Highlights:

Skills:

supply chain executive 04/2024 - current
ibex, Karachi, Pakistan
Industry: BPO
i am Responsible for managing warranty claims for customers and providing customer service. I utilize Salesforce, a CRM platform, to streamline and organize customer interactions and sales processes.
--
supply chain executive 04/2021 - current
ibex (allstate), Karachi, sindh Pakistan
Industry: BPO
Follow up with our international suppliers on production planning and delivery dates. Tracked KPIs to generate reports for supply chain performance.
Managing Customer Warranty Claims, to develop, implement, and manage global strategies to provide values in supply assurance, pricing, flexibility, quality and delivery performance.--

university of karachi 01/2017 - 12/2018
Karachi, , Pakistan
Degree: Master's Degree
Major:human resources
Master's in Public Administration with a concentration in Human Resources focuses on the intersection of public policy and personnel management. Students in this program learn about the unique challenges and opportunities of managing human capital within the public sector, including topics such as recruitment, retention, labor relations, and diversity and inclusion. The curriculum typically includes courses in public personnel administration, organizational behavior, labor law, and strategic human resource management.

aadil shabbir supply chain executive