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Sheikh Oliver PG Sitson

3023 Bulacan / Region 3, Philippines

Phone: xxx-xxx-xxxx

Email: xxx@xxxx.xxx



  • Looking For: Hospital Staff, administrative assistant

  • Occupation: Sales

  • Degree: Bachelor's Degree

  • Career Level: Entry Level

  • Languages: English, Filipino

Career Information:

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Highlights:As a Tourism Management graduate with professional experience across the aviation, hospitality, and cost control sectors, I have consistently demonstrated my commitment to customer service excellence. During my internship at Clark International Airport, I contributed to maintaining security standards as an Airport Security Quality Control Officer, ensuring a safe and seamless passenger experience. Additionally, my roles at Holiday Inn Manila Galleria and Crowne Plaza Manila Galleria allowed me to refine my skills in concierge services and cost management, further solidifying my versatility and dedication to delivering outstanding service.

Skills:Adaptable, Computer Efficient, Customer Service, Communication Skills, Leadership, Safety Awareness

Goal:My goal is to secure a customer-facing role within the hospitality, aviation, or airline industry that allows me to utilize my degree in Tourism Management and my passion for customer service. I aim to create memorable experiences for clients while honing my skills in communication, leadership, and problem-solving. In the long term, I aspire to grow into a managerial position where I can contribute to innovative service strategies and foster team excellence in delivering world-class customer experiences.

Certification:- Certificate of Completion of INTERNSHIP "Clark International Airport - Airport Security Quality Control" - (2024) - Certificate of Completion of INTERNSHIP "Holiday INN Manila Galleria - Concierge" - (2022) - Certificate of Completion of INTERNSHIP "Crowne Plaza Manila Galleria - Cost Control" - (2022)

Honor:- Leadership Awardee for being a Tourism Representative of Student Council (2023) - Consistent Dean's Lister from (2020-2024) - Graduated with Summa Cum Laude Honor


Experiences:

Airport Security Quality Control Intern 04/2024 - 07/2024
Clark International Airport, Clark City, Pampanga Philippines
Industry: Aviation/hospitality
Developed expertise in aviation security compliance by conducting thorough audits and inspections. Played a vital role in ensuring passenger safety and a seamless airport experience.
- Conducted thorough audits and inspections to ensure compliance with aviation security regulations and protocols. - Assisted in identifying areas for improvement in airport security procedures and recommended corrective actions. - Collaborated with a multidisciplinary team to maintain a safe and efficient airport environment for passengers and staff. - Gained in-depth knowledge of security measures and operational protocols critical to aviation safety.--
Cost Control Intern 05/2022 - 06/2022
Crowne Plaza Manila Galleria, Ortigas Center, Metro Manila, Manila Philippines
Industry: Hospitality
Gained valuable financial management skills by monitoring operational expenses and ensuring budgetary efficiency.
- Monitored daily operational costs, ensuring adherence to budgets and identifying areas for cost savings. - Prepared accurate financial reports and analyses, supporting decision-making for efficient resource allocation. - Collaborated with management to implement cost-effective measures without compromising service quality. - Ensured proper documentation and compliance with financial policies and procedures.--
Concierge Intern 04/2022 - 05/2022
Holiday Inn Manila Galleria, Ortigas Center, Metro Manila, Manila Philippines
Industry: Hospitality
Enhanced guest satisfaction by providing tailored services and effective solutions to customer needs. Excelled in creating a welcoming and efficient hotel experience.
- Delivered outstanding front-line customer service, assisting guests with inquiries, reservations, and personalized requests. - Coordinated with internal departments such as housekeeping and F&B to ensure timely fulfillment of guest requirements. - Maintained a professional and friendly demeanor, resolving guest concerns promptly to enhance satisfaction. - Contributed to the overall guest experience by providing tailored recommendations for activities, dining, and local attractions.--

Education:

FEU Diliman 08/2018 - 08/2020
Diliman, Quezon City, Metro Manila, Philippines
Degree: High School Or Below
Major:Humanities and Social Science
- Focused on understanding human behavior, culture, and social systems, developing strong analytical and communication skills. - Engaged in coursework emphasizing critical thinking, research, and writing, preparing for careers and studies in tourism, social sciences, and related fields. -Graduated with a solid foundation for higher education and a passion for customer service and people-oriented industries.


National University - Fairview 08/2020 - 08/2024
Fairview, Quezon City, Metro Manila, Philippines
Degree: Bachelor's Degree
Major:Tourism Management
(Graduated with Latin Honors "Summa Cum Laude) - Acquired a comprehensive understanding of tourism and hospitality operations, including customer service, event management, and travel logistics. - Gained practical knowledge through hands-on coursework and real-world applications, preparing for diverse roles in the tourism and hospitality industries. - Demonstrated academic excellence and leadership, culminating in achieving Latin honors. - Developed skills in communication, problem-solving, and teamwork, essential for success in customer-centric industries.

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