Highlights:Techno-Functional analyst having overall 12 years of experience: 5 years as Business Analyst in both Private Banking and Fixed Income trading platform including business, regulatory, operations, risk, incident and compliance reporting and analytics. 4 years as Business Analyst in Application Support and processing functions across Fixed Income, Sales Credit reporting, Level 1 support, Coordination, Incident management and Root Cause Analysis. 3 years in Support functions for Desktop users and Mainframe system support and troubleshooting for technical and security issues, identity and access management, management reporting, production issue tracking and resolution. Proven functional knowledge of private banking, wealth management and fixed income domain with in-depth technical understanding to translate business requirements into well-documented technical specifications which provide lean and cost effective solutions. Expertise in working directly with the internal and external auditors (HKMA, MAS, KPMG), responding to queries raised, ensuring legal guidance notes are accurately understood and implementing necessary process corrections when ever needed. Well-versed with data analytics using Tableau, MS Excel Macros and generating predictive forecasts including some experience in business modelling. Key Domains include Private Banking, Wealth Management, Payments, IT Servicing, Investment Banking, Audit and regulatory, Risk and Compliance. Effective Communication and Interpersonal Skills with ability to manage expectations across Teams, Vendors, Partners and Senior Stakeholders. Certifications include - MS Advanced Excel 2013 Certified, ITIL Foundation Certified, Operations Support and Analytics (OSA) Certified.

Skills:SQL and PERL scripts, Ms Excel, big data reporting, tableau, root cause analysis, Agile, process gap analysis, predictive analysis

Goal:To become a successful Big Data Analyst leading up to be a Data Scientist

Membership:Toastmasters

Certification:Advanced Ms Excel Certified, ITIL Certified, A+ certified

Business Analyst - Reporting and Analysis support 02/2015 - 12/2016
Credit Suisse, Singapore, Singapore
Industry: Private Banking IT
As part of the Business Analyst role I am involved in reviewing Functional specs of new releases for Private Banking Core Applications and also helping in Resource management along with maintaining SLA on major IT incidents involving them.
KEY ACHIEVEMENTS Designed the prototype of an automated approval workflow for confidential data extractions requested by business owners by putting additional controls that would ensure data was only accessible to specific business units with significantly reduced participation from IT support teams. Implemented process and procedures to improve operational efficiency like auto creation of incidents from emails, auto reconciliation of data for downstream feeds from Core Private Banking Applications. This helped to increase 20% efficiency within 3 months of implementation in September 2015. Administered post implementation support for the BPAD project (related to user profiles) along with creating process documents and training the other support functions on the process. Created workflow diagrams and semi automated templates to increase efficiency which resulted in the entire process taking only 1 day to complete instead of 5 days. Implemented necessary controls and Key Risk Indicators to mitigate any operational risk for Private Banking IT. Introduced new processes and procedures within Private Banking IT while collaborating with business partners to achieve operational efficiency. Created process workflows and functional documents for transitioning from Change the Bank (CtB) to Run the Bank (RtB) mode. Ensured that correct evidences are provided for each request raised as part of the annual audits done by KPMG for 2015, 2016 and proactively escalated any issues pointed out as a result. Led the analysis of some regulatory events in May and June 2016. Based on the analysis, further action was taken by the regulators.--
Business Analyst - Management Reporting and Trade Analysis 03/2012 - 02/2015
Credit Suisse, Singapore, Singapore
Industry: Investment Banking
Worked in the Client CFO team at Credit Suisse Singapore, Fixed Income Division in a Business Relationship Manager Function.
KEY ACHIEVEMENTS Redesigned the quarterly Client Segmentation packs which were presented to senior management to decide on the variable bonus for Sales and Trading in Investment Bank. Automated the generation of the reports by using Ms Access database and complex VBA macros in excel. Re-engineered inefficient processes like IBD JV Adjustments, Monthly Sales Performance Report and the Asia FID Sales report. Semi-automated these processes which saved the team at least 4 PDs per month of effort. Eventually these processes were transitioned offshore which further saved the overall costs for the team. Tested and verified new enhancements to business applications like the Client Dashboard system and got the bugs fixed before business sign -off on the project. OTHER ASSIGNMENTS Administered monthly MIS reporting on client activity and Fixed Income Sales performance. Ensured correct booking of trades as per Client Revenue policy and followed up with Sales or Ops in case of any discrepancies. First point of contact for Fixed Income COOs and Sales teams for any issues related to booking of trades or reporting issues. Addressed methodology gaps in the Client Revenue Policy and worked with Business Heads and COOs in addressing any discrepancies. Collaborated with Senior Management and traders for IPOs and after verification, uploaded the breakdown into the Sales Credit System.--
Business Analyst - Application Support - Fixed Income 03/2007 - 03/2012
Credit Suisse, Singapore, Singapore
Industry: Investment Banking IT
Worked as Business Application Support Analyst in the Investment Banking IT division in the support function:
KEY ACHIEVEMENTS Generated Management Excel VBA reports for Senior Management to understand the Sales Performance for each business. Was responsible to maintain SLA for major incidents and timely escalated all major issues to Senior Management. Also sent out communications to the business owners for any delays in the availability of the systems. Performed root cause analysis for some major issues in the Sales Credit System which helped to save any further requirements analysis by the project team. The solution provided by me was accepted and worked by the project team to implement. Built a knowledge database of all BAU tasks and issues related to the Sales Credit Systems. This is still being used by the support teams when investigating on issues. Gathered feedback on the Sales Credit System and Structured Products processing systems from the business users and created requirements document for enhancing the processes. This was then handed over to the projects team for implementation. OTHER ASSIGNMENTS 1st point of contact for all production issues with middle office software systems and applications. Investigated and resolve issues of these software systems and applications in production environment. Proactively identifying areas of risk and recommending solutions to eliminate or minimize them. Analysed developed code in finding out bugs in the existing code and escalating to the development team(s). Recommend priorities for resolution of escalated incidents. Wrote SQL scripts, DML queries when dealing with data issues with the applications. Work effectively with team members in other locations situated globally, particularly on shift handovers and issue escalation.--
Common Windows Desktop Support 05/2006 - 03/2007
HSBC, Kolkata, West Bengal India
Industry: Banking and Finance
Investigated IT issues over the phone and through email, for all employees of HSBC Kolkata. Resolved issues with any application used across HSBC Kolkata. Built desktops for employees by installing softwares using Tivoli and SMS. Create and troubleshoot mainframe user Ids setup using Active Directory.
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Senior Technical Support - Security, Issue Root Cause and Trend Analysis 12/2004 - 03/2006
IBM Global Services, Bangalore, Karnataka India
Industry: IT
Root Cause Analysis advocate for the desk, where I created monthly reports, for the DSats(Dissatisfaction surveys) received each month. Assessment of agents’ capabilities and skills and creating training programs for them in case they lack in skills. Deep dive analysis on dissatisfaction surveys(DSats) by speaking to the end users and gathering feedback on the agent. Prepared new members in the team for technical support, mentoring and signing-off once they are ready to troubleshoot on issues.
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Calcutta University 04/1999 - 06/2002
Kolkata, , India
Degree: Bachelor's Degree
Major:English
I graduated in English Hons

Rakhee Mathur Business Application Support, Business Analyst
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