Highlights:An IT / Test generalist with over 11 years of experience, I bring a wealth of knowledge in Test management across both onshore and offshore settings. My expertise spans multiple domains, particularly in Insurance & Wealth Management, with a strong focus on Salesforce CRM and Robotic Process Automation (RPA) technologies. I have played instrumental role as, As a Test lead & management for 12+ professionals, overseeing sprint, regression & automation testing for Salesforce Mobile App / RPA implementations. My responsibilities extend to stakeholder management, mobile app / Mulesoft API's / Data test advisory, Defect / Environment management, Change / Release management, Planning & Estimating & IT Governance. Orchestrated in setting up and owned the maintenance of test lab with physical mobile devices. Established key test and project tracking metrics frameworks, and contributed in implementing automated solutions integrating ServiceNow and JIRA. Also as a Test professional, I’ve led end-to-end testing activities, developed data-driven test strategies, and implemented process improvements. Throughout my career, I’ve developed a deep understanding of both Agile/Scrum and Waterfall methodologies, successfully executing various testing life cycles including functional, regression, integration, security, and UAT testing. My technical skill set is robust, including expertise in SQL, SOQL, Salseforce, HP ALM, JIRA, PowerApps, and Microsoft tools. I’m passionate about driving quality and efficiency in every project I undertake, whether it's through the automation of processes, the meticulous analysis of defects, or the management of cross-functional teams. My goal is to continue contributing to high-impact projects where my skills in QA management and process improvement can bring measurable value.

Skills:Test & Release Management, JIRA & HP ALM (Workflow & Dashboards), Defect Management, X-Ray Test Management, Database testing, Microsoft Power Apps, Microsoft SQL server & Snowflake, Salesforce Testing, Web & Mobile App testing, API Testing – Mulesoft, SAFe Agile, Automation Testing (Selenium, Egg plant, CITS)

Certification:1. ISTQB Certified Test Professional, BCS, The Chartered Institute 2. Salesforce Certified Administrator 3. Certified Scrum Master 4. Salesforce Certified Marketing Cloud Administrator

Senior Project Lead 02/2022 - 08/2024
Intellect Design Arena, , United Kingdom
• Handling 14+ test team which includes Sprint and Regression (Automation) teams and serving as a Test delivery POC • Contributed and maintained test automation strategy, extensive Mobile app regression automation coverage, achieving an 70% test coverage rate across multiple platforms (web, mobile, desktop) using Egg Plant & Selenium and reduced execution time by 40 – 50% • Experienced in validating transformed / processed data in MuleSoft API's as part of Integration testing using postman • Experienced in test data management using Salesforce (SOQL) & Snowflake DB's (SQL).
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Defect Manager 08/2020 - 01/2022
Intellect Design Arena, , India
• Lead defect management processes for Salesforce projects, ensuring timely identification, tracking, and resolution of defects • Implement and maintain defect tracking metrics and dashboards, providing regular updates to stakeholders on defect status and resolution timelines in JIRA • Established the Defect Metrics Framework (Defect Ageing report, Defect in-flow / outflow, Defect fix Accelerations, Component stability Matrix, PROD RCA report)
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QA Consultant - RPA 10/2018 - 07/2020
Intellect Design Arena, , India
• End-to-End ownership of RPA test activities – Approach, Analysis, Design, Execution and Maintenance • To map the existing business process at activity level, perform process analysis and simulation to identify improvement opportunities for standardisation, optimisation, automation and performance bottlenecks and re-engineer the process to improve automation potential and recommend RPA strategy. • Prepared the Business Rule mapping & Test scenario creations from the scratch for RPA CYC project
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Senior Test Analyst 09/2012 - 10/2018
Cognizant Technology Solutions, , India
• Involved in the complete STLC of the project starting from business requirement analysis to implementation phase. • Developed and executed automated tests using Selenium WebDriver and CITS tool • Executed and maintained automated test cases for regression testing, resulting in a 25% reduction in manual testing effort using Selenium & CITS tool • Utilized Data Masking techniques (synthetic, anonymized, pseudonymized, obfuscated) for data preparation. • Experienced in data migration testing by Mapping validations and Data Eccentric Testing techniques.
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Anna University 06/2007 - 05/2011
, , India
Degree: Bachelor's Degree
Major:Information Technology
Completed Bachelor of Technology in Information Technology

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