Highlights:In my current job at NTTDATA Business Solutions, together with the Network Infrastructure department, I managed the migration from our previous SAP router for our clients, to the creation of specific VPNs to allow connection to our new proxy located in Germany; I thus enabled the elimination of a service formed by a third party as a server provider, lowering our office costs by an approximate savings of €19,164.96 for year.

Skills:linux, wmware, office365, Service Now, okta, MDM, Sharepoint, Copilot, Azure, Cloud, IA, AWS, Networking, Firewall, Windows 11, SCCM, SSH, Linux Server, Windows Server, Virtual Server, VM Server

Goal:At NTTDATA, I played a key role in creating and maintaining SOPs for IT Service Desk operations, ensuring consistency and efficiency in troubleshooting and support.

Membership:Member of following Teams inside NTTDATA: 1.IT Base (based in Barcelona, Spain) 2.IT ES Support (based in Barcelona, Spain) 3.European IT department (based in Bielefeld, Germany) 4.Server and Networking Department (based in Bielefeld, Germany) 5.SCCM Project Spain (based in Bielefeld, Germany) 6.Infrastructure Services (based in Bielefeld, Germany)

Certification:CISCO CCNA 200-301 ; AWS Training Certification - Arquitectura - Certicate of Completion; training action CYBER SECURITY MANAGEMENT IN THE TELEWORK ENVIRONMENT; "Build a RAG-based copilot solution with your own data using Azure AI Studio"

Università degli Studi di Siena 10/2002 - 04/2008
Siena, SI, Italy
Degree: Bachelor's Degree
Major:30
Degree in Communication Sciences, Siena University, ITALY

Roberto Massafra CV CV IT VMWARE Linux Windows Microsoft AZURE