Highlights:I am an IT Lead with varse experience in IT Management and IT support anc currently branching into the cybersecurity domain.Moreover, i have proficiency in Network Troubleshooting, Active Directory, VMware, Operating Systems, Application Support, Technical Support, and Cybersecurity

Skills:Cybersecurity,IT Policy,Team Leadership, Technical Troubleshooting, IT support, AI tools

Goal:IT Operations Manager with 8+ years of experience managing and coordinating IT projects, implementing effective vendor management strategies resulting in 40% cost savings. Skilled in Network Troubleshooting, Active Directory, VMware, Operating Systems, Application Support, Technical Support, and Cybersecurity. Proficient in troubleshooting technical issues, achieving 50% reduction in downtime. Managed software applications and performed successful operating system upgrades, resulting in improved system performance and 30% reduction in software-related issues.

Membership:NSBE Canada's Association of Information Technology Professionals.

Certification:ITIL Foundation Certified Digital Forensic Examiner Google IT Support Professional FORTINET Information Security Awareness FORTINET The Evolution of Cybersecurity FORTINET NSE 1 & 2 Network Security Associate ICIP (OPSWAT Introduction to Critical Infrastructure Protection) OECA (OPSWAT Endpoint Compliance Associate) ONSA (OPSWAT Network Security Associate) QUALYS Vulnerability Management Foundation

Head of IT 04/2021 - current
Head of Civil Service, Accra, Accra Ghana
Industry: Government
I am the current tech lead in my organization and handle technical related issues with my institution.
Led a cross-functional team for the website redesign project resulting in efficiency increase Managed the Smart Workplace portal project which led to an easy access to work resources remotely Acted as main liaison between company and relevant vendors to provide stable IT services Developed and drafted several IT document including the IT policy draft--
IT Support Specialist 01/2013 - 02/2017
Registrar General Department (Ghana), Accra, Accra Ghana
Industry: Government
As an IT Support Professional, I provided technical assistance to my organization by troubleshooting network issues, fixing hardware, and providing application and operating system support.
Managed the beta testing on E-registrar application to identify anomalies and met user requirements Provided excellent vendor management for hardware and software suppliers Identified, troubleshoot and fixed over 20 bugs and errors daily while giving support to E-registrar application country-wide Reviewed and evaluated the IT policy for future references and usages--
IT Support Specialist 02/107 - 04/2021
Ministry of Education (Ghana), Accra, Accra Ghana
Industry: Government
As an IT Support Professional i assisted my organization fix IT related issues in my institution spanning from Network troubleshooting,hardware fixing as well us application support and operating system support
Provided advice that led to projects to reduce IT budget by purchasing low cost/high efficient products Provided excellent vendor management for hardware and software suppliers Identified, troubleshooted and fixed over 20 bugs and errors daily with high stakeholder satisfaction Gained recognition for resolving complex technical issues and delivering excellent support to end-users--

Royal Melbourne Institute Of Technology 01/2005 - 04/2007
Australia , Melbourne , Australia
Degree: Associate's Degree
Major:Computer Science
I was awarded a diploma of computer science at the end of this course

Reginald Resume