Highlights:

Skills:service engineers, Maintainence engineer, biomedical engineer

Technical Head 04/2013 - current
Vision progress, Bangalore Urban, KARNATAKA India
Industry: Medical Devices
Excellent customer service and skills with the passion, desire, determination, and enthusiasm needed to succeed in this field Organized and professional customer service manager with years of experience maintaining professional relationships with customers and coworkers and clients
Responsible for Service, Repair, Installation and Maintenance of medical equipment Diagnose and repair mechanical, electrical, and electromechanical failure in equipment Answer phone calls and emails on various technical issues from clients Perform installation, service, and preventative maintenance activities at clients' places Schedule and organize training for clients, staff, and colleagues to understand the intricacies of service and repair work Routinely check equipment for damage as well as for wear and tear. Demonstrate the proper operation of medical equipment to hospital and clinic staff; Provide instruction on preventative maintenance and upkeep. Developing procedures for proper installation Coordinated with vendors, team management, and clients for ordering and hardware and software--
Service manager 10/4/2010 - current
M S Surgicals, Bangalore, karnataka India
Industry: Medical devices
Highly skilled field service engineer with 18 years of experience in implementing, Maintainance, Installation, Demonstration & upgrading equipment for medical device in Ophthalmology. Adept at calibrating and configuring equipment to ensure installation according to customer requirements. Proven history of team management to deliver optimal performance and minimal downtime for all equipment and systems. Strong at diagnosing the root cause of equipment issues and deploying swift solutions.
Managed daily operations of the field service team by Ensuring proper staffing to support work schedules. Lead delivery, Installation and demonstration of ophthalmicProducts. Supervised and trained team members. Maintained parts inventory--
Sr Service Engineer 07/2007 - 10/2010
Carl Zeiss India (P) Ltd, Bangalore, karnataka India
Industry: Medical devices
Senior service engineer
Delivered expert hardware maintenance support for the Complete range of Carl Zeiss products.Orchestrated all stages of equipment Installation, including coordinating on-site delivery,--
Asst Service Manager 08/1996 - 10/2007
Biomedix, Bangalore, karnataka India
Industry: Medical devices
Asst service manager
Respond to and resolve assigned daily service issues Perform maintenance / repairs as needed. Recordall tasks completed and submit daily/monthly report.--

Sri Venkateshwara Polytechnic 08/1991 - 08/1993
Bangalore, karnataka, United States
Degree: Associate's Degree
Major:Diploma in Electronics
Diploma in electronics

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