Highlights:

Skills:change management, agile methodology, waterfall, scrum, API Integration, UAT Testing, SAP/ERP, Finance Planning, Business Analysis, Technical Writing, Business Consultant, Project Management, Market Research and Analysis, Strategic Planning and Business Development, Relationship Management, Data Analysis and Reportig, Presentation and Communication Skills, Contract Negotiation, JIRA, POSTMAN, RCA, Budget Preparation

Project Management Consultant 08/2023 - current
General Intelligenc, Bengaluru, Karnataka India
Industry: Textile Technology
As a Project Management Consultant at General Intelligence since August 2023, I collaborate with business teams to align projects with strategic goals. I manage change initiatives for smoother transitions, design processes for operational efficiency, and prepare product backlogs to enhance project clarity. Leading multiple projects, I ensure timely delivery within scope while introducing tools like JIRA and POSTMAN to improve collaboration and efficiency. My proactive approach drives successful outcomes and adaptability within teams.
• Collaborated with business teams to identify needs and resolved potential issues, improving project alignment with business goals • Managed change initiatives to support technology, process, and cultural shifts, resulting in smoother transitions and increased team adaptability • Designed processes and systems to meet business requirements during transitions, ensuring seamless integration and operational efficiency • Collected stakeholder requirements and prepared product backlogs, enhancing project clarity and prioritization • Led multiple projects as a project manager, working closely with stakeholders to deliver projects on time and within scope • Introduced new project management tools and release management processes using JIRA and POSTMAN, enhancing team collaboration and project delivery efficiency--
Support Engineer 10/2022 - 05/2023
Sonata Software, Bengaluru, Karnataka India
Industry: IT
As a Support Engineer at Sonata Software (Oct 2022 - May 2023), I facilitated user access for partners to integrate Azure services, enhancing efficiency. I managed the implementation and support of Microsoft products, ensuring clients received optimal technical assistance. My blend of technical expertise and communication skills drove product adoption and customer satisfaction. I also improved cross-departmental collaboration, implemented data backup procedures, coordinated with vendors to resolve issues, and participated in 24/7 on-call support for critical incidents.
• Facilitated user access, enabling partners to seamlessly integrate and utilize Azure services, improving service efficiency • Managed the implementation and ongoing support of various Microsoft products, ensuring that clients received the necessary technical assistance and guidance to maximize the value of their Microsoft solutions. • Blended technical expertise and strong communication skills to drive product adoption and increase customer satisfaction • Provided technical guidance to other departments or personnel, enhancing cross-departmental collaboration and efficiency • Implemented backup and recovery procedures to safeguard against data loss. • Coordinated with vendors and suppliers to resolve hardware and software issues, ensuring minimal downtime and improved system reliability • Participated in after-hours on-call rotation to provide 24/7 support for critical issues, enhancing customer satisfaction and maintaining service continuity--
Senior Business Development Consultant 07/2020 - 05/2022
Gameskraft Technologies, Bengaluru, Karnataka India
Industry: IT/Gaming
As a Senior Business Development Consultant at Gameskraft Technologies (Jul 2020 - May 2022), I developed a self-service package for regulatory compliance reports, enhancing accessibility and reducing processing time. I gathered requirements through interviews, managed project tasks, and coordinated with development and UAT teams, ensuring timely delivery. By creating user stories in JIRA and designing use case diagrams, I streamlined communication and understanding. I monitored UAT and tracked defects, achieving on-time releases with high reliability and client satisfaction.
• Developed a self-service package for regulatory compliance reports, improving report accessibility and reducing manual processing time • Gathered requirements through interviews and brainstorming, and prepared product backlogs, ensuring alignment with stakeholder needs and enhancing project clarity • Managed the project by prioritizing tasks, coordinating with development and UAT teams, and leading the release, which resulted in timely project delivery and improved team collaboration • Created user stories and acceptance criteria using JIRA, RAID logs, and run books, facilitating clear communication and efficient project tracking • Designed use case diagrams, UML, and process flow charts, which streamlined the development process and improved team understanding of project requirements • Monitored user acceptance testing and tracked defects using ALM, ensuring efficient identification and resolution of issues • Delivered on-time releases with no rollback issues, enhancing project reliability and client satisfaction--
Business Development Executive 06/2018 - 07/2020
Telligent Support, Bangalore, Karnataka India
Industry: IT/Gaming
As a Business Development Executive at Telligent Support (Jun 2018 - Jul 2020), I led the Agile development of a mortgage application, enhancing team efficiency and reducing delivery time. I conducted market analysis and prepared design documents, RTMs, user stories, and acceptance criteria, improving project clarity. By monitoring project status and managing UAT, I ensured quality and timely delivery. I also automated financial reports using VBA, saving one headcount, and effectively managed project initiation, resource allocation, and budget planning.
• Led Agile development of a mortgage application, mastering the loan process from origination to funding, which improved team efficiency and reduced project delivery time • Conducted market analysis, gathered requirements, and prepared design documents, RTMs, user stories, and acceptance criteria, leading to a more streamlined development process and enhanced project clarity • Monitored project status, ensured quality, and managed UAT and test script preparation, resulting in improved project quality and timely delivery • Automated resource and financial reports using VBA, saving 1 HC. • Managed project initiation, resource allocation, budget planning, scope management, and status reporting, which ensured projects were completed on time and within budget--
Digital Interactive Associate 08/2016 - 06/2018
[24]7.ai, Bengaluru, Karnataka India
Industry: IT
As a Digital Interactive Associate at [24]7.ai (Aug 2016 - Jun 2018), I identified issues and analyzed data to improve process efficiency. I fostered effective relationships to enhance collaboration and project outcomes, while leading group projects that improved delivery timelines. I communicated with clients to gather requirements and ensured satisfaction through accurate product delivery. I maintained user accounts for data integrity, generated reports for stakeholders, and resolved technical issues, enhancing system reliability and customer satisfaction through efficient support.
• Identified issues, analyzed information using data analysis techniques, and provided solutions, improving process efficiency • Developed and maintained courteous and effective working relationships, enhancing team collaboration and project outcomes • Developed communication and organizational skills by leading group projects, resulting in improved project delivery timelines • Enhanced communication skills through regular interactions, leading to more effective team collaboration • Communicated with clients to understand requirements and delivered accurate products, ensuring client satisfaction • Maintained user accounts by adding, deleting, and updating user data, ensuring data integrity and security • Generated reports based on client requests and updated them in the database, enhancing data accessibility for stakeholders • Raised tickets for live issues and system updates, facilitating timely resolutions and system improvements • Delivered accurate products based on requirements, ensuring client satisfaction and project success • Handled technical issues related to pricing, configuration, file transfer, and server status/restart, improving system reliability and performance • Updated and maintained documentation and workbook for assigned applications, ensuring accuracy and accessibility for team members • Handled international customer inquiries through chat and email, resolving issues efficiently and improving customer satisfaction--

Anna University 09/2010 - 05/2014
Coimbatore, Tamil Nadu, India
Degree: Bachelor's Degree
Major:Bachelor of Technology
Minor:Information Technology
Graduated with a focus on Information Technology, gaining a solid foundation in software development, data management, and system analysis. Developed strong analytical and problem-solving skills through coursework and projects. Engaged in hands-on experiences that enhanced my understanding of emerging technologies and their applications in real-world scenarios.

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