Highlights:18+ Years of Experience in Telecom and IT/ITeS: Proven expertise in project management, customer success, and business development, driving strategic growth in complex, multi-functional environments. Senior Manager, Strategy Execution & PMO Lead (Continental Europe), Tata Communications: Led high-impact projects, aligning operations with revenue and customer satisfaction objectives across European markets. Revenue Growth & Strategic Leadership: Delivered significant revenue enhancements through optimized project execution, risk management, and stakeholder alignment. Recognized Industry Expert: Awarded multiple accolades, including "Nationally Ranked No. 1 Service Manager" for Telecom and Enterprise Business, reflecting excellence in service management and customer engagement. Corporate Governance & Risk Management: Extensive experience in managing governance, risk, and compliance, ensuring operational stability and accountability in large-scale projects. Leadership in Non-Profits: Served as District President at Rotary International, enhancing skills in ethical leadership and stakeholder engagement.

Skills:P&L, Relationship Building and Communication, Strategic Account Management, Technical Proficiency and Product Knowledge, Data-Driven Insights and Analytics, Proactive Leadership and Change Management, Data Analytics and Reporting, Technical Product Knowledge, Customer Onboarding and Training, Renewal Management and Churn Prevention, Project Management Tools and Techniques, Customer Feedback Collection (NPS) and Analysis, Service Level Agreement (SLA) Management, Business Process Automation Tools, Data Analysis, Document Management System, Process Planning and Execution, Issue Resolution and Account Receivable, Collaboration, Risk Register, Problem-Solving and Critical Thinking, Relationship Building and Networking, Customer Advocacy and Empowerment, Team Collaboration and Cross-Functional Skills, strategies marketing inititives, Project Management, Revenue Management, Onboard

Goal:"To leverage my extensive experience in CSM strategy execution and project management within the Telecom & IT-ITeS sectors, coupled with my expertise in techno-commercial aspects, to drive transformative initiatives and lead cross-functional teams towards achieving organizational excellence. With a strong foundation in ITIL practices and AWS certification, I aim to spearhead innovative projects that optimize operational efficiency, enhance customer experiences, and drive sustainable growth. As a Rotarian ID: 8327964 and Gujarat Governor Awardee, I am committed to fostering community engagement and social responsibility through my professional endeavors, contributing to both business success and societal impact on a global scale.

Membership:Member, Harvard Business Review Advisory Council A select, opt-in community of business professionals providing insights and contributing to research on global business trends. Rotary International Served as District President (2013-2014), contributing to community service and leadership development within Rotary Dist 3051. PMP (Project Management Institute) Membership as part of the Project Management Professional (PMP) certification, staying connected with global project management standards and resources.

Certification:PMP (Project Management Professional) Certified • Focus: Expertise in managing and executing projects efficiently, focusing on scope, time, cost, risk management, and stakeholder engagement. • Scope: Global standard for project management, ensuring project success through structured methodologies and best practices. ITIL V3 Foundation • Focus: IT service management framework aimed at improving efficiency and aligning IT services with business needs. • Scope: Covers core elements of ITIL best practices for optimizing service delivery. ITIL Practitioner • Focus: Advanced skills in applying ITIL best practices, with an emphasis on change management and continual service improvement. AWS Certified • Focus: Proficiency in cloud computing services including infrastructure, storage, and security, aligned with modern digital transformation initiatives. WAVES Leadership Development Program • Focus: Leadership skills for driving social impact, with emphasis on ethical leadership and community initiatives.

Honor:Nationally Ranked No. 1 Service Manager - LCM Business Recognized for outstanding performance in managing lifecycle management within the Telecom sector. Nationally Ranked No. 1 Service Manager - Enterprise Business Achieved top honors for delivering exceptional service management in the Enterprise sector. Awarded by Gujarat Governor O.P. Kohli Honored for outstanding contributions to society, recognizing leadership and social impact. ‘One in a Million’ Award from TATA Communications and Nokia Acknowledged for exceptional performance and dedication in business development and service management. Driving Force Award, Tata Communications (2016-17) Recognized for leading the HFR project to operational stability and success.

PMO Head - Continental Europe 03/2011 - current
Tata Communications Ltd., Ahmedabad, Gujarat India
Industry: Telecommunications and Information Technology (IT)
I am with Tata Communications for over 13 years, currently serving as Senior Manager, Strategy Execution & PMO Lead for Continental Europe. In this role, I leads high-stakes projects, aligning operations with revenue goals, enhancing customer satisfaction, and driving strategic initiatives across the European market. Amar’s focus includes project management, revenue acceleration, customer success, and process governance, ensuring seamless service delivery and business growth.
Senior Manager, Strategy Execution & PMO Lead (Continental Europe) Duration: November 2023 – Present Responsibilities: Lead a cross-functional team to execute strategic initiatives focused on revenue growth, service improvement, and customer retention. Oversee the governance and execution of projects such as SDWIP, Service Improvement, and Cost Efficiency programs. Collaborate with internal stakeholders to ensure alignment of project goals with business outcomes, focusing on customer satisfaction and revenue realization. Drive NPS Initiatives and Retention Initiatives, enhancing customer relationships and service delivery across multiple regions. Customer Success Manager (Gujarat & Maharashtra) Duration: October 2019 – April 2022 Responsibilities: Managed key accounts, ensuring customers achieved their business objectives through the adoption and effective use of Tata Communications’ infrastructure. Developed and executed customer success plans, increasing customer retention and driving high usage of services. Identified and expanded business opportunities within existing accounts to increase revenue and customer engagement. Manager - Service Management (Gujarat & Maharashtra) Duration: June 2014 – October 2019 Responsibilities: Led service management for high-revenue customers, focusing on lifecycle management, service improvement, and customer satisfaction. Managed partner onboarding for Asia, ensuring seamless integration and enhancing product penetration. Drove service improvement through periodic audits, capacity management, and operational engagements.--
Business Development Manager 04/2009 - 03/2011
Bertelsmann Marketing Services India Pvt Ltd., Ahmedabad, Gujarat India
Industry: marketing services
I am contributed to driving business growth and client acquisition at Bertelsmann Marketing Services - Nokia Tej, focusing on building partnerships and expanding market share in the competitive BPO and marketing services sectors.
pearheaded efforts to identify and acquire new business opportunities across various industry verticals, improving the company’s regional market presence. Developed strategic partnerships and created customized solutions that enhanced client relationships and ensured long-term success. Managed client engagements from lead generation through deal closure, contributing significantly to revenue growth.--
Business Development Manager - International 01/2008 - 03/2009
Research Laboratory of Australia Pty. Ltd., Adelaide, South Australia Australia
Industry: IT - Printing Research & Merchandise marketing.
Research Laboratories of Australia is a world leader in the development of innovative commercial and industrial digital printing applications, Adelaide, Mackay and Hong Kong offering Government Assistance Schemes, Market Research, Business Support and Project Management.
- Directed and coordinated activities of businesses or departments concerned with the production, pricing, sales, or distribution of products - Managed staff, preparing work schedules and assigning specific duties - Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement - Established and implemented departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.--
Business Development Manager 12/2006 - 12/2007
Goplee Infotech Ltd., AHMEDABAD, Gujarat India
Industry: IT & ITeS
Goplee provides a wide range of services in export-import industry, project outsourcing, BPO, KPO and Stock Exchange.
- Conducted all sales and marketing related activities, principally USA and UK, successfully driven business service feedback form clients for identifying areas of improvement - Processed and issued employee paychecks and statements of earnings and deductions, computed wages and deductions, and entered data into computers as well as compiled employee time, production, and payroll data from time sheets and other records--
Export Operation Officer 11/2004 - 12/2006
Adi's Marketing Pvt. Ltd., AHMEDABAD, Gujarat India
Industry: Export
Adi's Marketing is India's leading trade agent and export-import of containers in bulk
- Supervised and coordinated the marketing activities of overseas distributors/agents and assisted in administrative, sales and marketing functions, investigated and assessed overseas demand for goods produced in Australia and local demand for goods produced overseas - Researched and complied with legal requirements affecting export and import of goods to and from Australia, discussed orders and arranged for the production of goods with suppliers and distributors/agents--

Sikkim Manipal Academy of Higher Distance Education 06/1999 - 04/2002
Ahmedabad, Gujarat, India
Degree: Bachelor's Degree
Major:Information Technologu
The Department of Information Technology, founded in 1999, stands as a testament to excellence in Information Technology education. Committed to staying at the forefront of technological advancements is reflected in the curriculum, which encompasses all the latest cutting edge technologies in areas like Deep Learning, Artificial Intelligence, Computer Vision, Soft Computing and many more.

Amar_Patel_CV PMO, Project Manager, Customer Success