Highlights:In my role as an HR Management Trainee, I successfully developed and implemented a new Performance Management System (PMS) aligned with updated job descriptions, enhancing accountability and growth for Heads of Departments and employees across two hotel properties. Additionally, I played a key role in compiling an HR Manual and Employee Handbook with the Group HR Manager, conducting a thorough policy review that strengthened compliance and supported a positive workplace culture. These initiatives reflect my ability to design HR solutions that drive engagement and support organizational goals

Skills:Recruitment

Goal:My career goal is to become a strategic HR leader who drives impactful change and fosters a positive, inclusive work culture. I am focused on continuously developing my expertise in talent management, employee relations, and performance enhancement to support the long-term growth and success of my organization. With a commitment to aligning HR policies and programs with organizational goals, I aim to build and implement sustainable HR practices that elevate both employee satisfaction and operational efficiency

Food and Beverage Management Trainee 01/2023 - 04/2023
Cresta Botsalo Hotel, Palapye, Central Botswana
Industry: Tourism and Hospitality
Assisted in customer flow forecasting and contributed to strategies aimed at improving service efficiency. Prepared and analyzed departmental performance reports, including the Matrix report and Business Review. Utilized POS systems to track sales and transactions. Supported the Executive Chef in menu costing and assisted with inventory management, including stock takes and evaluations.
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Human Resources Management Trainee 05/2023 - current
Cresta Hotels, Palapye and Mahalapye, Central Botswana
Industry: Tourism and Hospitality
Human Resources Management Trainee with 1 year and 5 months of hands-on exposure to various HR functions, including recruitment, payroll processing, employee relations, and HR project coordination. Skilled in supporting HR operations across two hotel properties, Cresta Botsalo (56 employees) and Cresta Mahalapye (64 employees). Proven ability to manage tasks independently, mediate employee conflicts, and contribute to organizational initiatives. Strong familiarity with HR systems such as Sage300, with a focus on continuous learning and development in the field.
Supported the full recruitment process, including cross-training programs to enhance staff flexibility and reduce costs. Administered payroll processing using Sage300, ensuring timely and accurate salary disbursements across two hotels. Contributed to leave management strategies that reduced excess leave balances and ensured smooth operations during peak seasons. Facilitated employee conflict resolution, organizing meetings to mediate disputes and foster workplace harmony. Played a key role in organizing the 2024 Wellness Day, managing logistics, coordinating external health services, and ensuring a successful event. Assisted in the 2025 HR budget preparation, contributing to resource reallocation and role creation to align with organizational goals. Managed onboarding for new employees, as well as offboarding processes, ensuring smooth transitions and compliance with organizational standards. Gained exposure to audit processes, collaborating with teams to ensure HR compliance with internal and external standards. Created a new Performance Management System for Heads of Departments and employees, aligning performance goals with updated job descriptions to foster accountability and support professional growth. Coordinated staff training programs, including scheduling, resource management, and monitoring attendance and feedback.--
Rooms Division Management Trainee 05/2022 - 12/2022
Cresta Mowana Resort and Spa, Kasane, Botswana
Industry: Tourism and Hospitality
Collaborated with maintenance and front office teams to ensure timely room readiness and guest satisfaction. Implemented SOPs to uphold safety and cleanliness standards within housekeeping and front office operations. Assisted in supervising housekeeping and front office teams, ensuring adherence to service standards and timely task completion. Monitored guest satisfaction scores on Booking.com and Synaxis,collaborated with the front office and housekeeping teams to improve overall guest experiences.
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Receptionist 11/2022 - 04/2023
Cresta Marang Hotels, , Botswana
Industry: Tourism and Hospitality
Used the Apex Property Management System to manage guest reservations, cancellations, and modifications. Processed payments and managed financial transactions for guest check-ins and check-outs. Delivered exceptional guest service to enhance the guest experience. Completed late check-ins and directed guests to rooms and facilities. Answered phone within 3 rings or less throughout shift, closely following strict guidelines for customer service and satisfaction. Liaised with housekeeping staff to verify room status and maintenance of hotel rooms
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University of Derby 05/2017 - 07/2020
, , Botswana
Degree: Bachelor's Degree
Major:International Tourism Management
Graduated with Second Upper Class / 3.5 GPA

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