Highlights:A competent IT support professional with a proven track record of providing specialist technical and help desk support. Extensive experience of working with colleagues resolve complex technical IT issues. Natural problem solving and analytically skills and able to contribute to the development of best practice, procedures and policies within a company. Over Seven years of experience Diagnosing & resolving hardware, software problems & ensure proper connectivity, network design.

Skills:Oracle 11g, Lotus Notes, LAN, WAN, DHCP, LAN cabling, Windows Server 2003 & 2008, CCTV, IPPABX, IP-Phone, TAB rooting

Goal:Seeking a position to utilize my skills and abilities in the Information Technology Industry that offers Professional growth while being resourceful, Innovative and driven, consistent over-achiever, excellent co-ordinate and organize.

Assistant Manager (Billing) 02/2014 - current
RingTech (Bangladesh) Ltd., Dhaka, -- Please select -- Bangladesh
Industry: Telecommunication
Manage day to day billing related operations. Supervise Mediation & Rating Process CDR parsing and Mediation Automation Invoice Generation Payment Insertion Various Report Generation. Respond to customer queries Database, Tuning, Maintenance and Purging Troubleshooting of hardware and software fault. Daily basis database health checking Dispute handling Monitor Process CDR files and updates Billing Database. Ensure all CDR Files are being rated. Identify, rectify and re-process rejected CDR.
Manage day to day billing related operations. Supervise Mediation & Rating Process CDR parsing and Mediation Automation Invoice Generation Payment Insertion Various Report Generation. Respond to customer queries Database, Tuning, Maintenance and Purging Troubleshooting of hardware and software fault. Daily basis database health checking Dispute handling Monitor Process CDR files and updates Billing Database. Ensure all CDR Files are being rated. Identify, rectify and re-process rejected CDR.--
Network Administrator-IT 10/2013 - 01/2014
GTL INT'L BANGLADESH PVT. LTD, Dhaka, -- Please select -- Bangladesh
Industry: Telecommunication
Develop Information Technologies in order to meet the business objectives or overcome problems. giving support to the developers and end users. Also supporting to Installation, Upgrading, Troubleshooting of IT System and Planning & Scheduling of Maintenance Management and Logistics Information Systems, Supply Chain Management System. Maintain and keep up-to-date inventory of IT related equipment's.
Develop Information Technologies in order to meet the business objectives or overcome problems. giving support to the developers and end users. Also supporting to Installation, Upgrading, Troubleshooting of IT System and Planning & Scheduling of Maintenance Management and Logistics Information Systems, Supply Chain Management System. Maintain and keep up-to-date inventory of IT related equipments, PC Assembling, PC Maintenance, Trouble Shooting, Networking, Coordinate technical support to the remote access systems and remote users, Domain configuration, LAN/WAN and TCP/IP Network, Sharing Hardware and Software, Network printing, Online & Offline UPS Maintenance, Manage anti-virus security and storage/backup, Firewall (Cyberoam),MikroTik Router, WIFI, Wireless Access Point,,ERP, maintaining Windows Server 2003 & 2008, Data Server, Mail Server, Bandwidth Management Server, IP Camera Server, security Antivirus and Firewall (Cyberoam) management, configuring MS Outlook for each user, , Configuring and managing backup & restore procedures, CCTV camera using DVR Card, TAB rooting, printers, access controller, door lock unit.--
Sales & Technical Coordinator 02/2012 - 04/2013
Computer Fair, Rajshjahi, Bangladesh
Industry: Sales/Retail
Responsible for overall sales and technical process, Building price quotation, proposals, Technical consultation. Provide high-level customer care. Directly coordinate with sales process, pricing and after-sales services & replacement spare-parts of Portable system like laptops, net books, tabs and others system peripherals
Responsible for overall sales and technical process, Building price quotation, proposals, Technical consultation. Provide high-level customer care. Directly coordinate with sales process, pricing and after-sales services & replacement spare-parts of Portable system like laptops, net books, tabs and others system peripherals--
Technical Support Assistant 05/2007 - 01/2012
ZTE Corporation, Dhaka, -- Please select -- Bangladesh
Industry: Telecommunication
Responsible to prepare Bid/Proposal documents for local and International tender documents like prepare outline and technical and commercial documents coordinate with technical and commercial teams to ensure quality bid documents. Diagnosing & resolving hardware, software problems & ensure proper connectivity to all the end users in the organization. Make sure the proper functioning of the network design and organize the system network.
Responsible to prepare Bid/Proposal documents for local and International tender documents like prepare outline and technical and commercial documents coordinate with technical and commercial teams to ensure quality bid documents. Diagnosing & resolving hardware, software problems & ensure proper connectivity to all the end users in the organization. Make sure the proper functioning of the network design and organize the system network. Set-up and maintenance of wireless & LAN, wireless router & hub, Firewall, Optical Modem, Switch, Satellite Modem, WIFI, Wireless Access Point, IPLC point to point connectivity, Terminals, Print Server, Active Directory, DNS, DHCP, TCP/IP, FTP, LAN cabling), security & user rights, printer, maintaining Windows Server 2003 & 2008, Microsoft Exchange, Data Server, Mail Server, Bandwidth Management Server, IP Camera Server, security Antivirus and Firewall management, configuring Lotus Notes for each user, , Configuring and managing backup & restore procedures, purchasing all IT equipments, Provide network security Assign IP addresses and maintain the database of various IT devices that are connected to the system network, Installation, Testing and Commissioning of CCTV camera using DVR Card, , IPPABX, IP-Phone, SIP, PDA, TAB rooting, printers, access controller, door lock unit, biometric finger print, Monitor the camera & access controller log on daily basis and store the Backup monthly device, IT fixed asset management.--

Genetic Computer Schoo 01/2000 - 04/2001
Rajshjahi, , Bangladesh
Degree: High School Or Below
Major:Computer Studies
International Diploma in Computer Studies Examination

8 Years IT Experience