Highlights:

Skills:sales, marketing, guest relation, front office, hospitality, duty manager, hotel, restaurant

Shop and Marketing Manager 09/2019 - 07/2021
BACCARDA Shop, Cannes, Provence France
Industry: Interior Design
Maintain a relationship of trust with key customers Develop turnover and performance indicators Team management Manage social media, website, blog
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ASSISTANT DIRECTOR OF SALES AND MARKETING 02/2019 - 08/2019
Sofitel Brussels Le Louise, Brussels, Brussels Belgium
Industry: Hospitality
Lead and develop a social media policy Support the DOSM in adjusting marketing strategies and business development tactics Organise and promote corporate events Manage press relations
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RECEPTIONNIST 03/2017 - 11/2017
HOTEL JW MARRIOTT, Cannes, Provence France
Industry: Hospitality
Take responsibility in the absence of the Front Office Manager Prepare reports and control credit limit predetermined Use suggestive selling technics to sell room nights, increase occupancy and revenue Prepare bills and take payments
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RECEPTIONNIST 04/2016 - 08/2016
HOTEL INTERCONTINENAL CARLTON, Cannes, Provence France
Industry: hospitality
Forefront of customer service In charge of check-in, check-out, escort guests to the rooms Deal with complaints and problems Assure customer satisfaction, needs anticipation through customer's stay
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