Highlights:Successfully led the technical setup and support for high-stakes executive meetings at Ricoh Spain, ensuring seamless video conferencing and AV solutions for clients like T-Systems, Caixabank, and Cuatrecasas. Recognized for my ability to swiftly resolve technical issues and maintain optimal performance of AV systems, contributing to the successful execution of critical business functions.

Skills:AV Support, Video Conferencing, Microsoft Teams Rooms, Cisco Systems, System Configuration, Incident Resolution, Technical Support, Extron Solutions, Equipment Maintenance, Networking and Connectivity, Customer Support, Problem Solving, Team Collaboration, Audio-Visual Setup

Goal:Aspiring to leverage my 7+ years of experience in audiovisual technology and video conferencing support to contribute to a forward-thinking organization in the United States. I aim to enhance seamless communication through innovative AV solutions and technical expertise, fostering team success and driving technological advancements in executive environments.

Certification:Microsoft Teams Rooms Technical Solutions Professional - Microsoft Extron AV Associate - Extron ProDSP Principles - Extron USB Principles - Extron EDID and HDCP Principles - Extron Principles of Control - Extron Principles of Streaming - Extron Network Principles - Extron Principles of Fiber Optics - Extron Audio/Video Certification Maiden Programme -Ricoh

Audio-visual Technician 11/2022 - 10/2024
Ricoh Spain, Barcelona, Barcelona Spain
Industry: Work Place Delivery
- Maintained video conferencing and meeting rooms. - Installed and configured video conferencing equipment, including Microsoft Teams Rooms. - Resolved incidents and managed supplier relations. - Provided monitoring and support for executive meetings, committees, and boards. Managed RMAs and equipment replacements. - Set up meeting rooms and provided technical assistance. - Connected video conferences using Cisco, Pexip, and Teams. - Supported meetings in auditorium rooms.
Maintained and set up video conferencing and meeting rooms, ensuring seamless communication during high-stakes meetings. Installed and configured various video conferencing equipment, including Microsoft Teams Rooms. Resolved technical incidents promptly, collaborating with suppliers for effective solutions. Provided real-time support for executive meetings, committees, and board sessions. Managed Return Merchandise Authorizations (RMAs) and equipment replacements. Delivered technical assistance and set up AV systems for auditorium events.--
Fleet Engineer 09/2021 - 11/2022
Ricoh Spain, Barcelona, Barcelona Spain
Industry: Work Place Delivery
Maintained multifunction printers and video conferencing systems. Managed supplier relations and resolved incidents. Provided user support and extracted monthly usage reports.
Maintained and optimized multifunction printers and video conferencing systems, ensuring their reliable performance. Coordinated with suppliers to manage equipment, addressing technical issues promptly and efficiently. Provided technical support and incident resolution for users, improving operational productivity. Conducted monthly extraction and analysis of usage reports, using insights to recommend system improvements. Assisted with the installation and configuration of video conferencing equipment, ensuring seamless functionality.--
Fleet Engineer 09/2019 - 11/2021
Ricoh Spain, Barcelona, Barcelona Spain
Industry: Work Place Delivery
Maintained multifunction printers and managed supplier relations. Resolved incidents and provided user support. Extracted monthly usage reports.
Maintained multifunction printers and ensured optimal performance of video conferencing systems. Collaborated with suppliers to manage equipment and resolve technical issues. Provided timely incident resolution and technical support to users, enhancing operational efficiency. Conducted monthly extraction and analysis of usage reports, identifying trends and recommending improvements. Assisted with the installation and configuration of AV equipment, ensuring seamless functionality. Supported end-users with technical guidance and troubleshooting, ensuring a high level of customer satisfaction.--
Fleet Engineer 05/2017 - 11/2019
Ricoh Spain, Barcelona, Barcelona Spain
Industry: Work Place and Delivery
Maintained multifunction printers and video conferencing systems. Managed supplier relations and resolved incidents. Provided user support and extracted monthly usage reports.
Maintained and repaired multifunction printers, ensuring reliable performance and minimal downtime. Coordinated with suppliers to manage equipment, addressing technical issues promptly. Provided incident resolution and technical support to users, enhancing operational efficiency. Conducted monthly extraction and analysis of usage reports, identifying trends and making recommendations for improvements. Assisted with the maintenance and configuration of video conferencing systems, ensuring seamless functionality. Offered expert user support and troubleshooting, delivering high levels of customer satisfaction.--

Ies Ernest Lluch i Marti 09/2013 - 05/2015
Cunit, Tarragona, Spain
Degree: Associate's Degree
Major:Vocational Training in Microcomputer Systems and Networks
Completed Vocational Training in Microcomputer Systems and Networks at IES Ernest Lluch i Martí, Cunit, in May 2015. Gained practical skills and theoretical knowledge in computer systems, networking, and technical support, laying a strong foundation for a successful career in audiovisual and IT support.

Oscar_Navarro_Resume