Highlights:Throughout my 15-year tenure in the automotive industry, I've cultivated a rich tapestry of success as a Sales Manager and General Manager, fostering growth, operational efficiency, and a customer-centric approach. Additionally, in the past year, I've proudly served as a JD Power consultant, partnering with dealerships across the USA to revolutionize their processes and elevate their customer-centricity in sales and service operations. As a JD Power consultant, I've spearheaded transformative initiatives aimed at optimizing processes and enhancing customer experiences. Collaborating with dealerships nationwide, I've played a pivotal role in guiding them towards becoming more customer-centric entities. Through strategic insights and tailored recommendations, I've empowered these dealerships to reimagine their operations, resulting in notable improvements in process efficiency, productivity, and profitability. Drawing upon my expertise and insights gained from working closely with JD Power, I've infused dealership operations with cutting-edge methodologies aimed at exceeding customer expectations. By implementing innovative strategies, I've facilitated a cultural shift towards customer-centricity, ensuring that sales and service processes are aligned to deliver exceptional experiences at every touchpoint. My experience as a JD Power consultant has not only honed my ability to identify opportunities for improvement but also fortified my commitment to driving holistic transformations within the automotive landscape. Leveraging this invaluable experience, I'm poised to further augment my impact as a General Manager or Director of Operations within a US dealership, integrating the knowledge and practices gleaned as a JD Power consultant to drive sustainable growth, operational excellence, and unparalleled customer satisfaction. I am passionate about infusing best practices and customer-centric ideologies into the fabric of dealership operations, fostering a culture of continuous improvement and innovation. With a relentless focus on elevating the customer journey and optimizing business processes, I am excited about the prospect of contributing my expertise towards steering a dealership towards unprecedented success in the competitive American automotive market."

Skills:sales, leadership, lead by example, team builder, general manager, professional, director of sales, sales manager, service manager, operations manager

Goal:As an accomplished Sales Manager and General Sales Manager with a proven track record of success spanning over 15 years, my aim is to elevate my career trajectory by assuming the role of General Manager or Director of Operations within a dealership in the United States. My extensive experience in managing sales teams, implementing strategic initiatives, and fostering operational efficiency has honed my ability to drive growth and profitability in the automotive industry. My goal is to leverage my expertise in dealership management, acquired in Canada, to seamlessly transition into a leadership position in the dynamic landscape of the US automotive market. I aspire to apply my deep understanding of sales strategies, operational excellence, and team leadership to not only meet but exceed the performance expectations of the dealership. I am committed to orchestrating comprehensive operational strategies that optimize processes, enhance customer experiences, and fortify the dealership's position in a competitive market. My dedication to fostering a culture of innovation, continuous improvement, and employee development aligns with my vision of steering a dealership towards unparalleled success. With a passion for achieving excellence and a results-driven approach, I am poised to contribute significantly to the growth and profitability of a dealership in the United States. I am eager to embrace new challenges, harness my skills, and drive impactful change within an organization while embodying the values of integrity, collaboration, and relentless pursuit of success. I am prepared to undertake new opportunities that align with my career aspirations, leveraging my expertise to propel a dealership towards unparalleled achievements in the American automotive industry.

Retail Coach and Consultant 02/2023 - current
J.D. Power and Associates, Troy, Michigan United States
Industry: Automotive Retail
As an Automotive Retail Consultant at JD Power, I have specialized in providing invaluable insights and strategic guidance to car dealerships, enabling them to optimize operations, boost customer satisfaction, and drive profitability.
Key contributions include: Dealer Engagement: Collaborated closely with a diverse range of car dealerships to understand their specific challenges and goals, establishing trusted relationships and becoming a valuable advisor in the automotive retail sector. Performance Analysis: Employed advanced data analysis tools to evaluate key performance metrics, customer feedback, and industry trends, offering data-driven insights that led to actionable recommendations. Operational Assessment: Conducted comprehensive assessments of dealership operations, including sales, service, and customer service, identifying areas for improvement and efficiency enhancement. Profitability Strategies: Developed and presented tailored strategies to boost revenue, improve customer service, and streamline operations. Recommendations encompassed areas like sales techniques, inventory management, and customer relationship management. Benchmarking: Leveraged JD Power's industry benchmarking data to compare dealership performance against industry standards, identifying areas for growth and competitiveness. Market Insights: Stayed up-to-date with the latest automotive market trends, consumer preferences, and competitive landscape to provide strategic guidance and market-specific insights. Reporting: Generated detailed reports and presentations, summarizing findings and recommendations in a format tailored to each dealership's needs. Training and Workshops: Conducted training sessions and workshops for dealership staff, equipping them with the knowledge and skills to implement recommended strategies. Client Satisfaction: Ensured that car dealership clients received exceptional service and value from JD Power, fostering strong client relationships. Result Tracking: Monitored and tracked the implementation of recommended strategies, providing ongoing support and measuring the impact on key performance indicators. In my role as an Automotive Retail Consultant, I have consistently delivered significant value to car dealerships, leveraging JD Power's deep industry expertise to drive positive transformations and enhance the overall customer experience.--
General Sales Manager 05/2021 - 09/2022
Lally Chevrolet, Tilbury , Ontario Canada
Industry: Automotive Sales
As a General Sales Manager at Lally Chevrolet, I have been instrumental in driving sales success, optimizing team performance, and ensuring an exceptional customer experience within the automotive retail industry.
My responsibilities and contributions include: Sales Leadership: Led a high-performing sales team by providing coaching, mentorship, and guidance, resulting in consistent achievement of sales targets and revenue growth. Sales Strategy: Developed and executed comprehensive sales strategies to increase market share and profitability. Utilized data analysis and market research to identify growth opportunities. Customer Experience: Prioritized an exceptional customer experience by fostering a culture of customer-centric service, leading to high levels of customer satisfaction and repeat business. Inventory Management: Oversaw inventory control, ensuring a well-balanced and market- relevant vehicle selection. Implemented effective pricing and merchandising strategies. Team Development: Recruited, trained, and retained top-tier sales professionals. Conducted regular performance reviews and provided ongoing training to enhance the skills and effectiveness of the sales team. Sales Process Optimization: Streamlined sales processes and implemented best practices, resulting in improved efficiency and effectiveness of the sales department. Profitability Enhancement: Collaborated with other departments to control costs, increase sales margins, and boost overall dealership profitability. Customer Relationship Management: Utilized customer relationship management (CRM) tools to nurture leads, track customer interactions, and drive sales growth through targeted marketing and follow-up. Compliance: Ensured that the dealership operated in compliance with all relevant industry regulations and maintained high ethical standards. Reporting and Analytics: Generated and analyzed sales performance reports, providing insights and actionable recommendations for continuous improvement. As a General Sales Manager, I have consistently contributed to the growth and success of Lally Chevrolet, maintaining a strong focus on sales team leadership, customer satisfaction, and profitability within the highly competitive automotive retail sector.--
Sales Manager 09/2019 - 04/2021
Leamington Chrysler, Leamington, Ontario Canada
Industry: Automotive Sales
Brought onboard to establish a used car department that was extremely underperforming. In a short 6 months over doubled the monthly used car sales and tripled gross profit for used car department. Create and implement sales processes for the dealership and launch a state of the art CRM and train the staff on advanced selling techniques. Creating and launch new online marketing strategies. Build relationships with customers and the community to establish long-term business growth. Attend sales training and brought best practices leadership back to the company.
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General Sales Manager 09/2017 - 08/2019
Countryside Chrysler, Essex , Ontario Canada
Industry: Automotive Sales
Supervise a sales force of 12 sales associates and 3 finance and insurance managers. Develop sales strategies to maximize revenue generation. Support the sales team in writing proposals and closing deals. Creating and launch new online marketing strategies. Build relationships with customers and the community to establish long-term business growth. Attend sales training and brought best practices leadership back to the company.
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University of Windsor 09/2002 - 05/2007
Windsor, Ontario, Canada
Degree: Bachelor's Degree
Major:Science
Bachelor of Science Electrical Engineering

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