Highlights:

Skills:

HOSTESS AND EVENT MANAGER 01/2021 - 09/2023
Teleferic Barcelona Restaurant, Walnut Creek, California United States
• Organized venues, budgets, guest lists, catering and event timelines. • Hired and trained staff for cross-functional assignments. • Verified employee knowledge of specific procedures related to each event type. • Prepared, monitored, and maintained event budgets. • Maintained close communication with clients to mitigate service issues
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CUSTOMER RELATIONSHIP MANAGER 08/2020 - 01/2021
Movistar Prosegur Alarmas, Madrid, Madrid Spain
• In charge of receiving and issuing calls from and to company customers, resolution of incidents, monitoring and reporting activities. • Addressed inquiries from clients and relationship management department team members. • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
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IMMIGRATION ADMINISTRATIVE ASSISTANT 10/2019 - 12/2019
JOGA INTERNACIONAL S.L, Madrid, Madrid Spain
• Responsible of helping individuals who are internationally relocating. • Make sure the client avoids any legal issues that may occur in relation to their relocation by assisting them to obtain visas and other related documentation (SSN, Municipal Registration, Inclusion of Beneficiaries, Public Health Care Card)
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FRONT OFFICE DIVISION INTERNSHIP 04/2018 - 04/2019
Marriott Marquis Houston, Houston, Texas United States
Industry: Hospitality
• Assisting with daily room operations and delivering great guest experience. • Learning on the job through rotating of positions: phone operator, front desk agent, customer experience expert, and rooms controller
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RECEPTIONIST 09/2017 - 04/2018
Room Mate Mario, Madrid, Madrid Spain
Industry: Hospitality
• Register and assign rooms to guests, handle confidential information and com plaints, answer and route calls as appropriate, take guest messages, answer inquires pertaining to hotel services and travel directions. • Answered and directed incoming calls using multi-line telephone system. • Prepared travel plans, including itinerary, transportation and overnight accommodations.
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HOUSEKEEPER 01/2017 - 06/2017
Edinburgh Nira Caledonia, Edinburgh, Scotland United Kingdom
Industry: Hospitality
• Responsible for maintaining a high standard of cleanliness in guest rooms and common areas of the hotel. • Employed deep-cleaning techniques for areas in need of additional sanitation. • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash. • Requested maintenance orders to fix non-working equipment and address room damage. • Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
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HOSTESS 06/2017 - 09/2017
The Broadmoor Resort, Colorado Springs, Colorado United States
Industry: Hospitality
• Schedule dining reservations and arranges parties or special services for diners, answer phone with proper greeting, order and stock supplies as needed,identify and assist in problem solving. • Performed walkedthroughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs. • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties
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Rey Juan Carlos University 09/2014 - 05/2019
Fuenlabrada, Madrid, Spain
Degree: Bachelor's Degree
Major:Bachelor’s Degree in Business Administration and tourism management
Tourism Management, 09/2014 to 05/2019 University exchange with Edinburgh Napier University in United Kingdom, 2017

Paula Olias Resume