Highlights:Grown 4 levels vertically from Senior Manager to Vice President within 7 years Responsible for Strategic planning, Business management, Customer relationship management, Solution Designing, Project management.

Skills:Operations, Service Delivery, Solution Design, Offshoring, Mortgage Operations, Service Delivery

Goal:15 years of industry experience in US Mortgage, Life Insurance, Telecom and Card operations. Specialities include Operations Strategy and Implementation, Customer Relationship Management, Operations leadership, Solution Designing, Business growth, Offshoring processes, Project Management, P & L accountability.

Certification:Masters in Business Adminstration

Vice President 11/2008 - current
Quatrro, Gurgaon, Haryana India
Industry: Business Process Management
Leading India operations for Quatrro Mortgage Solutions. Customer experience and Service excellence are my forte. Customer acquisition and business growth are key drivers. Passionate about people management and operations management.
- Solution designing for Prospects - On boarding new clients and Offshoring processes - Revenue optimization and P & L - Customer relationship and experience - Operations management - Business Reporting to Senior Management. - Worked with In-house development team for Process Automation--

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