Highlights:I have 13 years of B2B experience (the last 8 years in the commercial area) with a solid background in client relations, successfully managing the company’s most prominent and key account contracts of OCTG (Oil Country Tubular Goods) for the supply of goods and services, thus establishing long-term business partnerships. Acting as the strategic liaison between customer demands and global cross-functional areas has allowed me to have extensive knowledge of the business value chain and be used to business internationally. This knowledge has assisted in generating significant revenues and cost savings through collaborative planning with parties and supporting the Group to provide an excellent client experience.

Skills:Customer Service, Sales Engineer, Sales Representative, Business Development, Supply Chain Management, Energy Industry

Key Account Contract Management 01/2019 - current
Vallourec South America, Rio de Janeiro, Rio de Janeiro Brazil
Industry: Manufacturing for the Oil and Gas
Key Account Management for the following Energy Operators: Equinor, ExxonMobil and Petrobras.
In my current position as a Resident Engineer for Key Account Customers, my primary challenge has been to facilitate the implementation and manage the execution of an innovative model for full-cycle contracts between the company and the customer (from the order process through the delivery of products and services to the customer, including post-delivery support). It’s a way to make a business that requires a strong sense of ownership, and a customer-oriented profile, balanced with proper company advocacy for achieving business and customer needs. In my previous experiences, I succeeded in implementing the execution of the contracts, excelling as the leader of a project with a group of over 60 colleagues across the company. In my current position, I perform as a liaison between customers and internal teams, ensuring that the customers’ requirements are met; managing conflicts with customers and collaboratively negotiating solutions; making forecasts according to the customer's projects to support my company prospects more effectively. Also, promoting and expanding the company’s supply of goods, services, and digital solutions.--
Customer Service Representative 03/2015 - 01/2019
Vallourec South America, Macaé, Rio de Janeiro Brazil
Industry: Steel Pipes Manufacturing for the Oil and Gas Industry
Account Management for the Energy Operator Petrobras (based in the client's office).
I actively participated in the implementation of the new services contract between the company and the customer, playing a fundamental role in the relationship between these parties. I was in charge of entering and managing the orders for all services performed in the contract, and following them up with the internal departments from the demand issuance until final delivery to the customer's operation. I also developed and standardized the process flows and procedures to ensure that the new activities (according to the contract requirements) were accomplished by the team, assuring timely and accurate demands were delivered to the customer. Furthermore, I assumed a leadership role with the Onshore Planning team (a group of 14 employees based in the client’s office) and supported the company to restructure the department and train the team in the new process flows and procedures, closely supporting them on a daily basis and preparing them for becoming a high-performance team. I was proactive, regarding any opportunities to improve the company’s customer service and took the responsibility to coordinate and develop along with the IT team. We completed several digital customizations of the company’s systems to improve the team's work and better meet the customer’s needs.--
Engineering Intern 05/2013 - 03/2015
Vallourec South America, Rio das Ostras, Rio de Janeiro Brazil
Industry: Steel Pipes Manufacturing for the Oil and Gas Industry
The program was mainly focused on the areas of Quality, Logistics, Production, and Planning.
The following activities were performed: • Acting as a facilitator in Continuous Improvement Groups and TQM (Total Quality Management) Team; • KPI’s management; • Analyses and resolution of problems conducted through the use of Quality tools (PDCA, Stratification, Pareto Chart, Brainstorming, Ishikawa Diagram, GUT Matrix, 5W2H, among others); • Support in the elaboration of the Production Plan through analyses of capacity, deadlines, stock of inputs, etc.; • Experience with ERP system (SAP); • Elaboration of daily management reports for the decision-making of General Managers (adherence to the production plan, and inventory levels, among others).--

CNEC - Campanha Nacional de Escolas da Comunidade 07/2010 - 12/2014
Rio das Ostras, Rio de Janeiro, Brazil
Degree: Bachelor's Degree
Major:Bachelor's degree in Industrial Engineering with a focus on the Oil and Gas industry.
Bachelor's degree in Industrial Engineering with a focus on the Oil and Gas industry.

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