Highlights:J1 Internship at El Encanto, a Belmond Hotel in Santa Barbara, CA 93103

Skills:management, coordinator, administrative, hospitality, tourism, hotel

Goal:Seeking a deserving career in the tourism and hospitality sector, where I can deliver my passion for service while ensuring that quality levels are maintained.

Honor:Cum Laude - Bachelor of Science in Tourism Management, Major in Travel Operations and SErvice Management at the University of Santo Tomas, Philippines

Rooms Division Rotational 12/3/22 - current
El Encanto, Santa Barbara, California United States
Industry: Hotel
Experienced most areas of the rooms division department through rotations in the different roles of the property. Current divisions include Housekeeping Department and Sales & Marketing Department.
1. Exceptional adaptability and leadership skills developed through overseeing the Housekeeping Department to ensure quality levels are maintained; 2. Efficient problem-solving and creative thinking skills to ensure guest satisfaction when thoroughly complying with Leading Quality Assurance and Forbes standards; 3. Coordinates, prioritizes, and assigns responsibilities to Housekeeping staff and other hotel departments ensuring that all arrangements, including upgrades and amenities, are handled properly and according to standards; 4. Supports the Sales & Marketing team administratively including correspondence and assisting with reservations; 5. Responsibly takes booking inquiry information and handle reservations for VIP guests and clients while acting as liaison between the Sales & Marketing team and clients; and 6. Assists the Sales & Marketing team with the preparation of contracts, proposals, and addendums, and track completion status.--

University of Santo Tomas 08/01/18 - 06/22/22
Manila, National Capital Region, United States
Degree: Bachelor's Degree
Major:Travel Operation and Service Management
4-year degree program that directly involves in managing nd planning the tourism and hospitality industry. Exposure and training of becoming an expert in management of travel and tours, and the hospitality industry.

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