Chicago Illinois, US
Phone: xxx-xxx-xxxx
Email: xxx@xxxx.xxx
Looking For: technical lead, technical support engineer
Occupation: IT and Math
Degree: Bachelor's Degree
Career Level: Experienced
Languages: English, Hindi, Marathi
Highlights:
Skills:Unix, SQL, Shell Scripting, ITIL Framework, Python, Datastage, Devops, Service Now, HPSM, Control-M, Autosys
Technology Lead 06/2019 - current
Infosys Limited, Chicago, Illinois United States
Industry: IT
Confident, reliable, result-driven Technical Consultant with strong background in the field of IT/Investment Banking sector
for 7 years (4 months onsite leading). Committed to team development, life-long learning, contributing to team
success. Excellent communicator and ability to relate well with people at all levels. Seeking a challenging role which will
permit me to use and enhance my skills in a progressive and dynamic organization.
Rich experience of Banking and Financial domain and strong analytical and troubleshooting skills helped provide
an in-depth analysis to resolve production and application issues at hand, ensuring no SLA misses.
• Enhanced scripts logic to increase application efficiency and overcome standing problems.
• Automated manual/repetitive tasks with Lunix Shell scripts and designed Control-M/Autosys jobs schedules,
which eliminated the risk of human errors.
• Maximized productivity by implementing new training programs, enhanced training procedures on contributing a
better turnaround time.
• Worked on large enterprise and business critical applications, Supervised a team of 10.
• Perform Level 2 activities - Incident, Change, Request and Problem management following the ITIL process--
Senior System Engineer 04/2017 - 05/2019
Cognizant Technology Solutions, Pune, Maharastra India
Industry: IT
Supported critical platforms in a demanding production environment, Interacted with Regional Front Offices,
Development and SMEs to resolve the critical issues.
• Participated in Disaster Recovery event for Trading applications.
• Actively worked with multiple vendors and geographically distributed teams. Interacted with clients and the onsite
team to gather information for future application enhancements.
• Excellent customer service skills along with phone and email etiquette, been well appreciated by client.
• Designed and implemented availability, scalability, and performance plans for GCP managed service environment.--
SSPM COE 08/2012 - 05/2016
Kankavli, Maharastra, India
Degree: Bachelor's Degree
Major:Computers
MUMBAI UNIVERSITY
Bachelor of Engineering (Computers) – 7.43 (CGPI) August 2012 – May 2016
Login to view resume: Pooja_Dalvi - TLM Reconciliation, Unix, SQL, Shell Scripting