Highlights:Assistant Public Relations Officer - September 2009 up to date AG. Front Desk Officer - September 2009 up to date Sales Representative - May 2007 - August 2007 Card Designer - June 2005 - August 2005 Cook/Waitress - June 2000 - December 2000

Skills:Managerial skills, Managerial skills, Organizational skills, Managerial skills, Managerial skills

Goal:With my experience in customer service and my knowledge gained through public health, in the next few years I would like to work in an organization that is more centered on improving and protecting the health of individuals and society.

Assistant Public Relations Officer 1/09/2009 - current
National Health Insurance Authority - Okaikoi District, Accra, Greater Accra Ghana
Client satisfaction is our aim
Disseminate information to clients and promote the good image of the scheme. Register clients especially the disadvantaged, emergency cases as well as companies. Resolve complaints that stakeholders/ clients encounter. Educate clients about the registration, renewal process and benefits of the NHIS card. Generate reports Supervise and co-ordinate activities of workers Train new staff and national service personnel on their job roles Project Coordinator for indigent registration Acts as a Front desk Officer Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel. Developed and maintained positive relationships with guests for satisfaction. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.--
Assistant Public Relations Officer 1/09/2009 - current
National Health Insurance Authority - Okaikoi District, Accra, Greater Accra Ghana
Client satisfaction is our aim
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Assistant Public Relations Officer 1/09/2009 - current
National Health Insurance Authority - Okaikoi District, Accra, Greater Accra Ghana
Client satisfaction is our aim
Disseminate information to clients and promote the good image of the scheme. Register clients especially the disadvantaged, emergency cases as well as companies. Resolve complaints that stakeholders/ clients encounter. Educate clients about the registration, renewal process and benefits of the NHIS card. Generate reports Supervise and co-ordinate activities of workers Train new staff and national service personnel on their job roles Project Coordinator for indigent registration Acts as a Front desk Officer Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel. Developed and maintained positive relationships with guests for satisfaction. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.--
Assistant Public Relations Officer 1/09/2009 - current
National Health Insurance Authority - Okaikoi District, Accra, Greater Accra Ghana
Client satisfaction is our aim
Disseminate information to clients and promote the good image of the scheme. Register clients especially the disadvantaged, emergency cases as well as companies. Resolve complaints that stakeholders/ clients encounter. Educate clients about the registration, renewal process and benefits of the NHIS card. Generate reports Supervise and co-ordinate activities of workers Train new staff and national service personnel on their job roles Project Coordinator for indigent registration Acts as a Front desk Officer Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel. Developed and maintained positive relationships with guests for satisfaction. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.--
Assistant Public Relations Officer 1/09/2009 - current
National Health Insurance Authority - Okaikoi District, Accra, Greater Accra Ghana
Client satisfaction is our aim
Disseminate information to clients and promote the good image of the scheme. Register clients especially the disadvantaged, emergency cases as well as companies. Resolve complaints that stakeholders/ clients encounter. Educate clients about the registration, renewal process and benefits of the NHIS card. Generate reports Supervise and co-ordinate activities of workers Train new staff and national service personnel on their job roles Project Coordinator for indigent registration Acts as a Front desk Officer Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel. Developed and maintained positive relationships with guests for satisfaction. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.--
Assistant Public Relations Officer 1/09/2009 - current
National Health Insurance Authority - Okaikoi District, Accra, Greater Accra Ghana
Client satisfaction is our aim
Disseminate information to clients and promote the good image of the scheme. Register clients especially the disadvantaged, emergency cases as well as companies. Resolve complaints that stakeholders/ clients encounter. Educate clients about the registration, renewal process and benefits of the NHIS card. Generate reports Supervise and co-ordinate activities of workers Train new staff and national service personnel on their job roles Project Coordinator for indigent registration Acts as a Front desk Officer Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel. Developed and maintained positive relationships with guests for satisfaction. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.--
Assistant Public Relations Officer 1/09/2009 - current
National Health Insurance Authority - Okaikoi District, Accra, Greater Accra Ghana
Client satisfaction is our aim
Disseminate information to clients and promote the good image of the scheme. Register clients especially the disadvantaged, emergency cases as well as companies. Resolve complaints that stakeholders/ clients encounter. Educate clients about the registration, renewal process and benefits of the NHIS card. Generate reports Supervise and co-ordinate activities of workers Train new staff and national service personnel on their job roles Project Coordinator for indigent registration Acts as a Front desk Officer Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel. Developed and maintained positive relationships with guests for satisfaction. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.--
Assistant Public Relations Officer 1/09/2009 - current
National Health Insurance Authority - Okaikoi District, Accra, Greater Accra Ghana
Client satisfaction is our aim
Disseminate information to clients and promote the good image of the scheme. Register clients especially the disadvantaged, emergency cases as well as companies. Resolve complaints that stakeholders/ clients encounter. Educate clients about the registration, renewal process and benefits of the NHIS card. Generate reports Supervise and co-ordinate activities of workers Train new staff and national service personnel on their job roles Project Coordinator for indigent registration Acts as a Front desk Officer Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel. Developed and maintained positive relationships with guests for satisfaction. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.--
Assistant Public Relations Officer 1/09/2009 - current
National Health Insurance Authority - Okaikoi District, Accra, Greater Accra Ghana
Client satisfaction is our aim
Disseminate information to clients and promote the good image of the scheme. Register clients especially the disadvantaged, emergency cases as well as companies. Resolve complaints that stakeholders/ clients encounter. Educate clients about the registration, renewal process and benefits of the NHIS card. Generate reports Supervise and co-ordinate activities of workers Train new staff and national service personnel on their job roles Project Coordinator for indigent registration Acts as a Front desk Officer Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel. Developed and maintained positive relationships with guests for satisfaction. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.--
Assistant Public Relations Officer 1/09/2009 - current
National Health Insurance Authority - Okaikoi District, Accra, Greater Accra Ghana
Client satisfaction is our aim
Disseminate information to clients and promote the good image of the scheme. Register clients especially the disadvantaged, emergency cases as well as companies. Resolve complaints that stakeholders/ clients encounter. Educate clients about the registration, renewal process and benefits of the NHIS card. Generate reports Supervise and co-ordinate activities of workers Train new staff and national service personnel on their job roles Project Coordinator for indigent registration Acts as a Front desk Officer Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel. Developed and maintained positive relationships with guests for satisfaction. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.--
Assistant Public Relations Officer 1/09/2009 - current
National Health Insurance Authority - Okaikoi District, Accra, Greater Accra Ghana
Client satisfaction is our aim
Disseminate information to clients and promote the good image of the scheme. Register clients especially the disadvantaged, emergency cases as well as companies. Resolve complaints that stakeholders/ clients encounter. Educate clients about the registration, renewal process and benefits of the NHIS card. Generate reports Supervise and co-ordinate activities of workers Train new staff and national service personnel on their job roles Project Coordinator for indigent registration Acts as a Front desk Officer Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel. Developed and maintained positive relationships with guests for satisfaction. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.--
Assistant Public Relations Officer 1/09/2009 - current
National Health Insurance Authority - Okaikoi District, Accra, Greater Accra Ghana
Client satisfaction is our aim
Disseminate information to clients and promote the good image of the scheme. Register clients especially the disadvantaged, emergency cases as well as companies. Resolve complaints that stakeholders/ clients encounter. Educate clients about the registration, renewal process and benefits of the NHIS card. Generate reports Supervise and co-ordinate activities of workers Train new staff and national service personnel on their job roles Project Coordinator for indigent registration Acts as a Front desk Officer Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel. Developed and maintained positive relationships with guests for satisfaction. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.--
Assistant Public Relations Officer 1/09/2009 - current
National Health Insurance Authority - Okaikoi District, Accra, Greater Accra Ghana
Client satisfaction is our aim
Disseminate information to clients and promote the good image of the scheme. Register clients especially the disadvantaged, emergency cases as well as companies. Resolve complaints that stakeholders/ clients encounter. Educate clients about the registration, renewal process and benefits of the NHIS card. Generate reports Supervise and co-ordinate activities of workers Train new staff and national service personnel on their job roles Project Coordinator for indigent registration Acts as a Front desk Officer Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel. Developed and maintained positive relationships with guests for satisfaction. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.--
Assistant Public Relations Officer 1/09/2009 - current
National Health Insurance Authority - Okaikoi District, Accra, Greater Accra Ghana
Client satisfaction is our aim
Disseminate information to clients and promote the good image of the scheme. Register clients especially the disadvantaged, emergency cases as well as companies. Resolve complaints that stakeholders/ clients encounter. Educate clients about the registration, renewal process and benefits of the NHIS card. Generate reports Supervise and co-ordinate activities of workers Train new staff and national service personnel on their job roles Project Coordinator for indigent registration Acts as a Front desk Officer Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel. Developed and maintained positive relationships with guests for satisfaction. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.--
Assistant Public Relations Officer 1/09/2009 - current
National Health Insurance Authority - Okaikoi District, Accra, Greater Accra Ghana
Client satisfaction is our aim
Disseminate information to clients and promote the good image of the scheme. Register clients especially the disadvantaged, emergency cases as well as companies. Resolve complaints that stakeholders/ clients encounter. Educate clients about the registration, renewal process and benefits of the NHIS card. Generate reports Supervise and co-ordinate activities of workers Train new staff and national service personnel on their job roles Project Coordinator for indigent registration Acts as a Front desk Officer Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel. Developed and maintained positive relationships with guests for satisfaction. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.--
Assistant Public Relations Officer 1/09/2009 - current
National Health Insurance Authority - Okaikoi District, Accra, Greater Accra Ghana
Client satisfaction is our aim
Disseminate information to clients and promote the good image of the scheme. Register clients especially the disadvantaged, emergency cases as well as companies. Resolve complaints that stakeholders/ clients encounter. Educate clients about the registration, renewal process and benefits of the NHIS card. Generate reports Supervise and co-ordinate activities of workers Train new staff and national service personnel on their job roles Project Coordinator for indigent registration Acts as a Front desk Officer Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel. Developed and maintained positive relationships with guests for satisfaction. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.--
Assistant Public Relations Officer 1/09/2009 - current
National Health Insurance Authority - Okaikoi District, Accra, Greater Accra Ghana
Client satisfaction is our aim
Disseminate information to clients and promote the good image of the scheme. Register clients especially the disadvantaged, emergency cases as well as companies. Resolve complaints that stakeholders/ clients encounter. Educate clients about the registration, renewal process and benefits of the NHIS card. Generate reports Supervise and co-ordinate activities of workers Train new staff and national service personnel on their job roles Project Coordinator for indigent registration Acts as a Front desk Officer Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel. Developed and maintained positive relationships with guests for satisfaction. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.--
Assistant Public Relations Officer 1/09/2009 - current
National Health Insurance Authority - Okaikoi District, Accra, Greater Accra Ghana
Client satisfaction is our aim
Disseminate information to clients and promote the good image of the scheme. Register clients especially the disadvantaged, emergency cases as well as companies. Resolve complaints that stakeholders/ clients encounter. Educate clients about the registration, renewal process and benefits of the NHIS card. Generate reports Supervise and co-ordinate activities of workers Train new staff and national service personnel on their job roles Project Coordinator for indigent registration Acts as a Front desk Officer Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel. Developed and maintained positive relationships with guests for satisfaction. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.--
Assistant Public Relations Officer 1/09/2009 - current
National Health Insurance Authority - Okaikoi District, Accra, Greater Accra Ghana
Client satisfaction is our aim
Disseminate information to clients and promote the good image of the scheme. Register clients especially the disadvantaged, emergency cases as well as companies. Resolve complaints that stakeholders/ clients encounter. Educate clients about the registration, renewal process and benefits of the NHIS card. Generate reports Supervise and co-ordinate activities of workers Train new staff and national service personnel on their job roles Project Coordinator for indigent registration Acts as a Front desk Officer Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel. Developed and maintained positive relationships with guests for satisfaction. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.--
Assistant Public Relations Officer 1/09/2009 - current
National Health Insurance Authority - Okaikoi District, Accra, Greater Accra Ghana
Client satisfaction is our aim
Disseminate information to clients and promote the good image of the scheme. Register clients especially the disadvantaged, emergency cases as well as companies. Resolve complaints that stakeholders/ clients encounter. Educate clients about the registration, renewal process and benefits of the NHIS card. Generate reports Supervise and co-ordinate activities of workers Train new staff and national service personnel on their job roles Project Coordinator for indigent registration Acts as a Front desk Officer Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel. Developed and maintained positive relationships with guests for satisfaction. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.--
Assistant Public Relations Officer 1/09/2009 - current
National Health Insurance Authority - Okaikoi District, Accra, Greater Accra Ghana
Client satisfaction is our aim
Disseminate information to clients and promote the good image of the scheme. Register clients especially the disadvantaged, emergency cases as well as companies. Resolve complaints that stakeholders/ clients encounter. Educate clients about the registration, renewal process and benefits of the NHIS card. Generate reports Supervise and co-ordinate activities of workers Train new staff and national service personnel on their job roles Project Coordinator for indigent registration Acts as a Front desk Officer Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel. Developed and maintained positive relationships with guests for satisfaction. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.--
Assistant Public Relations Officer 1/09/2009 - current
National Health Insurance Authority - Okaikoi District, Accra, Greater Accra Ghana
Client satisfaction is our aim
Disseminate information to clients and promote the good image of the scheme. Register clients especially the disadvantaged, emergency cases as well as companies. Resolve complaints that stakeholders/ clients encounter. Educate clients about the registration, renewal process and benefits of the NHIS card. Generate reports Supervise and co-ordinate activities of workers Train new staff and national service personnel on their job roles Project Coordinator for indigent registration Acts as a Front desk Officer Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel. Developed and maintained positive relationships with guests for satisfaction. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.--

University of Ghana 9/2004 - 5/2008
Accra, Greater Accra, Ghana
Degree: Bachelor's Degree
Major:Psychology and Sociology
Pursued BA is psychology and Sociology - combined major. Also pursued some courses in Political science and Swahili

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