Highlights:

Skills:ITIL, Service Delivery, Customer Engagement, Lean Six Sigma

Certification:ITIL V3 Certified, Lean Six Sigma Yellow belt Certified.

Service Delivery and customer engagement Manager 08/2016 - current
Tech Mahindra, Hyderabad, Telangana India
Industry: IT
Experienced Service Delivery and Operations Manager, with a demonstrated history of working in the information technology and services industry. Skilled in SQL, Azure , IBM AS/400, IT Infra (ITIL), Global Client Management, Power BI, Agile Methodologies and Technical Leadership with Master of Computer Applications (M.C.A.) focused in Computer Engineering from Jawaharlal Nehru University.
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Project Lead 07/2015 - 08/2016
Unisys pvt ltd, hyderabad, Telangana India
Industry: IT
Handled 30 members team for Service Desk application support team.
Lead L1 and L2 team to handle 24 * 7 team globally to support Azure SQL database.--

Jawaharlal Nehru Technical University 04/2006 - 05/2009
Hyderabad, Telangana, India
Degree: Master's Degree
Major:Computer Science
Minor:Statistics
Completed Masters in computer applications with Distinct 78% from Jawaharlal Nehru Technical University.

Rajendar Panday