Highlights:• Experienced Project Manager/ Infrastructure Lead/Project Lead with 17+ years’ experience in Implementing, Maintaining, and Managing IT infrastructure Environments. • Driving enterprise success by deploying my education and skills in Project Management, Azure, VMware, Hyper-V, and Windows Technologies; Modern Microsoft Infrastructure Technologies. • Corporate IT Operations Management and Technical Project Management. • Proven track record as a valued team player and contributor to high performing teams. • Acquire strong leadership, communication, and organizational skills under rapidly changing environments. Contributor to delivery of quality results that support revenue, profit, and business development. • Versatile leader with a strong experience in orchestrating multiple large complex projects with tight deadlines with distributed teams and multiple stakeholder groups. • Expertise in understanding business goals, long term vision and organizational priorities to ramp up teams to deliver the projects and enable IT capabilities to align with organizational vision. • Expertise in Agile, Scrum, Waterfall methodologies and Project Management Processes. • Expertise in gathering business requirements, identifying risks and issues, and resolving them to ensure projects are delivered within the cost and schedule. • Provided outstanding customer service and maintained regular and clear communication, resulting in customer satisfaction and appreciation awards.

Skills:Project Manaer, Technical Manager, Team Lead, Azure, VMWare and Windows

Certification:PMP, Prince2, ITIL V3 Foundation,AWS Certified Solutions Architect - Professional, Azure solution Architect, Azure Administrator, MCTS, MCP

Global Service Delivery Lead 01/2023 - current
Tata Consultancy Services, Akron , Ohio United States
Industry: Consulting
Global IT Service Delivery Lead
Clients: The Goodyear Tire & Rubber Company, Akron, OH. Domain: Manufacturing Responsibilities: • Ensure infrastructure readiness for global/regional project implementations by assessing site capabilities and preparing necessary upgrades. • Lead IT teams globally (EMEA, APAC, NA and LA) to align with corporate vision, fostering a cohesive environment and optimizing IT processes. • Establish and maintain SLAs, policies, and standards to gauge operational efficiency and implement strategies to address any gaps. • Coordinate cross-organizational efforts to support business improvement strategies, ensuring high reliability and customer service. • Monitor program/project progress, address issues promptly, and take corrective actions, collaborating with onshore and offshore teams for work stream planning and roadmap development. • Deliver comprehensive IT services including Service Desk, server management, network operations, asset, and change management. • Analyze performance data from regular reports to identify improvement opportunities and develop new processes to enhance efficiency. • Manage global consultant and client teams, both onshore and offshore, to ensure successful cross-functional project outcomes and account growth. • Provide monthly SLA/KPI reports to management, highlighting performance and areas for improvement. • Maintain compliance, service improvement, and team capacity trackers to ensure accountability and continuous service enhancement. • Develop and maintain a centralized repository for SOPs, knowledge base articles, and onboarding documentation to streamline processes. • Create architectural design documents for IT asset workflow processes, ensuring clarity and efficiency in asset management. Environment: IT Service Delivery Management--
Project Lead 11/2016 - 08/2022
HCL GREAT BRITAIN LIMITED, Portsmouth, London United Kingdom
Industry: Consulting
Infrastructure Project Lead
Clients: Scottish & Southern Energy (UK), Estee Lauder Companies (USA), Jardine Lloyd Thompson (UK) Domain: Energy Services, Product, and Insurance Responsibilities: • Worked as an onsite project lead, ensure smooth delivery of Infra services to the SSE IT business. • Implemented new environment based on LLDs and HLDs/SOW/design doc. • Facilitating Scrum Ceremonies (Daily Standup, Sprint Planning backlog refinement and Sprint Retrospective meetings). • Prepared and project the SLA Dashboards, Availability reports and IT support trends to the customer management. • Contributing to the effectiveness of and ensuring the compliance with the Services Lines for Service Delivery. • Successfully completed and delivered major and critical projects within stipulated time. • Directed and leading multiple projects and operations in all technologies: Azure, VMware, Hyper-V, Windows, Database, Web Services, Application Management, Application Packaging, SCCM, SCOM and End user computing. • Led and implemented migration project from on-prem to Azure through ASR. Provided end-to-end support and troubleshooting for Cloud environment. • Established new Hyper-V environment in 5 remote locations for EDL Project. • File server migrations from regional to central data center. • Involved in major migration activity for xJLT to MMC, which includes Datadog, BigFix and all other tools for entire environment. • Successfully delivered some of the critical projects like InBroker, Infrastructure Monitoring, McAfee, Qualys scanner. • Implemented mission critical project SIEM for security event monitoring and reporting, Open Twins, Exchange integration and ADFS setup, etc. • Successfully completed storage migration project from all file servers to Isilon storage devices Aveda, Bumble and Bumble, Smash box and Lamer. • Completed technical projects like Vxrail, DC Virtualization and NFS deployment. Environment: MS-Project, Azure, VMware, Hyper-V, and Windows. Hardware: Dell, HP, and Cisco UCS--
Operations Lead 12/2013 - 11/2016
Tech Mahindra Ltd, Visakhapatnam, Andhra Pradesh India
Industry: Consulting
Service Delivery
Client: General Electric Corporation, Atlanta, GA (USA) Domain: Healthcare and Corporation Responsibilities: • Managed service delivery for various towers including, Wintel, Unix, VMware, Citrix, Distributed Database, Middleware, Security, Compliance, and administrative processes, implementing processes into the existing customer environment. • Managed delivery of managed Infrastructure services, including Incident, Problem, and Change Management Processes, and Service Level Agreements. • Reduced controllable unplanned infrastructure outages by more than 80% (from 18 per month average to 3.3 per month average) over a 3-year span using a 3-pronged approach to service improvement by analyzing root cause data, identifying gaps in process, education, and training, and implementing corrective actions. • Demonstrated strong skills in identifying, defining, combining, and coordinating the various processes and project management activities to achieve specific project and program level objectives. • Established clear processes, roles, and responsibilities to streamline and strengthen productive partnerships with external IT vendors, project teams and cross functional teams. • Perform project tracking and reporting to all the stakeholders through clear & concise status reports & amp; dashboards. • Day-to-day Administration of Windows and VMware ESXi, including server monitoring, maintenance, patching, administration, documentation, inventorying, quality, auditing, etc. • Directed and participated with team members in the analysis, development and delivery of all support and project work for assigned tasks. • Consulted with clients and team members to improve technical solutions for complex business/information problems. • Engaged and coordinated global services and changes with respective managers to achieve project updates, including global changes such as the upgrade from Office 2010 to Office 365 and replacement of the current VPN client from Aventail to Juniper. Environment: VMware, Windows, SCCM, SCOM, McAfee, MS Exchange, ServiceNow, People Management and IT- Infrastructure Support.--

Manipal Academy Of Higher Education 06/2000 - 02/2003
Rajahmundary, Andhra Pradesh, India
Degree: Bachelor's Degree
Major:IT
Completed my bachelors degree in 2003

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