Highlights:Achieved a 30% boost in customer satisfaction scores by implementing refined service protocols and targeted staff training programs. Reduced shrinkage by 0.5%, optimizing inventory management and implementing effective loss prevention strategies. Successfully opened and managed two new stores on time and under budget, cutting costs by 30% through effective vendor negotiations. Recognized as the "Best Store Operation Manager" for three consecutive quarters, demonstrating excellence in profitability and operational performance. Directed multi-store operations across international markets, managing a cluster of 5 stores and achieving consistent revenue growth and compliance with corporate standards.

Skills:retail Management, Merchandising, KPI, Business Development, Cash Management

Goal:To leverage my 14+ years of international retail experience, leadership expertise, and proven track record in driving sales growth and operational excellence, to excel as a dynamic retail leader. My goal is to strategically manage multi-store operations or regional retail portfolios, enhancing profitability, customer satisfaction, and team performance. I aim to contribute to a forward-thinking organization, exploring innovative retail strategies, expanding market presence, and mentoring high-performing teams to achieve sustained growth and success in a competitive environment

Certification:Certified Wholesale & Retail Manager (CWRM®) | GAQM, UK Shopping Centre Management Certificate | MECS+R, UAE Certificate in Duty-Free & Travel Retail | DFWC-Paris, CPD-UK, IIR-Ireland Excellence in Retail Store Operations | Retailers Association of India (RAI) Certificate in Retail Management | ASBM (sponsored by Future Group)

Honor:Increased annual regional sales by 35% through strategic promotional campaigns and enhanced upselling techniques. Improved operational efficiency by 20% across multiple stores using Lean Six Sigma principles. Reduced shrinkage by 0.5% through robust inventory control and loss prevention strategies. Boosted customer satisfaction scores by 30% through improved service protocols and employee training. Opened and managed two new stores on time and under budget, cutting costs by 30% via effective vendor negotiations. Recognized as Best Store Operation Manager of the Quarter for three consecutive quarters for profitability and performance. Successfully led an 11% increase in sales through effective visual merchandising and space allocation.

Customer Service Agent 12/2021 - 03/2024
Qatar Airways, Doha, Qatar
Industry: Airline
Managed passenger flow, floor operations, and compliance with QAS standards, ensuring seamless check-in and boarding experiences. Coordinated with cross-functional teams to optimize processes and improve service efficiency. Additionally, oversaw boarding processes, and transfer desk operations, and provided special handling services for passengers with unique needs. Completed all necessary documentation and administrative tasks to ensure smooth and compliant operations.
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Cluster Manager 10/2017 - 02/2021
Daiso Japan, , Qatar
Industry: Retail
Supervised multi-store operations, achieving consistent revenue growth and customer satisfaction. Directed operations for 5+ stores, ensuring consistent performance and adherence to corporate standards.
Conducted SWOT analysis to identify growth opportunities, achieving a 20% sales increase in the cluster. Accountable for ensuring compliance with health, safety, and regulatory standards, and maintaining a safe and secure store environment for customers and staff. Preparation of budget, achieving sales targets/Annual Business Plan (ABP) & ensuring profitability of the store by Monitoring and controlling expenses (overtime, petty cash, and consumables) through efficient store operations practices. And maximizing profitability through effective cost management and financial planning.--
Retail Store Manager 07/2016 - 03/2017
Twenty4, Dammam, Saudi Arabia
Industry: Retail
Oversaw a portfolio of stores, driving operational improvements and aligning processes with strategic goals. Trained store managers on KPI achievement, customer engagement, and compliance. Introduced a new way of approaching customers and inquiring about their purchasing history, leading to a rise in customer satisfaction by 15%.
Principles (KMP) guidelines, ensuring high visual standards across all areas of the store. Conducted daily floor walks and strategically analyzed space allocation by category and subcategory, aligning it with sales performance, stock capacity, and seasonal trends for optimal results. Trained ASMs and Supervisors on product knowledge, merchandising, inventory management, sales planning, budgeting, and standard operating procedures. Drove the highest Key Performance Indicators (KPI) and Key Responsible Areas (KRA) within the company through effective training and mentoring of top talent, resulting in a consistent 10% increase in sales targets each quarter. Coordinated with the IT Department to resolve issues related to updates, cashiering, and promotions, and collaborated with the Category Management team to ensure the smooth execution of promotional activities.--

ICFAI University 02/2005 - 03/2007
Berhampur, , India
Degree: Master's Degree
Major:Marketing
Master of Business Administration (M.B.A) | ICFAI University | 2007

Retail Store Manager Retail,Manager,Supervisor