Highlights:

Skills:ITIL, Agile, PeopleSoft, Leadership, Negotiation, SharePoint, SharePoint Designer, InfoPath, Alteryx, PeopleTools, PS Admin, Database Administration, Jira, Rally, Unix, Windows

Application Technology Manager 10/2016 - 06/2019
Ford Motor Company, Mexico, CDMX Mexico
Industry: Automotive
Direct operations for all national applications with a focus on availability and functionality, while providing strategic oversight through technology upgrades, corporate standards, and customer service. Manage a team of 14 personnel, coordinating efforts within business functions and goals, like invoicing, payments, sales, inventory, asset management, among others.
Some of my accomplishments are: • Improved resolution time of application defects by 10% through effective failure analysis, subsequently mitigating number of problems reported. • Increased team productivity by 5% by providing visual performance metrics through the automation of processes and manual reports. • Minimized infrastructure costs through innovations and reuse of application services. • Reduced failure rate by 50%, improving customer satisfaction by modernizing the invoicing process through iterative web services. • Ensured accurate and efficient payroll processes for 9,000+ employees without application failures.--
Senior Project Manager 01/2013 - 09/2016
Ford Motor Company, Mexico, CDMX Mexico
Industry: Automotive
Spearheaded the organization’s crucial projects, organizing and executing regional projects along with international projects within Mexico, Brazil, Argentina, Chile, Ecuador, Peru, and Venezuela. Oversaw and managed teams in India, China, and Australia, demonstrating top-notch leadership and communication capabilities to align strategies and develop sites.
Some of my accomplishments are: • Consolidated all Latin America Internet sites into one single corporate platform to align digital strategies and reduce costs across infrastructure, development, and support. • Effectively managed an annual budget of $1.7M, utilizing resources to improve User Experience, customer satisfaction, and visits. • Revamped the PeopleSoft HR, payroll, and timekeeping system using Agile methodology under budget and within timeframes.--
Security & Control Champion 03/2011 - 12/2012
Ford Motor Company, Mexico, CDMX Mexico
Industry: Automotive
Governed corporate security policies and standards across IT operations, infrastructure, and applications, ensuring compliance with all regulations for Ford Mexico. Completed vital training to successfully coordinate internal and external audits (PWC), providing detailed results and necessary information to global teams. Maintained strict schedules and superb attention to detail.
• Attained success managing all internal and external audits with no major findings, adherence to corporate policies, and alignment with application and infrastructure standards through effective IT training. • Secured 100% of the controls annually for the IT team and applications. • Achieved certification as Security Inspector within Ford--
Process & Technology Group Supervisor for e-Commerce 03/2011 - 12/2012
Ford Motor Company, Mexico, CDMX Mexico
Industry: Automotive
Led efforts in planning and execution across e-commerce within IT, managing initiatives and strategies towards Ford, Lincoln, Motorcraft, and Ford Social Responsibility sites in Mexico. Additionally directed the service teams in India, China, and Australia.
• Reduced number of errors made during release management process on Internet Sites by 3% through process improvements and implementation of the change management tool. • Improved performance of ford.mx site by 20%, executing a fast analysis project to identify root causes and produce solutions.--
Application Development Services Team Leader 01/2008 - 02/2011
Ford Motor Company, México, CDMX Mexico
Industry: Automotive
Supervisor for the development and support team for the HR, Payroll and Timekeeping business areas. Responsible for coordinating business requirement priorities and ensuring their timely resolution, as well keeping application technology components up to date.
One of my important accomplishments is: • Managed the upgrade of the PeopleSoft Payroll, HR and Timekeeping application handling all technical aspects of the project, as well as its corresponding integration with all other related systems, integrating all Mexico HR information into the Global Instance, and maintaining a seamless local operation for Payroll and Timekeeping.--
Process & Technology Group Analyst 06/2006 - 01/2008
Ford Motor Company, Mexico, CDMX Mexico
Industry: Automotive
Responsible for identifying all business requirements, leveraging knowledge of existing processes and known problems to propose technological solutions or reengineering of existing processes, searching for technological alternatives within and outside Ford.
One of my important accomplishments is: • Reduced by 90% the time required to record time entries for all hourly personnel by redesigning the existing process, while reducing payment issues due to bad practices by providing training for all Ford Mexico users.--
Associate Consultant 06/2003 - 06/2006
Oracle, Mexico, CDMX Mexico
Industry: Technology
Responsible for all technical matters related to the installation of the PeopleSoft ERP for Human Resources, Finance, Payroll and Portal, as well as developing enhancements and improvements for customers.
One of my accomplishments is: • Installed and provided support for the Finance and Portal applications for Servicio de Administración Tributaria (Mexican IRS), Nacional Monte de Piedad (Pawnbroker Institution) and Afore Banamex (Retirement Fund Administrator), developing specific security enhancements to comply with their internal policies and guidelines.--

Tec de Monterrey 09/1998 - 12/2003
Mexico, CDMX, Mexico
Degree: Bachelor's Degree
Major:Computer Science Engineer
Graduated as a Computer Science Engineer from one of the most important and prestigious Universities in Mexico.

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