Highlights:

Skills:

IT MANAGER 07/2024 - current
ELK TRAD, MARRAKECH, MOROCCO Morocco
Industry: TRANSPORT
IT MANAGER
• Mastery of Gpli and Jira software. • Management of the Digital Transformation Project and the Zero Paper initiative. • Configuration of Cisco switches and creation of VLANs for PCs, printers, and APs. • Configuration and management of shared content in dynamic displays. • Installation of 11 access points using a checkpoint controller. • Installation of pfSense and Sophos and configuration of the DMZ zone. • Conducting cyber attack tests every three months. • Installation of a Windows Server 2019 with services including DNS, IIS, DHCP, Veeam, and Cobian backup. • Centralization of information systems with the addition of machines and printers to the domain. • Control of sharing and backup systems. • Management of the Sage X3 migration project from version 7 to version 11 utilizing the Microsoft cloud solution. • Development of IT systems' performance. • Troubleshooting anomalies and proposing medium- and long-term solutions. • Management of the project transferring local servers to cloud computing. • Oversight of the IT park. • Ensuring printer consumables are stocked and tracking breakdowns with suppliers. • Mastery of Cristal reporting, Sage X3, and CMMS software. • Auditing and application of the 5S method to shared files. Company : Snop FSD, Tangier et Kenitra , la pobla, Izmit(four Plants) From February 2021 To June 2024 Function : IT Coordinator Responsibility:--
IT COORDINATOR 02/2021 - 06/2024
SNOP, Tanger, MOROCCO Morocco
Industry: INDUSTRIE
IT COORDINATOR
• Migrated 376 PCs from Windows 7 to Windows 10 and local servers from Windows Server 2012 to Windows Server 2019. • Managed projects using Zoho CRM tools. • Configured Fortinet, Checkpoint, and Cisco ASA firewalls. • Evolved detailed technological architectures. • Oversaw the cloud transfer from Riverbed to AWS Amazon. • Installed the Qnap NAS server and used Veeam for storage and backup. • Created multiple folders for each sector and provided access to users. • Managed the project of the new site in Kenitra from A to Z (network architecture and PC systems, time clocks, servers, routers, switches, CAT6 cabling, surveillance cameras). • Installed and configured two local servers using Hyper-V virtualization tools. • Managed the Wi-Fi signal enhancement project, which involved replacing, purchasing, and adding Cisco Wi-Fi access points. • Handled the transition from Windows guns to Android guns. • Managed a fleet of 24 LEXMARK printers (including breakdowns, consumables, and paper) and coordinated with the supplier. • Identified specifications for technological components to be purchased and produced detailed quotes for validation. • Mastered applications like Sysaid, Service-Now, and HP Service Manager for IT support to handle requests and incidents. • Developed proactive plans for all scenarios that may hinder user or company operations. • Trained users on network and system security (inappropriate website visits, USB keys, verification before opening contents received from unknown email senders). • Created SAP accounts and ensured the linkage with requested transactions for each user. • Created Windows accounts and linked them with Office 0365. • Installed and activated industrial software. • Provided maintenance for PCs, servers, switches, routers, and fiber optics. • Conducted daily follow-ups with technicians (inventories, stock management, etc.). • Prepared daily IT reports (KPI performance indicators, ticket evolution in Sysaid, failure rates).--

CV IT Specialist IT Specialist