Highlights:

Skills:technical support, Teamwork skills, Windows, Firewall

Goal:Highly skilled IT Support Specialist with 10+ years of experience providing technical support to users in a fast-paced environment. Proven track record of troubleshooting hardware and software issues, installing and configuring systems, and providing effective solutions to complex technical problems. Excellent communication skills, able to explain technical information to non-technical users. Committed to providing excellent customer service and ensuring minimal downtime for clients.

Membership:Alison OPSWAT

Certification:• Microsoft Azure Administrator December 2022 • CompTIA Cloud+ Basic August 2022 • Management Information system August 2022 • Diploma in Understanding Information Controls for IT Manager January 2017 • ITIL 4 Fundamentals -Essentials of IT Service Management July 2023 • OPSWAT File Security Associate April 2023 • Introduction to CIP May 2023

IT Field Support 11/2022 - current
iTech Global, Plymouth, Devon United Kingdom
• Executed troubleshooting and server support in both in-person and remote situations. • Performed preventive maintenance on network system, maintaining average uptime of 99%. • Organized procedures for supporting hardware, software and mobile devices for users. • Performed Maintenance of all LAN and WAN configuration parameters such as IP addresses and cabling connectivity.
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IT Systems Analyst/ Assistant Manager 09/2012 - 06/2013
Seedvest Limited, Lagos state, Nigeria
• Onboarded new employees with training and new hire documentation. • Maintained professional, organized, and safe environment for employees and patrons. • Accomplished multiple tasks within established timeframes. • Maintenance of all LAN and WAN configuration parameters such as IP addresses and cabling connectivity. • Monitored server and network performance, anticipated required changes/upgrades to optimize performance and ensured server and network availability to support the company's operational needs
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Project Engineer 09/2008 - 08/2022
Topnotch Picture, Lagos state, Nigeria
Industry: Media
• Executed troubleshooting and server support in both in-person and remote situations. • Provided secondary training to personnel struggling with technological tools and systems. • Performed scheduled service work, installations, testing and repairs. • Diagnosed malfunctions in Software, directing support tickets to appropriate personnel for remediation. • Oversaw quality assurance management and offered suggested recommendations. • Performed preventive maintenance on network system, maintaining average uptime of 99%.
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Media/Technical Coordinator 09/2008 - 08/2022
Noblehouse Christian Centre, Lagos state, Nigeria
• Set up and operated audio, visual, and lighting equipment for events and presentations. • Collaborated with event organizers to determine technical requirements and made recommendations. • Provided training and support to event staff on the use of technical equipment. • Arranged installations with associated resource management and schedule coordination. • Organized procedures for supporting hardware, software and mobile devices for users.
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Yaba College of Technology 08/2013 - 04/2015
Lagos state, , Nigeria
Degree: Bachelor's Degree
Major:Computer Engineering
Higher National Diploma, Computer Engineering - Yaba College of Technology, Lagos, Nigeria

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