Highlights:

Skills:

Contact Center Executive 05/2021 - 12/2021
Access Bank Plc., Victoria Island , Lagos State Nigeria
Industry: Banking
Answering phone calls from customers professionally and responding to customers’ inquiries and complaints
? Researching required information using available resources. ? Providing customers with information on bank’s products and services. ? Following up complicated customer calls when necessary. ? Evaluating problems of the customers and providing logical lasting solutions. ? Keeping a comprehensive record of all calls in the bank’s call center data bank. ? Completing call notes and call reports as necessary and updating them in the CRM (Customer Relationship Management) application.--
Customer success executive 12/2021 - current
Moove, Victoria Island , Lagos State Nigeria
Industry: Transportation
Results-driven Customer Success Executive with a proven track record of building strong client relationships and ensuring the continued satisfaction of valued customers. Pro?cient in using CRM tools such as Freshdesk and Freshcaller to streamline operations and enhance customer experiences. Skilled in collaborating with cross-functional teams to align processes with business goals and utilizing data analytics to drive strategic decision-making.
? Establishing healthy relationship as a trusted and strategic advisor to ensure the continued value of our services ? Using CRM tools (Freshdesk & Freshcaller) to track operational activities. ? Liasing with internal teams like Customer Support, Product/technical team, Legal, and Finance, to improve customer experience. ? Using data to analyze business needs and goals and devise forward-thinking approaches to better align processes with intended results ? Conducting quarterly surveys from drivers to help improve our services ? Publishing metrics to measure organization’s success in delivering world class customer service ? Maintaining existing customer-success metrics and data as directed--

Obafemi Awolowo University 06/2014 - 04/2018
Ile-Ife, Osun State , Nigeria
Degree: Bachelor's Degree
Major:English Language
Nil

Login to view resume: Praise Egbebunmi -