Highlights:

Skills:fitness, health, wellbeing, management, leadership, operations, commercial

National Fitness Operations Manager 04/15 - 11/17
Nuffield Health, London, London United Kingdom
Industry: Fitness and Leisure
Management of all Fitness and Personal training operations across 111 consumer gyms and 200 corporate
Responsible for £22m annual PT revenue Responsible for 5 Regional Managers to deliver the company fitness model Shape and evolve the fitness model in line with the consumer landscape and growing fitness trends Ensure gym floors are operationally efficient Drive all commercial aspects of the business Shape and support the career pathways and training for all fitness staff--
National Personal Training Manager 04/12 - 04/15
Nuffield Health, London, London United Kingdom
Industry: Leisure, Fitness
Design and implement the Personal Training company model, PT contracts. Own and grow the commercial revenue stream for personal training across 111 consumer gyms and 200 corporate fitness sites
• Sat on the government approved (and signed off) Trailblazers steering group for new professional standards for Leisure apprenticeships with representatives of David Lloyd, VA, Fitness First, Anytime Leisure and Hilton. • Worked with the Professional Head of Fitness to transition Nuffield Health from REPS governing body to CIMSPA (chartered Institute for the Management of Sport and Physical Activity) • Introduced Direct Debit Personal Training into Nuffield Health (2012), leading to annual revenues of £14m from this revenue stream • Standardised Nuffield Health Personal training offering across 111 sites, and 200 corporate sites, developing an academy pathway for over 1,500 trainers • Introduced and managed a Standard Operating Model for Nuffield Health Fitness, with an annual cost save of over £1m • Introduced Personal Training into an integrated offering in Wessex Nuffield Health hospital • Development and launch of integrated products such as Wellbeing membership, genetic fitness testing, Recovery + (operation to physiotherapy to PT), NutriFit (Personal Training + Nutritional Therapy) and Healthy Weight Program--
National Commercial Manager 01/11/17 - current
Nuffield Health, London, London United Kingdom
Industry: Fitness, Leisure and Wellbeing
• Responsible for annual revenues in excess of £35,000,000 from Personal Training, Racquets, Golf and Fitness Testing - Make all commercial and strategic decisions for Personal training and Fitness across 111 gyms and 200 corporate programs
•Ownership and accountability of the PT, member journey and induction service line P&L whilst working with other key stakeholders to deliver budget performance £30m annual) •Management of Ministry of Defence contract for Pre Joining Fitness test, increasing revenue •Assess the performance of the service line against the business’s goals and plans. •Support growth of corporate Fitness revenue line •Planning of the development of fitness career path and quality standards •Creation and development of Fitness Expert Advisory Group Develop the fitness model and contracts •Working with the TMO and Programme Manager to establish a pipeline of developments in line with customer needs and the overall business strategy. •Shared responsibility with the designated project manager for the delivery of the development funnel to achieve the customer experience and commercial aims of the service line. •Owns the Go to Market plan working with Sales, Digital and Ops to evolve the offer in all channels •Work with Nuffield Academy and external bodies (inc CIMSPA) to drive standards within fitness teams. •Work closely with insight and innovation to horizon scan and ensure our core services are industry leading and differentiated from the competition. •Monitor and evaluate changes in the fitness landscape, customer dynamics and competitor activities •Communicate and recommend actions to address issues and opportunities affecting the category and/or Nuffield Health service lines to your Commercial and Category Development Director and/or the relevant National Commercial Manager/s •Review of Fitness Customer Satisfaction questions relating to PT, MOT, gym floor and MOD, with clear actions to improve/maintain themes •Support development of fitness EAG and relationship with peer EAG’s •Oversee the activity of direct reports and support teams and provide oversight and direction in accordance with the organization's policies and procedures e.g. performance evaluations •Demonstrate leadership and motivate service line employees to meet the organisation's expectations for productivity, quality, and goal accomplishment. •Build & manage close working relationships with quality, operations, marketing, customer insight, finance, HR and IT as well as external supplier relationships.--
Regional Personl Training Manager 01/10 - 04/12
Virgin Active, Twickenam, Middlesex United Kingdom
Industry: Leisure and Fitness
Manage a team of Fitness Managers and Personal Trainers across 3 gyms to deliver the PT model and grow revenue
- Managed 36 Personal Trainers across 3 gyms - Multi site management of stakeholders (General Managers, admin Managers, Fitness Managers) - Ensure a standardised model is being delivered in line with the company model, ensuring financial performance is attained - Ensure customer satisfaction and member experience is high - Train PT's in growing their businesses--

Hazelwick 08/2001 - 05/2003
Crawley, West Sussex, United Kingdom
Degree: High School Or Below
Major:Latin, Physical Eduation, English Language and Literature, Media Studies
A level qualifications in: - Latin - Physical Education - Media Studies - English Language and Literature

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