Highlights:1. Business Analyst at High Impact Careers: Successfully developed and implemented a bespoke Learning Management Software (LMS) notifications system. Translated complex business needs into actionable user stories, leading to efficient project execution. Utilized data analytics tools like Excel and Power BI to drive data-driven decisions and actionable outcomes. 2. Business Analyst at OpenFactor Technology: Provided critical support for existing clients and performed thorough regression testing on new developments. Collaborated closely with stakeholders to ensure delivered solutions met business requirements. Created detailed documentation, including user manuals, test cases, and business process documents, improving customer satisfaction. 3. BA System/Website Analyst at UDigital: Conducted comprehensive functional testing of websites, ensuring compatibility and user-friendliness across various browsers and devices. Identified and documented bugs using project management tools like Jira, ensuring timely resolution. 4.Process Optimization: Identified data patterns and correlations within business data using tools like Microsoft Excel, Access, and SQL, resulting in informed decision-making and improved operational efficiency. 5. Collaboration and Communication: Demonstrated strong analytical problem-solving skills and a data-driven approach to decision-making. Effectively facilitated communication between stakeholders, ensuring clear understanding and alignment of project objectives.

Skills:Business Analysts, Microsoft SQL, Microsoft Office(MS Word, Excel, PowerPoint, Visio, Confluence, Jira, Slack and CRM Tools, PowerBI, Excel, Data Analysis, Data Cleaning, Gap &Impact Analysis, Prototyping, UML Diagram, Requirements Gathering and Elicitation, Process Mapping, Requirement Engineering, User Stories, AS-IS & TO-BE, Agile and scrum Methodologies, UAT Planning and Testing

Goal:Continual Learning and Development: I aim to continually enhance my skills and knowledge in business analysis and IT support, staying abreast of the latest industry trends and technologies. Leadership and Collaboration: My goal is to lead and collaborate effectively within cross-functional teams, fostering a collaborative environment that drives successful project outcomes. Driving Operational Efficiency: I am committed to identifying opportunities for process optimization and implementing strategies that drive operational efficiency and business success. Technical Expertise: I aim to deepen my understanding of software development practices and principles, ensuring I can effectively bridge the gap between business needs and technical solutions. Client-Centric Solutions: My focus is on developing and delivering solutions that meet client requirements, enhance user experience, and provide measurable business value.

Business Analysts (Remote) 04/2024 - 09/2024
High Impact Careers, London , England United Kingdom
Industry: Consultant and Education
Worked mainly on the development and implementation bespoke Learning Management Software (LMS) notifications system. Worked alongside project team members to deliver the project, from project sign-oft stage to implementation stage, ensured requirements are gathered from relevant stakeholders and then made them into actionable user stories for the development team.
Collaborated with project team members to develop and implement bespoke Learning Management Software (LMS) notification systems. Gathered requirements from relevant stakeholders and translated them into actionable user stories for the development team. Utilized data analytics tools, such as Excel and Power BI, to address critical business inquiries and drive data-driven decisions. Identified complex business needs and translated them into comprehensive technical solutions. Created detailed process maps to visualize and streamline workflows, enhancing operational efficiencies and optimizing business processes. Analyzed business data using Microsoft Excel, Access, and SQL to identify patterns and correlations, leading to informed decision-making and improved operational efficiency. Worked closely with bootcamp delegates to develop and successfully implement a notification system for High Impact Careers. Key Achievements: Successfully delivered the LMS notification system project from the project sign-off stage to the implementation stage. Enhanced operational efficiency through detailed process mapping and data analysis.--
Business Analysts 08/2023 - current
OpenFactor Technologies, Johannesburg, Gauteng South Africa
Industry: IT
Worked as a Business Analyst, providing support for existing clients, performing regression testing on all developments, and collaborating with the product and project teams. The organization primarily focuses on Software as a Service (SaaS).
Provided support for existing clients, performing regression testing on all developments, and collaborating with product and project teams. Documented user manuals for delivered business solutions, ensuring comprehensive guidance for end-users. Created detailed test cases, test steps, and business process documentation to support quality assurance efforts. Collaborated closely with stakeholders to ensure delivered solutions met business requirements. Analyzed existing business processes and workflows, identifying opportunities for optimization and efficiency improvements. Designed and developed interactive dashboards using Excel and Power BI to visualize data and support data-driven decision-making. Key Achievements: Improved customer satisfaction through enhanced documentation and support processes. Delivered comprehensive business analysis plans that aligned with stakeholder goals and objectives.--
BA System/Website Analysis 10/2022 - 02/2023
UDIGITAL, Johannesburg, Gauteng South Africa
Industry: IT
As a BA System/Website Analyst at UDigital, I was responsible for ensuring the functionality, compatibility, and user-friendliness of company websites through comprehensive testing and analysis.
Conducted comprehensive functional testing of websites to ensure all features and functionalities were working as intended. Evaluated websites for user-friendliness and overall user experience, providing feedback and suggestions for enhancements. Performed tests across different browsers and devices to ensure compatibility and consistent performance. Identified, documented, and tracked bugs and issues using project management tools (e.g., Jira), ensuring timely resolution. Developed and maintained detailed test cases and test plans based on project requirements and user stories. Conducted regression testing to ensure new changes did not negatively impact existing functionality. Key Achievements: Ensured the smooth functionality and user-friendliness of websites through meticulous testing and feedback. Successfully identified and resolved bugs and issues, enhancing the overall performance and user experience of websites.--

Tshwane University of Technology 02/2023 - current
Soshanguve , Gauteng , South Africa
Degree: Bachelor's Degree
Major:Informatics
Informatics is the study of the structure, behaviour, and interactions of natural and engineered computational systems. Informatics studies the representation, processing, and communication of information in natural and engineered systems. It has computational, cognitive and social aspects.

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