s, etc.) and corrective actions follow up. • Customer portal management. • Customer specific requirements follow up and implementation (GM, Hyundai, VW group, etc). • Perform manufacturing process audits. • Review and approve Engineering Drawings and Manufacturing process • Coordinate MSA studies (GR&R, linearity)--
Quality Engineer 06/2021 - 05/2021
Kromberg & Schubert, leon, guanajuato Mexico
Industry: Automotive industry
Experince : • 8D’s Coordinator • Support at customer plant as quality resident • Root cause analysis • Suspect material containment • Corrective actions follow up • Product audit • Layered process audit
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Customer Quality Engineer 05/2020 - 05/2021
Rongtai Industrial Development, Leon, Guanajuato Mexico
Industry: Automotive industry
Experience: • Customer claims reception and follow up. • Bosch 14Q Coordinator. • 8D’s coordination and implementation. • Material containment in house and customer plant. • Product quality assurance with metrology equipment. • Control Plan and FMEA update. • Specific customer requirements follow up and implementation. • Work instructions update and development. • Layer process audits.
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Quality Assurance 10/2018 - 10/2019
Ohashi Technica Mexico, Silao , Guanajuato Mexico
Industry: Automotive industry
Experience: • Quality inspection with metrology equipment. • New projects PPAP & FMEA, Tier 1, Tier2 and OEM requirements. • Documentation, process flow mapping & work instructions generation to get conformity with norm ISO 9001:2015 and IATF 16949. • Customer´s requirements audit process ISO 9001:2015 and IATF 16949. • Sales and shipping management using ERP CONTPAQ and EDI Honda. • Inventory management (FIFO & Kanban). • Customer’s portal management. • Specific customer´s requirements follow up
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Education:

Instituto Politecnico Nacional 08/2013 - 08/2019
Silao , Guanajuato , Mexico
Degree: Bachelor's Degree
Major:Automotive Engineering
Special field vehicle technologies, Logistics, sales, and quality


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