Highlights:

Skills:Customer Service

Credit Analyst 04/2022 - current
Investec Private Bank, Bloemfontein, Free State South Africa
Industry: Banking
As a credit analyst, my role involved evaluating the creditworthiness of individuals, businesses, or financial institutions. I analyzed financial data, assessed risk levels, and made recommendations on lending decisions. I reviewed credit applications, conducted financial statement analysis, and provided insights for credit risk management.
In my role as a credit analyst, my responsibilities include: - Evaluating credit risk. - Analyzing financial data. - Reviewing credit limits of existing customers. - Analyzing and assessing the financial statements and credit history of existing and potential clients. - Reviewing credit applications and performing credit checks. - Structuring deals and performing risk assessments. - Consulting and negotiating with clients regarding financial transactions, payment terms, and credit limits. - Conducting financial forecasting.--
Private Banker 12/2018 - 04/2022
Investec Private Bank, Bloemfontein, Free State South Africa
Industry: Banking
As a private bankers I advised high-net-worth clients on their financial affairs, including investments, wealth management, and financial planning. I built relationships, provided personalized solutions, and helped clients achieve their financial goals while ensuring compliance with regulations and delivering exceptional service.
As a private banker, my responsibilities included: - Developing tailored solutions to meet individual banking needs. - Establishing new accounts for high net worth individuals and servicing existing accounts to maximize revenue. - Resolving conflicts and negotiating mutually beneficial agreements between parties. - Promoting products or services to each customer to consistently achieve sales targets. - Managing a portfolio of accounts and monitoring for issues in need of attention. - Performing loan servicing functions to check compliance with applicable terms and conditions.--
Private Banker Assistant 02/2017 - 12/2018
First National Bank, Bloemfontein, Free State South Africa
Industry: Finance/Banking
Assisting with client onboarding, I managed documentation, coordinated meetings, responded to client inquiries, prepared reports, monitored portfolios, collaborated with internal teams, supported relationship management, conducted research, and maintained professionalism in client interactions.
My job involved: - Solving and managing queries on an ongoing basis. - Responding to and resolving all ad hoc requests from clients and support staff. - Assisting in client onboarding and account opening processes, ensuring all necessary documentation is collected and compliance requirements are met. - Managing and maintaining client records and databases, ensuring accuracy and confidentiality of client information. - Coordinating client meetings and appointments, preparing necessary materials and documentation. - Responding to client inquiries and requests, providing timely and accurate information or directing them to the appropriate person. - Assisting with the preparation of financial reports, investment proposals, and other client-related documents. - Monitoring client portfolios and investment performance, highlighting any significant changes or opportunities to the private banker. - Collaborating with other internal teams, such as compliance and operations, to ensure smooth and efficient client service delivery. - Supporting the private banker in relationship management activities, including client events and networking opportunities. - Conducting market research and analysis to identify potential investment opportunities or trends. - Maintaining a high level of professionalism and confidentiality in all client interactions.--
Retail Operations Consultant 02/2016 - 02/2017
Allan Gray, Cape Town, Western Cape South Africa
Industry: Investment Management
As an Operations consultant, my role involved processing transactions from clients while maintaining a high level of service throughout. I took responsibility for attending to all incoming work and diligently followed up with clients on any pending transactions. It was my duty to ensure that each client's needs were met with efficiency and professionalism.
In my previous role, my job duties included: - Processing incoming instructions for new investment administration for members joining Group Retirement Annuity employers. - Ensuring prompt and superior levels of service in attending to employer, Financial Advisor, and member queries. - Managing ongoing servicing transactions, such as employer and member detail maintenance, regular contributions and contribution maintenance, member and employer status changes, and member switches. - Ensuring the completeness and accuracy of instructions from Financial Advisors.--

University of The Free State 01/2012 - 12/2012
Bloemfontein, Free State, South Africa
Degree: Bachelor's Degree
Major:Mathematical Statistics, Actuarial Science, Accouting
Minor:Business Management
My BSc degree in Mathematical Statistics involved studying mathematical concepts and statistical methods to analyze and interpret data. I learned about probability theory, regression analysis, hypothesis testing, and data modeling. The program combined theoretical knowledge with practical applications, preparing me for a career in data analysis, research, or further study in statistics or related fields.

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