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Ramesh Urla

Hyderabad Telengana, India

Phone: xxx-xxx-xxxx

Email: xxx@xxxx.xxx



  • Looking For: Service Management, Service Delivery

  • Occupation: IT and Math

  • Degree: Master's Degree

  • Career Level: Experienced

  • Languages: English,Hindi,Telugu

Career Information:

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Highlights:Be Happy,Healthy and Helpy

Skills:Service Management and Delivery

Goal:Be Happy,Healthy and Helpy

Membership:Be Happy,Healthy and Helpy

Certification:CCNA,AWS-Professional,ITILV3 Expert,VCE,Exin Cloud Computing

Honor:Be Happy,Healthy and Helpy


Experiences:

Senior System Analyst 09/2013 - current
DXC Technology, Hyderabad, Telengana India
Industry: Services and Technology
Capacity Manager and Availability Manager
• Preparing capacity deck twice a month and presenting to the client to make them aware of the infrastructure utilization. • Identifying powered off VMs and reclaiming the resources back to infrastructure. • Review and Approve capacity SRs. • Performance management of IT components. • Maintaining Capacity management information system. • Ensure Capacity plan is in place. • Addressing capacity demands for client specific region. Ensured that capacity demands are fulfilled timely as requested by the requestors. • Working on Vrops, ITM, Service Now, Dyna Trace, TCR, NNMi, Dashbords to analyze the capacity requests. • Creating custom dashboards to as per the requirement. • Taken care of EMEA / NA /ASIAPAC region capacity requests. • Capacity Plans and Forecasts the utilization and proactive alerting to the responsible teams and governance till its resolution.--
Team Lead 09/2010 - 09/2013
Accenture, Bengaluru, Karnataka India
Industry: Services and Technology
Network Engineer/Data Center Engineer
• Troubleshooting & providing Technical Support for day-to-day operations and managing assets & Helpdesk activities including assistance for smooth LAN & WAN operations across the premises. • Performing Change & Incident Management activities. • Network Device Port, ISP BW Capacity, Data Center, Rack Capacity Management. • Network Security, Firewall, Load Balancer Capacity Management. • Performance management of IT components. • Manage complete troubleshooting activity pertaining to Performance, Network Administration and Addressing overall queries involving Information System extending support to the clients including maintenance of hardware.--
Network Engineer 09/2008 - 09/2010
COLT, Bengaluru, Karnataka India
Industry: Services and Technology
Associate Network Engineer / Service Delivery Engineer
• End ~ End Circuit Designing and Service Delivery, Solutions Designing as per customer requirements, Network Planning for Different KVH (Tokyo, Japan) Customers according to their requirements and services. • Solutions Designing for Global services (GLOBAL POP, POI, and QoS) and update the CPE Router configurations in ITMS REMEDY database. • Quality check for each network design planned by other Designers and grading of their designs. Giving Technical Trainings and Managed the Team of 18 Members • Infra Structure (Core-Network planning) Planning for KVH Network Data Centers and for KVH POI, KVH POP Locations. • Migration / Relocation Plans for existing network paths includes Technology, End of life, Capacity etc... • Planning the Network by using SONET, Ether NET & Ether MAN-EX Technologies. • Designing End ~ End Colt network diagrams for Incident and problem solving. • Designing on Global Services Solutions Design (IPLC/MPLS/Ether Net) & Internet application services on L3/L2/L1 with REMEDY • Developed and maintained technology policies and procedures, standards, and procedures manual; develops and maintains related technology checklists. • End to End Circuit Provisioning Exposure in Ethernet Circuits for Atrica. • Captured the Network Architecture into the Data base.--
Network Engineer 01/2006 - 09/2008
Fidelity Investments, Bengaluru, Telengana India
Industry: Services and Technology
Associate Network Engineer / Service Delivery Engineer
• End ~ End Circuit Designing and Service Delivery, Solutions Designing as per customer requirements, Network Planning for Different KVH (Tokyo, Japan) Customers according to their requirements and services. • Solutions Designing for Global services (GLOBAL POP, POI, and QoS) and update the CPE Router configurations in ITMS REMEDY database. • Quality check for each network design planned by other Designers and grading of their designs. Giving Technical Trainings and Managed the Team of 18 Members • Infra Structure (Core-Network planning) Planning for KVH Network Data Centers and for KVH POI, KVH POP Locations. • Migration / Relocation Plans for existing network paths includes Technology, End of life, Capacity etc... • Planning the Network by using SONET, Ether NET & Ether MAN-EX Technologies. • Designing End ~ End Colt network diagrams for Incident and problem solving. • Designing on Global Services Solutions Design (IPLC/MPLS/Ether Net) & Internet application services on L3/L2/L1 with REMEDY • Developed and maintained technology policies and procedures, standards, and procedures manual; develops and maintains related technology checklists. • End to End Circuit Provisioning Exposure in Ethernet Circuits for Atrica. • Captured the Network Architecture into the Data base.--

Education:

Andhra University 04/1999 - 04/2002
Parvathipuram, Andhra Pradesh, India
Degree: Bachelor's Degree
Major:Computer Applications
Bachelor of Computer Applications


Andhra University 05/2002 - 06/2005
Visakhapatnam, Andhra Pradesh, India
Degree: Master's Degree
Major:Computer Applications
Master of Computer Applications

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