Highlights:

Skills:Customer Success

Customer Success Consultant 07/2018 - current
Oracle, Beijing, China
Customer Success Consultant
Location: Beijing Own overall relationship with assigned clients, which includes: Increasing adoption, ensuring retention, and satisfaction of the Oracle Cloud product and services • Provide support to the customer developing their success plan, review and provide feedback to encourage and accelerate adoption • Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needs • Through on-boarding, use case identification, business case review and expansion of services • Develop and maintain relationship with customers to create references that can be leveraged to drive more success and revenues for Oracle sales teams • 1 to many technology webinars/workshops via webcast tools, Leverage the partner network to educate the customer to on new features/services--
Customer Success Manager 11/2017 - 07/2018
Eventbank, Beijing, China
Industry: SaaS
EventBank - Membership & Event Marketing Software (Start-up)
EventBank - Membership & Event Marketing Software (Start-up) Location: Beijing Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services • Develop, prepare, and nurture customers for advocacy. Coach customers to be product experts and train their teams on best practices so they become increasingly self sufficient • Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals • Work to identify and/or develop upsell • opportunities Partner closely with Account Executives and other cross-functional team members to translate business needs and product requirements into new solutions for customers • • Onsite support for customer check-in through EB mobile APP • Create customer onboarding assets, adapt existing customer onboarding assets and work with product marketing to refine existing . Deliver virtual online sessions and webinars Create analytical Zendesk reports GoodData to influence KPI, Reporting & Analysis--
Program Specialist (ANZ) 12/2014 - 06/2017
Cisco, , China
Pre-Sales quoting Sales Transaction Acceleration Representative (ANZ)
Pre-Sales quoting Sales Transaction Acceleration Representative (ANZ) Location: Dalian Assist sales team in support of Sales Services including but not limited to deal registration, importing and uploading valid Bill Of Materials and configuration, creating and modifying quotes, managing discount approvals • Resolve hardware and software • configuration issue Assist sales team with daily project orientation and problem-solving involving cross-functional partnerships • • Collaborate regularly with external and internal partners to drive results • Acts as primary contact for Sales or Field requests Experience and understanding of Services (AS, TS, Renewals) and Finance organization--
Customer Service & Sales Support Rep 02/2012 - 11/2014
Albemarle, , China
Industry: Chemical
Location: Dalian
Albemarle (Chemical) Location: Dalian Follow order processes, product availability determination, processing, and invoicing using SAP • Drive entire order process as liaison between sales and business including export Coordinator, Planner, Manufacturing, collection,Logistics • • Analysis Customer Feedback/Incident reporting Conduct gather deliver SAP (EWM &SD) training requirements from newhire • Production of written manuals and user guides, review and update course content and update written materials to reflect the system upgrades--

Dalian University of Foreign Languages 09/2004 - 07/2009
, , China
Degree: Bachelor's Degree
Major:Major Information management & Information System ( English & Korean)
Kuwang Woon University (Korea) Exchange student 1yr

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