Highlights:Results-driven Systems Administrator with 4 years of experience in designing, implementing, and maintaining enterprise-level IT systems and infrastructure. Proven expertise in network administration, server management, and troubleshooting complex technical issues. Skilled in optimizing system performance, enhancing security measures, and ensuring high availability of critical systems. Strong ability to collaborate with cross-functional teams and provide exceptional customer support.

Skills:Systems Administrator, Networking, Database Administration

Goal:To provide technical support and expertise to the organisation im going to represent

Membership:Computer Society of Zimbabwe

Certification:Official (ISC)² Certified in Cybersecurity (CC) Self-Paced Training Feb 2023 OPSWAT Email Security Associate Jan 2023 OPSWAT File Security Associate Feb 2023

DATABASE ADMINISTRATOR 01/2019 - 01/2021
ZIMBABWE NATIONAL ARMY, Harare, Harare Zimbabwe
Industry: GOVERNMENT
Results-driven Database Administrator with 2 years of experience in managing and optimizing enterprise-level database systems. Proven expertise in database administration, performance tuning, backup and recovery, and data security. Skilled in designing and implementing robust database architectures, ensuring data integrity and high availability. Strong ability to collaborate with cross-functional teams and provide efficient database solutions.
• Designed, implemented, and maintained enterprise-level database sys-tems, ensuring optimal performance. • Performed regular database monitoring and tuning to identify and re-solve performance bottlenecks. • Developed and implemented backup and recovery strategies to ensure data integrity. • Implemented and enforced data security measures, including user access controls, encryption, and auditing. • Collaborated with cross-functional teams to analyze and document busi-ness requirements. • Assisted in the planning and execution of database upgrades and migra-tions. • Created and optimized complex SQL queries and database views to sup-port application development and reporting needs. • Conducted database performance testing and capacity planning to sup-port future growth and scalability. • Provided technical support and troubleshooting for database-related is-sues.--
HELPDESK SUPPORT TECHNICIAN 01/2017 - 03/2018
NETONE CELLULAR PVT LTD, HARARE, HARARE United States
Industry: TELECOMMUNICATIONS
A highly skilled and motivated IT Technician with 3 years of experience in providing technical support and troubleshooting for various hardware and software systems. Proficient in diagnosing and resolving complex technical issues to ensure optimal system performance. Strong knowledge of network administration, server maintenance, and IT security protocols. Dedicated to delivering exceptional customer service and resolving IT challenges in a timely and efficient manner.
• Provided technical support to a diverse user base employee, resolving hardware, software, and network issues. • Conducted system upgrades and migrations, ensuring minimal disruption to business operations. • Installed, configured, and maintained hardware and software components, including operating systems, printers, and peripheral devices. • Administered and maintained network infrastructure, including routers, switches, and firewalls. • Performed routine server maintenance tasks, such as backups, patch management, and user account administration. • Collaborated with cross-functional teams to develop and implement IT policies, procedures, and standards. • Assisted in the development and delivery of technical training programs to enhance end-user knowledge and proficiency. • Created and maintained comprehensive documentation for IT processes and procedures. • Provided exceptional customer service, addressing user inquiries and issues with professionalism and empathy.--
SYSTEMS ADMINISTRATOR 01/2012 - current
ZIMBABWE NATIONAL ARMY, Harare, Harare Zimbabwe
Industry: GOVERNMENT
Results-driven Systems Administrator with 4 years of experience in designing, implementing, and maintaining enterprise-level IT systems and infrastructure. Proven expertise in network administration, server management, and troubleshooting complex technical issues. Skilled in optimizing system performance, enhancing security measures, and ensuring high availability of critical systems. Strong ability to collaborate with cross-functional teams and provide exceptional customer support.
• Designed, deployed, and maintained enterprise-level network infrastruc-ture, including routers, switches, firewalls, and wireless access points. • Administered and managed Windows Server environments, including Active Directory, DNS, DHCP, and Group Policy. • Implemented virtualization technologies (VMware, Hyper-V) to consol-idate server resources. • Monitored system performance, identified bottlenecks, and implemented optimization strategies. • Conducted regular backup and disaster recovery tests. • Implemented and maintained security measures to protect systems and data. • Collaborated with cross-functional teams to develop and implement IT policies, standards, and procedures. • Provided technical support and troubleshooting for end-users in a timely and efficient manner. • Created and maintained comprehensive documentation for system con-figurations and troubleshooting guides. • Led projects to upgrade hardware and software components, ensuring maximum system performance.--

HIGHFIELD HIGH SCHOOL 01/1999 - 12/2000
HARARE, HARARE, Zimbabwe
Degree: High School Or Below
Major:ADVANCED LEVEL
MATHEMATIC C GEOGRAPHY C CHEMISTRY E

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