Highlights:My career highlight is achieving significant growth and success in leadership roles, demonstrating my ability to drive teams towards achieving organizational objectives while fostering a culture of innovation and excellence.

Skills:Teamwrok, Budgeting and forecasting, customer service excellence, financial reporting, customer relationship management

Goal:My career goal is to excel in a managerial role,leveraging my leadership skills to drive organizational success. I aim to contribute effectively to the company's growth while continuously expanding my knowledge.

Membership:N/A

Certification:Branch Management

Honor:Best KPI award

Branch Manager 04/23 - current
United Bank Ltd, Mandi Faizabad, Punjab Pakistan
Industry: Banking
Accomplished and self-motivated Branch Manager with over a decade of experience in sales enhancement, customer relations, and datadriven decision-making
• Manage branch operations, focusing on financial efficiency and effective team leadership. • Lead and implement strategic projects focused on business growth, customer acquisition, and product development. • Employ data analysis for strategic planning and risk management while maintaining regulatory compliance. • Cultivate and strengthen customer relations, ensuring high levels of service and satisfaction.--
Branch Operations Manager 06/2019 - 04/2013
United Bank Ltd, Mandi Faizabad, Punjab Pakistan
Industry: Banking
Branch Operations Managers oversee the smaller branches of the bank that exist at the local or regional level. Tasks shown on resume
• Directed daily operations, applying project management skills for improved workflow and customer service efficiency. • Ensured compliance, using programming knowledge for system enhancements and secure data management. • Boosted efficiency by analyzing data trends, aiding strategic decisions and operational improvements. • Enhanced team collaboration with effective communication and multilingual abilities, fostering a cohesive work environment--
Customer Service Representative | 12/2017 - 06/2019
United Bank Ltd, Mandi Faizabad, Punjab Pakistan
Industry: Banking
Customer Service Representative
• Provided exceptional customer service, resolving queries and issues with efficiency and professionalism. • Managed customer accounts, ensuring accurate and timely updates to personal and financial information. • Collaborated with team members to enhance overall service quality and customer satisfaction levels. • Assisted in cross-selling bank products and services, contributing to increased sales and customer loyalty--
Teller 09/2015 - 12/2017
Alfalah Bank Ltd, Nankana Sahib, Punjab Pakistan
Industry: Banking
Counter Service Officer (Teller)
Counter Service Officer (Teller)--

government college university Faisalabad 09/2008 - 09/2012
Faisalabad, Punjab, Pakistan
Degree: Bachelor's Degree
Major:Banking and Finance
Minor:mathematics
BBA Hons. | Government College University – Faisalabad, Pakistan Sep 2012 Banking & Finance (major)

Sohail Riaz