Highlights:

Skills:

Product Specialist 10/2019 - current
Arup, , United States
Develop and cultivate relationships with both new and existing customers, conduct market analysis and user research to identify industry trends, customer needs and pain points, collaborate with product lead and developers in creating and executing product roadmap, assist in developing go to market strategy, perform product testing and be a customer advocate
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Technical Client Success Manager 05/2018 - 10/2019
Maplesoft, , Canada
Ensured that support requests and feature requests were escalated, timelines and expectations were communicated back to the customer, and that timely resolutions were provided to customer requests, liaised between product management, sales, development and support teams to facilitate communication between all teams and provided them with customer and product feedback, engaged with customers throughout contract lifecycle to showcase continued product value and assisted with product demonstration and designed and lead training workshops for onboarding customers
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Technical Support Analyst 12/2017 - 05/2018
Maplesoft, , Canada
Troubleshooted and resolved customers' installation, configuration, and license management issues, solved modelling and programming issues that were reported by customers and documented help desk tickets/resolutions
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Ryerson University 09/2012 - 04/2017
, , Canada
Degree: Bachelor's Degree
Major:Electrical Engineering
Graduated.

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