Hyderabad Telengana, India
Phone: xxx-xxx-xxxx
Email: xxx@xxxx.xxx
Looking For: Service Management, Service Delivery
Occupation: IT and Math
Degree: Master's Degree
Career Level: Experienced
Languages: English,Hindi,Telugu
Highlights:Be Happy,Healthy and Helpy
Skills:Service Management and Delivery
Goal:Be Happy,Healthy and Helpy
Membership:Be Happy,Healthy and Helpy
Certification:CCNA,AWS-Professional,ITILV3 Expert,VCE,Exin Cloud Computing
Honor:Be Happy,Healthy and Helpy
Senior System Analyst 09/2013 - current
DXC Technology, Hyderabad, Telengana India
Industry: Services and Technology
Capacity Manager and Availability Manager
• Preparing capacity deck twice a month and presenting to the client to make them aware of the infrastructure utilization.
• Identifying powered off VMs and reclaiming the resources back to infrastructure.
• Review and Approve capacity SRs.
• Performance management of IT components.
• Maintaining Capacity management information system.
• Ensure Capacity plan is in place.
• Addressing capacity demands for client specific region. Ensured that capacity demands are fulfilled timely as requested by the requestors.
• Working on Vrops, ITM, Service Now, Dyna Trace, TCR, NNMi, Dashbords to analyze the capacity requests.
• Creating custom dashboards to as per the requirement.
• Taken care of EMEA / NA /ASIAPAC region capacity requests.
• Capacity Plans and Forecasts the utilization and proactive alerting to the responsible teams and governance till its resolution.--
Team Lead 09/2010 - 09/2013
Accenture, Bengaluru, Karnataka India
Industry: Services and Technology
Network Engineer/Data Center Engineer
• Troubleshooting & providing Technical Support for day-to-day operations and managing assets & Helpdesk activities including assistance for smooth LAN & WAN operations across the premises.
• Performing Change & Incident Management activities.
• Network Device Port, ISP BW Capacity, Data Center, Rack Capacity Management.
• Network Security, Firewall, Load Balancer Capacity Management.
• Performance management of IT components.
• Manage complete troubleshooting activity pertaining to Performance, Network Administration and Addressing overall queries involving Information System extending support to the clients including maintenance of hardware.--
Network Engineer 09/2008 - 09/2010
COLT, Bengaluru, Karnataka India
Industry: Services and Technology
Associate Network Engineer / Service Delivery Engineer
• End ~ End Circuit Designing and Service Delivery, Solutions Designing as per customer requirements, Network Planning for Different KVH (Tokyo, Japan) Customers according to their requirements and services.
• Solutions Designing for Global services (GLOBAL POP, POI, and QoS) and update the CPE Router configurations in ITMS REMEDY database.
• Quality check for each network design planned by other Designers and grading of their designs. Giving Technical Trainings and Managed the Team of 18 Members
• Infra Structure (Core-Network planning) Planning for KVH Network Data Centers and for KVH POI, KVH POP Locations.
• Migration / Relocation Plans for existing network paths includes Technology, End of life, Capacity etc...
• Planning the Network by using SONET, Ether NET & Ether MAN-EX Technologies.
• Designing End ~ End Colt network diagrams for Incident and problem solving.
• Designing on Global Services Solutions Design (IPLC/MPLS/Ether Net) & Internet application services on L3/L2/L1 with REMEDY
• Developed and maintained technology policies and procedures, standards, and procedures manual; develops and maintains related technology checklists.
• End to End Circuit Provisioning Exposure in Ethernet Circuits for Atrica.
• Captured the Network Architecture into the Data base.--
Network Engineer 01/2006 - 09/2008
Fidelity Investments, Bengaluru, Telengana India
Industry: Services and Technology
Associate Network Engineer / Service Delivery Engineer
• End ~ End Circuit Designing and Service Delivery, Solutions Designing as per customer requirements, Network Planning for Different KVH (Tokyo, Japan) Customers according to their requirements and services.
• Solutions Designing for Global services (GLOBAL POP, POI, and QoS) and update the CPE Router configurations in ITMS REMEDY database.
• Quality check for each network design planned by other Designers and grading of their designs. Giving Technical Trainings and Managed the Team of 18 Members
• Infra Structure (Core-Network planning) Planning for KVH Network Data Centers and for KVH POI, KVH POP Locations.
• Migration / Relocation Plans for existing network paths includes Technology, End of life, Capacity etc...
• Planning the Network by using SONET, Ether NET & Ether MAN-EX Technologies.
• Designing End ~ End Colt network diagrams for Incident and problem solving.
• Designing on Global Services Solutions Design (IPLC/MPLS/Ether Net) & Internet application services on L3/L2/L1 with REMEDY
• Developed and maintained technology policies and procedures, standards, and procedures manual; develops and maintains related technology checklists.
• End to End Circuit Provisioning Exposure in Ethernet Circuits for Atrica.
• Captured the Network Architecture into the Data base.--
Andhra University 04/1999 - 04/2002
Parvathipuram, Andhra Pradesh, India
Degree: Bachelor's Degree
Major:Computer Applications
Bachelor of Computer Applications