Highlights:

Skills:Buisness Growth, People Development, Operational Standards, Delivering Results, Goal and Target setting

Regional Brands Operation Manager 08/09 - 11/15
Bourne Leisure Group, Hemel Hempstead, England United Kingdom
Industry: Leisur, Retail & Hospitality
Operations Manager in charge of restaurants across the Bourne Portfolio to an expanded remit managing business operations for 31 different branded restaurants.
Provided executive-level leadership supporting the brands in implementation of growth strategies including new markets identification and acquisition plans. Key brands included Burger King, Papa John’s Pizza, West Pier Burger Company, Millie’s Cookies, Starbucks and Cooks fish and chips. • Implemented robust programmes that accelerated awareness for the various brands and simultaneously increasing revenues; generated a turnover of £7.3 million top line. • Held financial management accountability, budget control, profit and loss targets. • Managed recruitment and staffing programmes, developed teams through regular training, coaching, constant supervision, and brand assessments to ensure consistency in brand quality. • Introduced customer-centric programmes and groomed the sales teams to deliver memorable and personalised customer service to increase loyalty and subsequent sales increases. • Enforced a culture of compliance with health, safety, brands standards and best practice and industry policies to achieve 100% adherence. • Guided the process of menu development, product sourcing, market research and competition analysis. • Supervised key aspects of remodelling, refits, renovations and new build projects. • Led negotiations for service level agreements, new and renewal franchise agreements.--
Operations Director 01/2017 - current
T.a.m Associates, Birmingham, England United Kingdom
Industry: Hospitality, Retail & Leisure
Provide strategic direction and insight to the service teams. Promote unique operation standards and procedures for every project to deliver bespoke services for each business. Offer a wide range of service offerings spanning, bespoke services; team development (PDP, objective setting and appraisals; franchise consulting, turnaround programmes, new business development and market penetration; sales techniques; holiday park retail and leisure dynamics; food and brand development; people development plans; bespoke business and brand standard platforms; cost control processes.
--
Snr Operatiosn Manager 11/15 - 1/17
G1 Group, Glasgow, Scotland United Kingdom
Industry: Hospitality & Leisure
Held bottom-line management responsibility for a collection of venues across the city centre, managing an annual budget in excess of £18m and leading a team comprised of five senior Area General Managers, Sales & Events teams and 400+ team members.
Coordinated operations and provided guidelines for brand delivery in each venue. Provided expert support in scoping and planning for major investment, refurbishments and rebranding of venues and managed some of the Flagship sites in the G1 estate. • Driving force behind the success and exponential growth in sales, profits and savings, attributable to new business concepts and refurbishment programmes. • Orchestrated a value and performance-based culture, and personal development initiatives for the teams, leading to reduced turnover of staff from 185% to 65%. • Implemented strategies to fully execute and deliver set business plans and KPIs to achieve quality deliverables within set timeframes and allocated budgets. • Spearheaded strategic marketing and communications to increase awareness and optimise the brand image in the market, increasing income streams and revenue generation. • Recruited, trained and supervised staff including Multi-unit Managers and senior team members, delegating tasks and setting performance targets. • Monitored sales operations with the management teams and implemented techniques to increase sales, attract and retain ordinary to C-level clients. • Designed and delivered bespoke E-marketing and E-commerce products and solutions to reach a wider target audience in turn increase sales. • Led new business development and market acquisition programmes, negotiated for contracts and business deals. • Identified and initiated stakeholder engagements/ partnerships with multiple key industry players to achieve greater impact on the market and a competitive advantage. • Entrusted with business assets and CapEx investments, including new site openings and refurbishments. Managed key high-end and strategic venue portfolio within Glasgow City including The Corinthian Club, Arta, The Trades Hall, October Café and The Social--

Culloden Academy 02/1994 - 02/1999
Inverness, Scotland, United Kingdom
Degree: High School Or Below
Major:GCSE's
Scottish Standard Grades English 2, Mathematics 3, Computing 3, History 2, Music 2, Science 1, French 3 Scottish Higher Grades English B, Music B

Login to view resume: Thomas McCartney CV -