Highlights:

Skills:

Parts Supply and Logistics Coordinator 09/11 - 03/14
FORD MOTOR DE COLOMBIA, Bogota, DC Colombia
Industry: Automotive
Functions: To coordinate the activities about international and national logistics for buying, importing, exporting and supplying of parts and accessories from different sources until availability of dealers in order to get appropriate inventory of parts and providing excellent order fill. To supervise the controlled buying process of parts to sources of suppliers and getting the appropriate turnover of inventory that reduce the possible risks of obsolecense or over inventory in the depot.
Achievements: To improve the order fill service level in 4-percentage point. To develop extension projects, technological infrastructure improvement and exploring different alternatives of operation of the parts depot center carrying out decentralized operation. To restructure the work team to be according to the growth and the demanding level of operations professionalizing the different analyst positions.--
After Sales Zone Representative 03/14 - 11/15
FORD MOTOR DE COLOMBIA, Bogota, DC Colombia
Industry: Automotive
Responsabilities: To provide advice and consulting of dealers in the assigned zone with the purpose to get the accomplishment of the main KPI (key process indicator) related with parts sales, customer satisfaction, capacity, implementation of corporative programs and retention of customers.
Achievements: To lead the commercial management related to Parts & Accessories during 2014 and 2015 in which I get great results and an important growth of sales for the company. To influence the dealers of assigned zone to increase the after sale operations (workshops-parts) which were according to the growth of the Brand therefore taking advantage of the market potential. To get the integral certification of dealers according to corporative programs.--
Customer Service, Warranty and Recalls Coordinator 11/2015 - 11/2018
FORD MOTOR DE COLOMBIA, Bogota, DC Colombia
Industry: Automotive
Responsabilities: I coordinate the customer service area of Ford Motor Company to give an effective solution to needs of customers related to the critical claims and legal cases. I coordinate the management process of warranty according to the policies of the company I lead the launching of recalls and the all activities related to the attention and compliance with authorities in Colombia.
Achievements: I lead the reengineering of customer service process with new focus to prevent the claims and increase customer satisfaction. To improve the warranty audit process in order to avoid the bureaucracy and get better dealer satisfaction. Manage the autonomy process related to launch the new recalls to apply in our market.--
Warranty and Customer Call Center Coordinator 10/2007 - 09/2011
FORD MOTOR DE COLOMBIA, Bogota, DC Colombia
Industry: Automotive
Fuctions: To coordinate the support in the warranty administrative process for the dealers and analyze warranty data to generate the key indicators to improve the quality of the product. To visit the dealers to carry out audit process to verify the accomplishment of the policies of the Company. To manage the supplier of call center providing the effective solutions in the timely way to customer needs and expectative. To manage a supplier of roadside assistance in order to get a plus in the service for the customers.
Achievements: To implement a call center to attend the customers in the Andean region To participate in corporate initiatives related to projects such as warranty extend program, roadside regional assistance program and taking advantage of synergy in the region To align the audit programs with the regions adopted the corporative warranty program.--
Quality audit Engineer 03/2006 - 03/2007
GM COLMOTORES, Bogota, DC Colombia
Industry: Automotive
Functions: To visits dealers of the assigned zone to conduct audits for pre delivery of new vehicles and fix in the work shops to confirm accomplishment with company standards.
Achievements: -To participate in the deployment of Dealer Delivery Survey(DDS) and Repairs Delivery Survey (RDS) for Chevrolet dealers . -Feedbaks to improvement opportunities for quality área in assembly plant. -To participated in the pilot program for the GMD(General Motors Difference) Program for Chevrolet dealers.--

Universidad Santo Tomas 01/2001 - 11/2006
Bogota, DC, Colombia
Degree: Professional Degree
Major:Mechanical Engineer
Mechanical Engineer graduated

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