Highlights:Seasoned professional adept at overseeing multi-million dollar accounts in enterprise software, software outsourcing, M&A client transition post-acquisition, upselling & cross-selling, inbound & outbound sales, and channel management. Proficient in managing customers through technical customer success, passionate about maximizing client experiences through insightful business strategies that drive value growth. Skilled in simplifying complex operations to eliminate inefficiencies and deliver enhanced value to customers.

Skills:Account Management, Customer Success, Sales

Goal:As a seasoned professional with a rich history of working in multinational organizations, I am keenly focused on expanding my career in a global setting, specifically seeking opportunities that provide work authorization in the United States. My experience managing multi-million dollar accounts and leading strategic initiatives across various business sectors has honed my ability to drive significant value in enterprise software, sales, and customer management domains. I am passionate about leveraging my extensive skills to contribute to and grow within an innovative organization that values deep industry knowledge and a commitment to excellence.

Membership:-Brazilian-American Chamber of Commerce. Member, Young Professional. The Brazilian-American Chamber of Commerce, Inc., based in New York City, is an independent, not-for-profit business membership organization. The Chamber’s mission is to promote trade, investment, and cultural ties between the two nations and to help develop closer ties between the business communities of both nations. -MITxHarvard Women In AI. Member. As a member of MITxHarvard Women in AI Group, I'm involved in a vibrant range of activities aimed at fostering inclusivity and diversity in the AI field. These include participating in expert-led interviews and podcasts, which provide insights and knowledge from leading figures in AI, and engaging in networking events, creating valuable connections and opportunities within the AI community. -BRASA. Member, Young Professional. BRASA is a non-profit organization made up of a network of Brazilian students who are pursuing their dreams outside their country. BRASA'S mission is to train and empower the next generation of Brazilian leaders capable of changing the country. -Harvard Innovation LabHarvard Innovation Lab. Member. I am actively involved in an interdisciplinary environment that fosters innovation and entrepreneurship across the Harvard community. The Hi Lab provides me with unparalleled access to resources, mentorship, and networking opportunities, enabling me to collaborate with like-minded individuals through workshops, speaker series, and direct engagement with innovative projects.

Certification:Yale School of Management, Women's Leadership Program. GPA: 3.92 MIT: Advanced Certificate for Executives in Management, Innovation, and Technology (graduation date May 2026)

Honor:05/2023 Recipient of the Harvard Dean's List Academic Achievement Award for ALB candidates. GPA: 3.7 08/2022 Selected to represent Brazil in the United Nations Youth Assembly 08/2016 Selected for the Stanford Ignite Program São Paulo

Principal Account Manager 07/2022 - 07/2023
BAIRESDEV, Remote, Remote Brazil
Industry: Technology
BairesDev is a fully remote organization with 4,500 employees worldwide, and I worked for them from Brazil.
Managing +$24M of ARR for medium and large enterprise accounts. Clients include Adobe, Kodak, Urban Outfitters, Harvard Business Publishing Achieved a Customer Satisfaction score of 9.6/10 across surveyed accounts Successfully closed $1.5M in new revenues for core accounts in H2 2023 through direct sales efforts and strategic channel partnerships Executed well-developed account management, implementing strategies for expansion and net retention--
Several Positions Through Promotion 11/2017 - 07/2022
ESW CAPITAL, Remote, Remote Brazil
Industry: Private Equity/Technology
ESW Capital is a fully remote organization with 4,500 employees worldwide, and I worked for them from Brazil.
Account Director 11/2021 – 07/2022 Oversaw 140 accounts totaling $20M across diverse industries. Clients included Novartis, Verizon, City of Denver, Bank of America Successfully renewed and expanded contracts, resulting in $9.5M in total contract value Consistently achieved over 100% of annual targets. Led customer success, upsell, and cross-sell initiatives, serving as liaison between various teams Customer Success Manager 07/2020 - 11/2021 Managed portfolio of 120 global customer accounts valued at $10M providing support across a suite of products. Clients included Deloitte, Los Angeles Unified School District, Jetblue Achieved 117% Revenue Retention in FY21 Partnered with the M&A team to develop account strategies for newly acquired customers, set product vision & cross-sell plan Selected by leadership to manage three products, including an LMS, while others handled only one each. Developed strategies for BiznessApps, enhancing channel partnership efficiency.Developed customized learning content for the products School Loop using Confluence. Created the playbook for the Customer Success integration process post-acquisition Inside Sales Representative 07/2019 - 07/2020 Implemented operational and analytical strategies through Salesforce, Outreach, and other sales tools analyzing sales processes and utilizing process expertise to optimize efficiency and productivity Sales Coach for an international team of 10, leveraging recorded call data to enhance their sales skills and drive overall company performance and organizational enhancement and cost reduction Selected as team leader responsible for managing and distributing leads Sales Development Representative 07/2018 - 07/2019 Hosted large-scale online and in-person events in Brazil, Turkey, United States, Ukraine, and Spain, engaging audiences of 1000+ attendees Consistently ranked as the top performer among all global teams, leading to the standardization and replication of my successful sales process Played a key role in streamlining sales methodologies and developing essential metrics for the team's success--
Recruitment and Selection Specialist 12/2013 - 10/2017
Sinergy Consultoria, Rio de Janeiro, RJ Brazil
Industry: Technology
Recruited highly qualified candidates for the oil and gas industry, sourcing and engaging them while acting as a trusted advisor to both candidates and hiring managers. Coordinated the end-to-end hiring process to ensure smooth and successful placements.
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Laureate International Universities 01/2012 - 12/2013
Rio de Janeiro, RJ, Brazil
Degree: Associate's Degree
Major:Management - Human Resources
This program teaches students about organizational cultures, labor legislation, work organization, recruitment and selection, work psychology, motivation, and leadership. The program aims to prepare graduates to effectively handle human resource functions in various business environments, equipping them with the necessary skills for a dynamic job market. I graduated at the top of my class and secured my first opportunity right after graduation.

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