Highlights:

Skills:Data management, Business analysis, Agile methodologies, Project management, Power BI, Documentation and reporting, Business leadership, Performance tracking, Azure boards, Stakeholder communication, Business processes improvement, Go to market strategy, Decision making, Team leadership, Requirements gathering, Problem solving

Software house manager 07/2023 - 09/2023
Century 21 Iberia, , Portugal
Participated on a project as the manager, to restructure the whole IT department of a real estate company
Participated on the project with a role of Software House Manager, and helped reorganize the software house. • Created work, communication and reporting procedures • Formalized policies and set goals to keep projects on-task and maximize team performance. • Responded to resident complaints and coordinated with contractors to perform necessary repairs on units. • Implemented Basecamp as the Project management software • Collaborated with the administration to restructure the IT Department and purchase new resources where necessary. • Delegated work to software developers, setting priorities and goals for the IT department.--
Business Analyst 02/2023 - 07/2023
Devtrust, , Portugal
Industry: Telecommunication
Performed the role of a scrum master and helped to implement the use of Azure Boards - DevOps in order to structure the management of the IT team and projects of a telecommunication company
Performing the role of a SCRUM Master at Unitel T+, I helped to structure their organizational structure using Azure Boards - DevOps • Led daily Scrum and Agile development sprints, measuring results as: team performance/metrics, indicators analysis, dashboards, development dynamics etc. • Used intelligent systems as BoTs (GeekBot) to create routines for the IT manufacture--
IT analyst and Scrum master 06/2018 - 08/2021
DeVtrust, , Portugal
I was business analyst and focused on gathering requirement from stakeholders and communicating with the development team. Ive also managed using scrum the whole project life-cycle
Captured and communicated business direction, challenges, and requirements to stakeholders and team members. - Prepared business requirements, documented 'As Is' and 'To Be' processes, and delivered process flows to support the development of new systems and technologies. - Identified gaps between business requirements and existing or proposed design solutions and brainstormed improvements to enhance functionality. - Formally analyzed, documented, and optimized functions to increase efficiency and reduce costs. - Supported ongoing project management, including progress monitoring, reporting, and quality assurance throughout the project lifecycle. - Acted as a liaison between stakeholders, developers, testers, and implementation specialists to ensure smooth communication and collaboration.--
CTIO and Business Analyst 11/2017 - 12/2022
IFome, , Portugal
Industry: E-commerce
I have co-founded an e-commerce business and was the CTIO and Business analyst of the company.
-Developed and executed strategic e-commerce business planning that led to a 30% increase in sales and a 20% reduction in costs. - Established enterprise-wide IT structure to streamline processes and enhance efficiency. - Led ongoing project management, including progress monitoring, reporting, and quality assurance throughout the project lifecycle. - Analyzed and mapped relevant business processes and IT infrastructure to identify opportunities for optimization. - Directly oversaw the development and implementation of new technologies to improve operations. - Recommended long-term approaches to optimize operations and improve customer experience. - Analyzed and monitored e-commerce technology performance on a daily basis to identify and resolve issues. Guided the use of financial resources to maximize ROI and achieve business objectives.--

University of Sussex 07/2012 - 09/2016
, , United Kingdom
Degree: Bachelor's Degree
Major:Computer Science and Artificial Intelligence
I have done a foundation year and a Bachelor of Science.

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