Highlights:Achievements Led the successful launch of the CRM Microsoft Dynamics 365 system, working with more than 100k customers records. Market Expansion – Led the successful launch of the Education City Marketplace website, achieving a 170% increase in B2C sales and a 100% rise in registered sellers. Revenue Growth – Achieved over $917,000 in e-commerce sales, and annual sales targets by 162% within the hospitality industry.

Skills:E-Commerce, Marketing, Hospitatly, IT, Technology, E-commerce operations

Goal:With 27 years of experience in technology and business, I am pursuing an EMBA with Quantic School of Business and Technology. As a Customer Relationship Manager (CRM) and E-Commerce Operations Manager, I drive operational excellence and customer satisfaction (CSI). I excel in analysing customer data and developing revenue-generating initiatives, and I am eager to leverage my expertise in the United States. Key Skills E-Commerce and Digital Marketing Customer Relationship Management (CRM) E-Commerce Strategy and Management Hospitality and Tourism Marketing Technology Project Management Consulting and Business Solutions Advisory

Certification:Professional Certificate in online marketing

Princess Sumaya university for technology 09/1993 - 07/1997
Amman, JO, Jordan
Degree: Bachelor's Degree
Major:Computer science
B.Sc. Computer Science

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