Dhaka , Bangladesh
Phone: xxx-xxx-xxxx
Email: xxx@xxxx.xxx
Looking For: Network Support, IT Support
Occupation:
Degree: Master's Degree
Career Level: Entry Level
Languages: Bangla and English
Highlights:
Skills:Network, IT, Computer, Support, IT
Assistant IT 11/2010 - 11/2017
Mobiserve Bangladesh, Dhaka, Bangladesh
Industry: A Multinational Telecommunication Company
Providing remote and onsite technical supports to the employees
• Attending complaints and queries made by employees through phone calls, emails, or other
means
• Monitoring the network system through network monitoring tools and taking immediate steps
in case of any alert or fault
• Maintaining total IT documentation with daily inventory, Product receives & delivers.
• Maintain Domain Server, File Server, Payroll Server, Verities Wi-Fi Router and Switches.
• To perform any other duties as assigned by superiors.
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IT Executive 01/2009 - 11/2010
Birds Group, Dhaka, Bangladesh
Industry: Garments
? Network Administration: LAN, WAN and Routing management.
? Troubleshooting user application software like Microsoft Office and Maintain user mailbox
(Outlook Express & Microsoft Outlook) etc.
? Using VNC (Remote Administrator) Software for remotely solve any kind of problem from
my desk.
? Update Security System Document and Implement each month.
? Maintains IT inventory documentations in file format.
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