Highlights:EXECUTIVE SUMMARY Over 15 years of IT experience in the delivery, management and operations of information technology infrastructure services. In a career, which has spanned the areas of infrastructure services, operations, consulting, offshore delivery in a follow the sun model, account leadership and pre-sales in multi-customer, multi-technology environments.

Skills:IT project manager, AWS, Veritas, manager, engineer, IT, Information Technologies, Technology, systems manager

Goal:Leading the change and globalization processes within the technology services areas

Membership:https://www.linkedin.com/in/r-r-28a0453/

Certification:PMP Certified Professional AWS Solution Architect Associated Veritas Certified Professional Veritas Certified Specialist

IT Program Manager 11/2019 - current
Hewelett Packard Enterprise, Houston, TEXAS United States
Industry: Computers
I am currently working for Hewlett Packard Enterprise as a contractor. I report to the PMO group Manager.
Currently leading the following projects: • Implementation of the network infrastructure for a private cloud in two data centers, interconnection links between DXC Data Centers and HPE Data Centers for data migration. • IPv4 worldwide decommissioning process. • MPLs network link interconnection and Aruba wireless migration for Cray Company HQ and worldwide remote sites. Merge and acquisition project. • Service Now integration with Network monitoring tool. • SD-WAN link worldwide implementation for multiple sites.--
Solution Manager / IT Architect 10/2017 - 08/2019
Atos, Monterrey, Nuevo Leon United States
Industry: IT Managed Service
October 2017 – August 2019, Atos, www.atos.net Solution Architect / Solution Manager Leadership, advisement and business development for Pre-Sales North America & Mexico Team.
Some of my responsibilities were: AWS Role • AWS Solutions Architect Associated, Experience as a Pre-Sales consultant, using AWS calculator, experience designing cloud architecture on AWS • Understanding of key AWS Services ( EC2, S3, EBS, VPC, CloudFormation, RDS, Lambda, Redshift, EMR, SQS, SNS, Kinesis) • Ability to evaluate cloud application requirements and make architectural recommendations for implementation, deployment, and provisioning applications on AWS • Familiarity with AWS CLI, AWS CloudFormation templates, AWS Billing Console, and the AWS Management Console. Experience for AWS managed service proposals. • Experience designing by adhering to AWS best practices (Well Architected Framework) • Design a hybrid architecture using key AWS technologies and third parties (e.g., VPN, AWS Direct Connect) • Create VPCs with multiple Subnets • Ability to provide best practice guidance on the architectural design •Familiarity with Windows, AWS Database, Linux environments • Ability to Map business objectives to application/architecture requirements. •AWS migration projects, from on-premise to cloud •Managed service proposals including storage, server, services, and databases, backup for private and public cloud. •Lead projects involving cross-functional teams focused on the delivery of new products through the design process, and into a finished state for internal or external customers. •Responsible for meeting the scope, schedule, resource and budget commitments reflected in the PM Plan. •Create and own the PM Plan to ensure quality on time delivery of the project deliverables •Implement and enforce change control over project scope, schedule, resources and budget. •Negotiate with functional managers and/or organizational management to obtain adequate resources with appropriate skills to staff the project team. •Participate in the timely resolution of issues, help to identify root cause of problem, offer solutions to resolve problems, escalate issues when necessary •Continually identify and proactively manage project risks & issues, ensure execution of corrective action plans •Monitor the project and report the project status and metrics to management on a regular basis. •Provide leadership and influence enabling continuous process •Provide mentoring and coaching for the project management and functional organization as appropriate--
IT Program Manager 03/2016 - 09/2017
Delta Electric, Monterrey, Nuevo Leon Mexico
Industry: Manufacturing
Delta Electric
• Align the IT department with the business needs & Hire the key IT resources for the department. • Evaluate the best voice, data connectivity and security model for new stores planned to be opened • Evaluate the best ERP for the company to be implemented next year. • Evaluate, Design and Implementation of the Service Desk Model • Help desk application “solar wind” implementation and management. Ensure and maintain all service tickets in appropriate ticket queues. • Oversee service desk activities and respond to escalated service desk incidents and requests. Oversee incidents and requests including, but not limited to the following: Windows and mac-based hardware and software, telephony, account creation, network and wireless connectivity, video/chat conferencing, CCTV and access control management, application´s incidents. • Ensure incidents levels and associated mean time to restore are continually being driven down via documentation creation within a knowledge base, training of service desk representatives and/or processes enhancements. • Budget management and saving costs. • Lead and participate in vendor management initiatives with a primary focus on continuous improvement of vendor service desk personnel and process enhancements. • Amazon Data Center cloud service management & Cyber security management. Support to Sales Team. • Increased sales by affiliating the company to the Infonavit government program. • Liaison between procurement department and contract legal department for key projects.--
Senior Project Manager for Data Center 04/2014 - 03/2016
Huawei Technologies, Queretaro, Queretaro Mexico
Industry: Cloud
Huawei Technologies
Some of my responsibilities were the following: • Responsible for managing the operations and maintenance services in the Alestra Green Data Center at • Queretaro Mexico, a Green Data Center of 34,000 square meters of construction. • Ensure working practices and processes are standardized and repeatable to support Service Desk activities. • Monitor and evaluate key performance indicators, taking action to meet and maintain Service Desk goals, objectives, and Service Level Agreements. • Responsible for continuously forecast the budget, audit resources usage, notify to the team members the changes in the budget and manage the scope of the project. • Responsible for cash management, managing a budget of 10 million dollars, monthly invoice payment. • Responsible for generating additional business in the account assigned through a work order process. • Responsible for saving costs, helping procurement department with the partner´s contract negotiation. • Responsible for the preventive and corrective maintenances for HVAC services, Substations, UPS, Power Generators, Grounding System, CCTV, Fire Protection, Detection, Suppression supporting data center business application & cloud services. Responsible for hiring, developing and coaching a high performance team of thirteen people that were providing preventive and corrective maintenances for the data center electromechanical infrastructure. Responsible for hiring key partners for operations’ service delivery. A team of 35 resources reporting indirectly. Responsible for implementing the change control internal process for service delivery • Onsite coordinator for preventive & corrective maintenance services. Responsible for KPI Metrics, Incident Management. Responsible for partner SOW creation for service delivery. Ensure partners are fulfilling their contractual obligations. Responsible for the creation of operations and preventive maintenances procedures--
Service Delivery Manager III 07/2012 - 04/2014
SunGard Availability Services, Toluca, Estado de Mexico United States
Industry: Recovery Services
SunGard
Some of my responsibilities were the following: • Help the sales and pre-sales team to evaluate, prioritize opportunities from a strategic, financial and operational perspective. • Manage a group of internal and external technical engineers, dedicated to ensure the service delivery of the solutions provided by SunGard. • Work very close with twenty-four customers assigned, SunGard´s service towers, vice president of the region, account manager, service professional consultants, account managers, being an advisor in how to innovate the best model to deliver remote and local services based on customer requirements. • Identify, project manage and coordinate various SunGard Service Owner Groups to ensure they are delivering contracted services and meeting customer requirements. Manage the overall coordination of the data gathering for customers who contract for SunGard’s Managed Recovery Services (MRS), Recover to Cloud (R2C) and traditional backup method service offerings. • Part of my role was to understand customer applications/production environment and RTO’s and RPO’s throughout the life of contract. This includes hardware, backup methodologies and dependencies. Confirm production hardware requirements against contracted recovery solution and configuration at time of test and at time of disaster. Regularly meet with assigned customer base to capture changes to customer production application and hardware environment and ensure those changes match contracted hardware, procedures and services. • Establish relationships and effectively communicate with key members of customer’s upper management team including key technical engineers. Communicate and Coordinate changes with various service owner groups including the sales organization. Provide presales support on an as needed basis. Act as an escalation point for the customer and SunGard during implementation, at time of test / at time of disaster and on a daily basis. • Develop, implement and maintain standard practices for test preparation, execution and posttest activities. • Identify test objectives, scope and success criteria. Ensure reserved recovery hardware will meet customer testing needs.--
Service Delivery Manager II 12/2008 - 06/2012
Xerox, Monterrey, Nuevo Leon Mexico
Industry: Managed Services
Xerox
SDM Team Lead. Responsible for managing the delivery of HRO services for ACS clients like Glaxo Smith Kline GSK, Chubb, Goodyear, HESS and Amex located in the United States in an offshore model at Monterrey Mexico.--
Sales Systems Engineer 07/2006 - 11/2008
Symantec, Monterrey, Nuevo Leon Mexico
Industry: Software
Symantec
Supporting the Large Enterprise Accounts and Named Accounts in the North Zone of Mexico--

Universidad Autonoma de Nuevo Leon 01/1993 - 12/1997
Monterrey, Nuevo Leon, Mexico
Degree: Bachelor's Degree
Major:Telecommunications and Electronic Engineer
Telecommunications and Electronic Engineer

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