Highlights:Accomplished business analyst with over six years of experience in data analysis, focusing on business intelligence, budgeting, and financial tracking, besides three years in leadership and stakeholders management. Skilled in driving process improvements, communication complex analysis and resolving defects. Proficient in MS Excel, Power BI, Power Point and SQL, with a proven track record in organizing intuitive reports and presentations to support strategic decision-making. Fluent in Portuguese, English, and Spanish, enabling effective collaboration with diverse teams and cultures.

Skills:Data analysis, Wfm, Leadership, Business Intelligence, Financial forecasting, Bugedting, Excel, SQL, Power BI, Power Point, MS Office, Digital Marketing

Goal:Find positions as senior data analyst, BI analyst or WFM analyst. Contribute with my experience and learn new skills and procedures. Grow and achieve leadership positions once again.

Certification:Power BI, WFM, MS Office

Full Trilingual WFM Coordinator 10/2023 - 03/2023
Teleperformance, Fortaleza, Ceara Brazil
Industry: Contact Center
Coordination of WFM senior data analysts and stakeholders management in an outsourced international contact center.
Coordinating 7 Senior Data Analysts Managing Big Data for 5 International Stakeholders Budgeting, Monitoring Finances and evaluating team results against forecasts and KPIs. Oversighting Real-Time Operations to assess workload and make necessary adjustments. Managing Staffing Levels to ensure adequate coverage and performance. Optimizing Forecast Accuracy to improve resource allocation and efficiency. Ensuring Effective Queue Adherence and Coverage by monitoring and adjusting as needed. Reporting Trends and Insights to leadership to inform strategic decisions.--
Junior Bilingual WFM Coordinator 03/2021 - 03/2023
Concentrix, Sao Paulo, Sao Paulo Brazil
Industry: Contact Center
Coordination of WFM senior data analysts and stakeholders management in an outsourced international contact center.
Coordinating 9 Senior Data Analysts Managing Big Data for 1 International Stakeholder Reporting Trends and Insights to leadership to directors and clients to inform strategic decisions. Budgeting, Monitoring Finances and evaluating team results against forecasts and KPIs. Oversighting Real-Time Operations to assess workload and make necessary adjustments. Reporting Trends and Insights to leadership to inform strategic decisions.--
Senior Data Analyst 12/2017 - 03/2021
Fraport Brazil, Fortaleza, Ceara Brazil
Industry: Airport
Senior data analyst for airport general business intelligence.
Supporting Financial Forecasting with advanced budgeting and finance tracking Managing Data Entry and Database Organization, including report preparation Producing and Presenting Reports with Advanced Excel, Power BI, and PowerPoint Driving BI Insights, Strategic Decision-Making, and Administrative Tasks to optimize outcomes for airport and airline managements--

Federal University of Ceara 02/2012 - 08/2017
Fortaleza, Ceara, Brazil
Degree: Bachelor's Degree
Major:Law
Minor:International Laws
A Bachelor in Laws (LL.B.) provides a foundational understanding of legal principles, systems, and practices. It covers core areas such as constitutional law, criminal law, and civil law, preparing students for legal careers or further studies. Graduates gain critical thinking, legal research, and advocacy skills, essential for roles in law, government, or business.

Walisson Lopes CV Data Analysis, Business Intelligence, WFM analysis, Budgeting, Leadership, Digital Marketing