Highlights:

Skills:

Certification:Project management Professional. Professional Scrum Masters

Project Officer 01/2019 - 08/2023
Bank of Industry, Lagos , Nigeria
Industry: Finance
Results-oriented project officer with a strong background in project management .
Led and managed a team of three in successfully implementing an enhanced user acceptance workflow, resulting in a seamless transition of the customer account opening process and optimizing operational performance. Demonstrated expertise in product knowledge and effective communication skills through the delivery of compelling presentations at more than 10 industry events annually, tailored to diverse audiences, significantly enhancing the Bank's visibility. Scheduled and conducted meetings with customers, effectively resolving issues and inquiries, resulting in a notable 15% increase in customer satisfaction. Facilitated the assessment of a $2.3million funding application for a Lagos-based soap manufacturing enterprise, ensuring alignment with BOI's mission of providing low-interest, long-term financial support to Nigeria's industrial sector. Streamlined the customer acquisition and product marketing system, leading to a significant 15% increase in customer acquisition for the project office, highlighting a strategic approach to business growth. Orchestrated proactive and efficient resolution of customer inquiries and concerns, leading to a substantial 15% surge in customer satisfaction, demonstrating a solid commitment to enhancing client experiences and fostering lasting relationships--

Pepperdine Graziadio Business School 10.2024 - 06/2025
United States, , United States
Degree: Master's Degree
Major:MBA
Currently an MBA student at Pepperdine.

Uyoyou Ominiabohs