Highlights:

Skills:Service Delivery Manager, Application Production Support, Offshoring Manager, Identity and Access Management, Transition & Transformation Management, Stakeholder Management, Project Management, Service Management, , PMO, Data Analytics

Project Manager – Transition & Transformation 01/2013 - current
COGNIZANT TECHNOLOGY SOLUTIONS, Singapore, Singapore Singapore
Industry: IT - Banking and Financial Services
Designation: Manager – Operations Role : Project Manager – Transition & Transformation Project Scope: ISU & GEM Team Size : 13 Teams (160 Staff) Client : UBS
? Managed communication between vendors and clients efficiently during all phases of the project. ? Designing a detail project deliverables and timelines in Microsoft office Project throughout the planning, Implementation phase. ? Managed the entire life cycle of the project – Initiate, Planning, Design, Execute, Monitor, Close. ? Develop IT Security Strategy and required future capabilities by evaluating IT strategy, business strategies and requirements, researching information security trends and best practice standards, conducting vulnerability analyses and risk assessments, studying high-level cost. ? Develop the Target Architecture for IT Security domain and propose to stakeholders to mitigate the gaps and meeting stakeholders' needs. ? Establish goals & metrics and constantly monitor to enhance overall productivity ? Analyze and Identify the Opportunities to Shift Left or Service Improvement opportunities for increased organizational efficiency, optimization and team motivation. ? Involve in the transition and implementation phase of one or more projects and get successful stabilisation signoff.--
Manager – Operations 04/2012 - 12/2013
COGNIZANT TECHNOLOGY SOLUTIONS, Singapore, Singapore Singapore
Industry: IT Banking and Financial Services
Designation: Manager – Operations Role : Project Manager – Service Delivery Project Scope: Identity and Access Management (UBS) (Production Support across the UBS Bank Globally) Team Size : 18 staff Client : UBS
? Managing 18 member team operating from Singapore supporting Identity and Access Management Globally. ? Direct accountability for ensuring IT Service Management and Solution Delivery Milestones and metrics are met for projects ? Manage the demand and capacity management across the projects- primarily IT services development. ? Coordinates preparation of work or change order ? Prioritize enhancements, service and support initiatives for the projects / work order ? Negotiate for and deploy resources to ensure projects are delivered on time and on budget ? Eliminate project barriers to ensure projects are delivered on time and on budget ? Manage the release and deployment strategy for each legal system or project ? Quality minded and adherence to policy/procedures and apply appropriately ? Manage technical resources/contractors that support area system solutions ? Maintain adherence to solution specific plans and procedures for system administration/security ? Pursue proper billing and invoicing to the customer ? Reporting to the Global Service Delivery Manager and working in coordination with fellow Supervisors to ensure that the customer service is in line with the customer requirements. ? Global Delivery and Operations(KPI, Customer Satisfaction, Stakeholder Satisfaction) ? Reporting Analysis, Weekly and Monthly Stakeholder service review ? Demand reduction, Effective Problem Management ? Stakeholder Management ? Application On-boarding & Off-boarding--
SENIOR SOFTWARE DEVELOPMENT ANALYST 05/2011 - 03/2012
Dell International Services,, Singapore, Singapore Singapore
Industry: IT Banking and Financial Services
Designation: SENIOR SOFTWARE DEVELOPMENT ANALYST Role : Project Lead Team Size : 18 Project Scope: ACCESS CONTROL GROUP (UBS) (Production Support) Client: UBS
? Managing 16 member team operating from Singapore supporting Identity and Access Management Globally. ? Direct accountability for ensuring IT Service Management and Solution Delivery Milestones and metrics are met for projects ? Manage the demand and capacity management across the projects- primarily IT services development. ? Coordinates preparation of work or change order ? Prioritize enhancements, service and support initiatives for the projects / work order ? Negotiate for and deploy resources to ensure projects are delivered on time and on budget ? Eliminate project barriers to ensure projects are delivered on time and on budget ? Manage the release and deployment strategy for each legal system or project ? Quality minded and adherence to policy/procedures and apply appropriately ? Manage technical resources/contractors that support area system solutions ? Maintain adherence to solution specific plans and procedures for system administration/security ? Pursue proper billing and invoicing to the customer ? Reporting to the Global Service Delivery Manager and working in coordination with fellow Supervisors to ensure that the customer service is in line with the customer requirements. ? Global Delivery and Operations(KPI, Customer Satisfaction, Stakeholder Satisfaction) ? Reporting Analysis, Weekly and Monthly Stakeholder service review ? Demand reduction, Effective Problem Management ? Stakeholder Management ? Application On-boarding & Off-boarding Tools: Mainframe, Oracle DB Admin, Sybase DB Admin, Windows Server Admin--
IT SUPPORT ANALYST 04/2010 - 05/2011
TATA CONSULTANCY SERVICES, Singapore, Singapore Singapore
Industry: APPLICATION SUPPORT (Production Support)
Designation: IT SUPPORT ANALYST Role : Service Management Operations Project Scope: APPLICATION SUPPORT (Production Support) Client: Kimberly-Clark
? Participate in ITIL Service Lifecycle activities such as Change, Incident, Problem, and Availability & IT Security Management. ? Provide technical leadership and guidance to ensure that a process is executed appropriately at each step. ? Ensure any process changes are in compliance with all corporate policies. ? Gather process requirements and translate them into process documentations like Workflow diagrams, swim lanes, CSFs/KPIs, RACI Charts, Escalation Matrices etc. ? Serve as a Single point of contact for technical issues and responsible for the coordination of teams for root cause analysis, identification of known error and identify action items to resolve the error. ? Report metrics and provide analysis based on trends and data of Service Operations functions to leadership and stakeholders to improve performance and eliminate errors. ? Act as in internal auditor and Conduct Process Maturity Assessments, ISMS Audits within Projects and ensure that the Corrective actions and Preventive actions are tracked till closure. ? Providing support for issues in Laptops, Desktops, Virtual Desktops, networking and application software’s ? Responsible for creating project specific documents ? Managing and supporting KC tools and applications ? Installing, configuring and Troubleshooting MSOutlook MS-Visio, SAP front end and Mainframe tool ? Installation and configuration of Windows XP and 7 Ultimate Edition Tools: Windows 2000 Server / Professional, Windows XP Prof/Home, SAP, Identity and access management, CISCO IP firewall configuration--
Team Manager 08/2004 - 04/2010
SUTHERLAND GLOBAL SERVICES, Singapore, Singapore Singapore
Industry: Security Vulnerability Threat Management
Designation : Team Manager Team Size : 40 Role: Team Manager Project Scope: Symantec ANTIVIRUS VIRUS REMOVAL Support (Production Support) Client: Leading US based Antivirus Company that is a global market leader in information security.
Responsibilities: ? ? Relationship building with clients. Build strong partnership with clients to ensure operational cohesion and effective foundation for future growth. ? Regular governance with the clients to review team performance. ? Reponsible lead the knowledge management program across the location. ? Manpower planning and scheduling based on forecasts. ? Coordination with Clients on volume spikes, with analysis and findings of call drivers such as new virus threats and working closely with them to create and roll out product updates and solutions. ? Conducting periodic reviews to track measure and optimize the performance of my Team Managers and my LOB. ? Addressing all Client escalations pertaining to my LOB. ? Leading a Elite team of “specialized technicians” who work on unresolved Customer issues. Finding solutions for unresolved and current issues on the floor and subsequently leveraging the update management system to ensure everyone in the LOB are calibrated on it. This is achieved by ensuring the knowledge base is properly updated i.e. Horizontal Deployment and ensuring that huddles and learning checks are carried out. ? Partnering with Clients to test any and all deployments of their tools and providing suggestions, feedbacks and logs for improvement and optimization prior to the tool deployment. ? Identifying and addressing process gaps, conceptualizing and implementing process improvements with a focus on improving and increasing efficiencies. This is not just limited to internal processes but also covers Client defined ones as well. ? Manage and motivate team and Managers to ensure high performance levels and people issues and concerns are effectively and efficiently addressed. ? Plan and manage career planning & progression and succession planning for all those in my alignment. ? Responsible for active participation in scoping for new projects, TQ Management and formulating and rolling out Incentive Plans to further improve performance. Tools: Windows NT 4.0 / 2000 Server / Professional, Windows Vista/10, Symantec Firewall, Norton Ghost ,Cisco PIX Firewall, Cisco 2500 /1900 Router, ISDN, PC Anywhere, Virus Security Threat--

University of Madras 04/1999 - 10/2002
Chennai, Tamilnadu, India
Degree: Bachelor's Degree
Major:Chemistry
Minor:Science and Maths
Bachelor of science, chemistry

Project Manager Application Production Support, Stakeholder Management, Service Delivery & Operations Management, People Management, Problem Management, Project Management, Service Management, Continual Service Improvement, Offshoring Manager, Shared Services Manager, PMO, Data Analytics, Transition & Transformation Management and Identity and Access Management.