Highlights:Successfully launched ecommerce platform of fortune 500 company and optimize budget and different marketing channels to improve visits and conversion rate. Used Digital assets to reduce operations cost.

Skills:Project Management, Business Intelligence, Change Management, Digital Strategy, Digital Marketing, Ecommerce, Ecommerce, SEO, SEM, Lead Generation, Email Marketing, Digital Transformation

Goal:Digital Marketing Professional with 8 years of experience in building SEO, PPC, E-commerce, Email & Social Media Strategy, looking for career opportunity to identify and target consumers during the different stages of consumer decision journey.

Certification:ITIL v3 Foundation certification. Adobe Target

Honor:Recipient of Global Mindset Merit Scholarship for showcasing excellent professional skills in multicultural teams. Received Service and Commitment Award for maintaining high quality levels in operations and ensuring adherence to all quality parameters and procedures per norms.

Digital Marketing Analyst 10/12/2015 - 02/28/2018
Republic Services, Scottsdale, Arizona United States
Industry: Energy
Digital Strategy
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Teaching Assitant 01/2015 - 05/2015
Thunderbird School of Global Management, Glendale, Arizona United States
Industry: Finance
? Facilitated class projects requiring financial statements analysis and forecasting of key financial variables of nonpublic firms to raise fund via venture capitalists, angel investors, investment bankers, and other financial stakeholders.
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Change Manager 12/2011 - 07/2013
CGI Group Inc., Bangalore, Karnataka India
Industry: IT Consultancy
CGI Group Inc. i. Team lead for Change Management, Risk Management and SSL Certificate Management. ii. Spearheaded deployment of more than 500 IT changes. iii. Served as a liaison between clients and offshore IT team. iv. Handled training and development of project members on ITIL framework. v. Received several client appreciation for timely and prompt delivery of IT services.
Performed Risk and Impact assessment of all IT changes to ensure that all IT changes being implemented to the business are planned, managed and executed with minimal impacts to business availability and zero customer downtime.--
System Analyst 08/2008 - 11/2011
Tata Consultancy Services LTD., Bangalore, Karnataka India
Industry: IT Consulting
Tata Consultancy Services i. Received Service & Commitment Award. ii. Handled incident management and problem management activities for clients. iii. Handled Server Administration role while acting as IT-IS Specialist and got promoted to Incident Analyst within 2 years of starting my career. iv. Facilitated resolution of more than 300 IT Incident thereby minimizing the impact of outage on Business. v. Received appreciation from client VP for taking proactive measures to resolve an incident which could have result in big chunk of revenue loss for the clients.
? Acted as an escalation point for daily incident management issues, preventing escalation of any incident from causing financial loss to the clients. ? Redesigned the service delivery framework and implemented cost cutting measures to bring down the cost of IT operations by 30% for the clients. ? Co-ordinated regularly with different development teams and IT partners for resolutions, long term fixes and problem identifications, achieving 100% SLA (Service Level Agreement). ? Liaison for daily incidents to ensure all unplanned business outage were resolved in timely fashion; protecting client from any major financial losses.--

Cochin University of Science & Technology 09/2004 - 06/2008
Cochin, Kerela, India
Degree: Bachelor's Degree
Major:Electronics and Communication
i. Prepared wireless robot for picking and releasing the load from and into desirable location, using embedded micro professor circuit design. ii. Build multipurpose wireless headphone which can be used with T.V. ,PC, mobile phone. iii. Member of electronics branch cricket team. iv. Student Representative of electronics & communication branch for technical council of students. v. Member of NSS. vi. Event coordinator for career management center.

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