Highlights:

Skills:

I.T. Analyst 03/30/2023 - 09/30/2016
Tata Consultancy Services, Webster, New York United States
Industry: Technology
Managed vendors, coordinated multiple offshore teams, and spearheaded the development and support of various projects, resulting in on-time delivery and cost savings of 15%.
Created, managed, and delivered interactive and visually appealing reports for Xerox business users using SSRS and Power BI; provided daily insights into the product shipment information from shipping entities such as FedEx and DHL. Documented the technical steps and maintenance of SSIS packages used for data import/export from SQL and Oracle databases of external vendors; facilitated onboarding and training of new staff and provided Xerox tech staff with visualization of data storage and flows.--
Software Delivery Manager 10/03/2016 - current
PrintMail Solutions, Newtown, PA United States
Industry: IT and Finance
Strategic technology leader with over 14 years of experience leading end-to-end software development projects. Extensive experience in software development, data analytics, and team leadership. Proven track record in optimizing database performance, automating processes, and delivering high-impact software solutions. Certified in Scrum and Microsoft SQL Server, with expertise in tools like Power BI, Tableau, and SQL Server. Adept at leveraging data science and machine learning techniques to improve products.
Led and mentored a team of 15+ engineers, supervisors, analysts, and managers, achieving a 95% on-time project delivery rate and enhancing overall team productivity by 40%. Managed and mentored multiple engineers and analysts in data analysis techniques using statistical tools through regular pair programming sessions and thorough code reviews; defined key performance indicators (KPIs) and metrics aligning with organizational goals to measure the team's performance, track progress, and identify areas for improvement.--

Shikha Gupta Resume